Keep the Heart of EDSS beating - save its identity!
66 Comments
T
Tracie Appleby
10 years ago
The staff are what make the place .. On our last day of our first trip there I cried upon leaving & had a beautiful hug off a staff member. Don't make them have to adapt to a different culture!
K
Kelly Howard
10 years ago
Maybe we should be asking for our money back.
S
Steve Brandow
10 years ago
TUI are wrecking one of the top resorts in mexico
C
Cathy Brandow
10 years ago
TUI are ruining this place.
R
Robert hancock
10 years ago
This is rediculous
R
Rhonda Zelasko
10 years ago
Don't mess with a good thing. We love the staff. Making me question if I want to come back
J
Jan Bayliss
10 years ago
I am a Karisma member and have been only once to Mexico. I'm English and joined Karisma last year because of EDDS. What a lovely place, lovely staff and such a happy place where everyone talks to each other whatever country one comes from. Please don't change that " charm of EDDS" as once the people have lost interest it will never get it back. See you all end February next year
C
Caitlin Knight
10 years ago
Featured
I have been to EDSS three times, my husband and I were married there and Pat of why we always choose EDSS is how warm and loving the staff is! Don't ruin the atmosphere of the resort by imposing silly rules!
P
Patrick Daly
10 years ago
So much has changed since we purchased our membership, we feel lied to. We've gotten the value out of our membership and have no qualms about looking for a new resort. We will be back in January and will give the "new" EDSS a chance but I sincerely believe it's our friends on staff that will soothe our trepidations. Don't screw with how the staff interacts with your guests.
S
Sue Rackham
10 years ago
We came to EDDS for the very first time this year and were overwhelmed by the friendliness of all the staff. Please dont change this, it was a very memorable part of our holiday. We want to return and find everything exactly the same because the staff are a big part of our memories!
S
Simone Buckley
10 years ago
Featured
Such a disappointing sign of a big corporate coming along and not recognising the beauty of EDSS is primarily in it's staff.....I'm regretting having booked to return again in March 2017, but hope the collective voices of fans of EDSS as it is today, can succeed in making the corporate head honchos listen up for once....
K
kathy timbrell
10 years ago
Please leave edss as it is, it doesnt need to change, if it aint broke dont fix it! Xxxx
D
Deanna V
10 years ago
One of the reasons we have booked the EDSS is for the staff Attentiveness, Please don't make them reserved and scared to interact with us all, we like to show appreciation and if that means a hug ..then a hug it will be!
V
Valorie Howard
10 years ago
So disappointed that Karisma has decided to segregate it's guests and mandate the staff not hug or take pictures with people they have known for years. Every positive review you read (and even most of the few not so positive) states the warm and friendly staff make the resort. Why Karisma would want to change something that literally thousands of guests praise is beyond me. Please rethink this Karisma!
A
Alice Dorsey
10 years ago
Don't change a thing!
V
Vikkie
10 years ago
Visited EDSS for our honeymoon in 2013 and looking to return in 2016. Please don't change our little slice of heaven.
G
Gene B Borowski
10 years ago
To TUI and Karisma!
Change can take place but if you are not careful you will ruin the ambiance of your resorts!
Members and return guests rate the number one reason for their return are your amazing staff and the long term relationshpis
S
Sandy McKechnie
10 years ago
Have stayed at another Karisma hotel where there was a Sensimar section. Had to be the coldest, most uninviting area I have experienced. Should EDSS become cold and uninviting they will lose me as a customer. We were attracted to EDSS because it was small, warm and inviting. Even though it has grown it remained warm and inviting. Please don't change. Thanks.
C
Carol Ritchie
10 years ago
We love EDSS as it is and are returning in January. Please let the wonderful staff be as friendly and professional as they were. Do not change them
J
Judith merriman
10 years ago
dont change EDSS you are the best tui has terrible customer service don't ever listen to them please don't change paradise
The staff are what make the place .. On our last day of our first trip there I cried upon leaving & had a beautiful hug off a staff member. Don't make them have to adapt to a different culture!
Maybe we should be asking for our money back.
TUI are wrecking one of the top resorts in mexico
TUI are ruining this place.
This is rediculous
Don't mess with a good thing. We love the staff. Making me question if I want to come back
I am a Karisma member and have been only once to Mexico. I'm English and joined Karisma last year because of EDDS. What a lovely place, lovely staff and such a happy place where everyone talks to each other whatever country one comes from. Please don't change that " charm of EDDS" as once the people have lost interest it will never get it back. See you all end February next year
I have been to EDSS three times, my husband and I were married there and Pat of why we always choose EDSS is how warm and loving the staff is! Don't ruin the atmosphere of the resort by imposing silly rules!
So much has changed since we purchased our membership, we feel lied to. We've gotten the value out of our membership and have no qualms about looking for a new resort. We will be back in January and will give the "new" EDSS a chance but I sincerely believe it's our friends on staff that will soothe our trepidations. Don't screw with how the staff interacts with your guests.
We came to EDDS for the very first time this year and were overwhelmed by the friendliness of all the staff. Please dont change this, it was a very memorable part of our holiday. We want to return and find everything exactly the same because the staff are a big part of our memories!
Such a disappointing sign of a big corporate coming along and not recognising the beauty of EDSS is primarily in it's staff.....I'm regretting having booked to return again in March 2017, but hope the collective voices of fans of EDSS as it is today, can succeed in making the corporate head honchos listen up for once....
Please leave edss as it is, it doesnt need to change, if it aint broke dont fix it! Xxxx
One of the reasons we have booked the EDSS is for the staff Attentiveness, Please don't make them reserved and scared to interact with us all, we like to show appreciation and if that means a hug ..then a hug it will be!
So disappointed that Karisma has decided to segregate it's guests and mandate the staff not hug or take pictures with people they have known for years. Every positive review you read (and even most of the few not so positive) states the warm and friendly staff make the resort. Why Karisma would want to change something that literally thousands of guests praise is beyond me. Please rethink this Karisma!
Don't change a thing!
Visited EDSS for our honeymoon in 2013 and looking to return in 2016. Please don't change our little slice of heaven.
To TUI and Karisma! Change can take place but if you are not careful you will ruin the ambiance of your resorts! Members and return guests rate the number one reason for their return are your amazing staff and the long term relationshpis
Have stayed at another Karisma hotel where there was a Sensimar section. Had to be the coldest, most uninviting area I have experienced. Should EDSS become cold and uninviting they will lose me as a customer. We were attracted to EDSS because it was small, warm and inviting. Even though it has grown it remained warm and inviting. Please don't change. Thanks.
We love EDSS as it is and are returning in January. Please let the wonderful staff be as friendly and professional as they were. Do not change them
dont change EDSS you are the best tui has terrible customer service don't ever listen to them please don't change paradise