Status: Closed — this petition is no longer accepting signatures.
Hold Bellway Homes Accountable for Ongoing Failures at Elizabeth Square, Goring (Worthing, BN12)
Final supporters
Key Issues
1. Excessive Dust and Misrepresentation
- Persistent and excessive dust across the estate, particularly affecting residents’ day-to-day living conditions.
- Bellway state that roads are cleaned daily. Evidence, including CCTV, shows this is not happening consistently.
- Residents are being misled about site maintenance standards.
2. Snagging Delays and Poor Site Management
- Snagging issues are delayed for weeks or months with no clear timelines.
- High turnover of site managers results in no continuity or accountability.
- Residents are not informed when management changes, making communication ineffective.
- Homes have been occupied for 12–13 months with unresolved issues still outstanding.
- With only a two-year internal warranty, delays risk pushing issues beyond coverage.
3. Unacceptable Practices and Lack of Transparency
- Defective materials are being moved between properties rather than properly resolved.
- Residents have witnessed items such as faulty doors being swapped between homes.
- These actions have been denied despite direct observation, raising serious concerns around transparency and integrity.
4. Trees and Landscaping Neglect
- Trees planted across the estate are dying due to poor planting and lack of maintenance.
- If unresolved, replacement costs will fall to residents via the management company.
- This is unacceptable given these features were part of the development offering.
5. Homes Handed Over with Known Defects
- Properties are handed over with visible and unresolved snags.
- Responsibility is pushed onto residents to raise issues that should have been addressed before completion.
- Even when raised, many issues remain unresolved for extended periods.
6. Unacceptable Customer Service
- Post-sale support is consistently poor.
- Residents are ignored, delayed, or dismissed when raising legitimate concerns.
- There is a clear gap between what was promised and what is being delivered.
Our Demands
We call on Bellway Homes to:
- Immediately address dust levels and provide verifiable, consistent cleaning schedules.
- Commit to clear timelines for all outstanding snagging issues.
- Assign consistent, named site management contacts with proper handovers.
- Conduct a full audit and replacement plan for failing trees and landscaping.
- Ensure all defects are properly fixed, not transferred between properties.
- Implement accountable, responsive customer service with clear escalation routes.
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11 Comments
We've been at our property for 13months and still chasing snags, especially our garden which is so uneven I'm twisting ankles when mowing the lawn. Our windows, front of house and car are constantly covered in dust as our house is based close to road on main turning point of vehicles.
Totally support the issues raised. We have been in our new home for 13 months now and couldn’t occupy until the house passed ‘Quality Inspection’ which allegedly prevented or greatly reduced any ‘snagging issues’ but points raised at initial occupation have still not been resolved despite speaking to on site staff and via Customer Care Office and we have blatantly been lied to or ignored.
Bellway is in installing heat pumps unsafely without MCS certification, falsifying MCS certification, not registering heat pumps for warranty and if your Installation is unsafe any warranty or certification is invalid.
Bellway need to resolve these issues
Please facilitate well lighting around the site and reduce the noise of work. We need utmost customer care team to listen us and action.
New trees need watering. If the weather is dry and they are not watered they will die.
I’m waiting for door to be repaired. Dust is a massive issue.
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Status: Closed — this petition is no longer accepting signatures.
Hold Bellway Homes Accountable for Ongoing Failures at Elizabeth Square, Goring (Worthing, BN12)
Final supporters
Key Issues
1. Excessive Dust and Misrepresentation
- Persistent and excessive dust across the estate, particularly affecting residents’ day-to-day living conditions.
- Bellway state that roads are cleaned daily. Evidence, including CCTV, shows this is not happening consistently.
- Residents are being misled about site maintenance standards.
2. Snagging Delays and Poor Site Management
- Snagging issues are delayed for weeks or months with no clear timelines.
- High turnover of site managers results in no continuity or accountability.
- Residents are not informed when management changes, making communication ineffective.
- Homes have been occupied for 12–13 months with unresolved issues still outstanding.
- With only a two-year internal warranty, delays risk pushing issues beyond coverage.
3. Unacceptable Practices and Lack of Transparency
- Defective materials are being moved between properties rather than properly resolved.
- Residents have witnessed items such as faulty doors being swapped between homes.
- These actions have been denied despite direct observation, raising serious concerns around transparency and integrity.
4. Trees and Landscaping Neglect
- Trees planted across the estate are dying due to poor planting and lack of maintenance.
- If unresolved, replacement costs will fall to residents via the management company.
- This is unacceptable given these features were part of the development offering.
5. Homes Handed Over with Known Defects
- Properties are handed over with visible and unresolved snags.
- Responsibility is pushed onto residents to raise issues that should have been addressed before completion.
- Even when raised, many issues remain unresolved for extended periods.
6. Unacceptable Customer Service
- Post-sale support is consistently poor.
- Residents are ignored, delayed, or dismissed when raising legitimate concerns.
- There is a clear gap between what was promised and what is being delivered.
Our Demands
We call on Bellway Homes to:
- Immediately address dust levels and provide verifiable, consistent cleaning schedules.
- Commit to clear timelines for all outstanding snagging issues.
- Assign consistent, named site management contacts with proper handovers.
- Conduct a full audit and replacement plan for failing trees and landscaping.
- Ensure all defects are properly fixed, not transferred between properties.
- Implement accountable, responsive customer service with clear escalation routes.
11 Comments
16 months in and still have several issues outstanding despite 2 x formal complaints and promises from multiple people. Communication appalling- several promises of ‘we won’t just send someone round without telling you’ for people to turn up in the morning to do significant work without any warning or come whilst we are at work and just write us off as ‘no one answered door’ with no follow up.
We've been at our property for 13months and still chasing snags, especially our garden which is so uneven I'm twisting ankles when mowing the lawn. Our windows, front of house and car are constantly covered in dust as our house is based close to road on main turning point of vehicles.
Totally support the issues raised. We have been in our new home for 13 months now and couldn’t occupy until the house passed ‘Quality Inspection’ which allegedly prevented or greatly reduced any ‘snagging issues’ but points raised at initial occupation have still not been resolved despite speaking to on site staff and via Customer Care Office and we have blatantly been lied to or ignored.
Bellway is in installing heat pumps unsafely without MCS certification, falsifying MCS certification, not registering heat pumps for warranty and if your Installation is unsafe any warranty or certification is invalid.
Bellway need to resolve these issues
Please facilitate well lighting around the site and reduce the noise of work. We need utmost customer care team to listen us and action.
New trees need watering. If the weather is dry and they are not watered they will die.
I’m waiting for door to be repaired. Dust is a massive issue.
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16 months in and still have several issues outstanding despite 2 x formal complaints and promises from multiple people. Communication appalling- several promises of ‘we won’t just send someone round without telling you’ for people to turn up in the morning to do significant work without any warning or come whilst we are at work and just write us off as ‘no one answered door’ with no follow up.