Key Issues

1. Excessive Dust and Misrepresentation

• Persistent and excessive dust across the estate, particularly affecting residents’ day-to-day living conditions.
• Bellway state that roads are cleaned daily. Evidence, including CCTV, shows this is not happening consistently.
• Residents are being misled about site maintenance standards.

2. Snagging Delays and Poor Site Management

• Snagging issues are delayed for weeks or months with no clear timelines.
• High turnover of site managers results in no continuity or accountability.
• Residents are not informed when management changes, making communication ineffective.
• Homes have been occupied for 12–13 months with unresolved issues still outstanding.
• With only a two-year internal warranty, delays risk pushing issues beyond coverage.

3. Unacceptable Practices and Lack of Transparency

• Defective materials are being moved between properties rather than properly resolved.
• Residents have witnessed items such as faulty doors being swapped between homes.
• These actions have been denied despite direct observation, raising serious concerns around transparency and integrity.

4. Trees and Landscaping Neglect

• Trees planted across the estate are dying due to poor planting and lack of maintenance.
• If unresolved, replacement costs will fall to residents via the management company.
• This is unacceptable given these features were part of the development offering.

5. Homes Handed Over with Known Defects

• Properties are handed over with visible and unresolved snags.
• Responsibility is pushed onto residents to raise issues that should have been addressed before completion.
• Even when raised, many issues remain unresolved for extended periods.

6. Unacceptable Customer Service

• Post-sale support is consistently poor.
• Residents are ignored, delayed, or dismissed when raising legitimate concerns.
• There is a clear gap between what was promised and what is being delivered.

Our Demands

We call on Bellway Homes to:

• Immediately address dust levels and provide verifiable, consistent cleaning schedules.
• Commit to clear timelines for all outstanding snagging issues.
• Assign consistent, named site management contacts with proper handovers.
• Conduct a full audit and replacement plan for failing trees and landscaping.
• Ensure all defects are properly fixed, not transferred between properties.
• Implement accountable, responsive customer service with clear escalation routes.