Nshama has formally agreed to lift the facility restrictions and bring their policies in line with regulatory guidelines. Your collective persistence forced this change and restored access for our families. We will monitor the implementation to ensure these improvements remain permanent.
August 9, 2020
Final supporters
To Nshama Management
We, the residents of Town Square, call on Nshama to lift the excessive restrictions on facilities and to align with the Real Estate Regulatory Agency (RERA) guidelines.
We oppose the following restrictions:
1) Swimming Pool Capacity: Restriction of 15 persons is not aligned to the RERA guidelines as set out in the document published on 16 June 2020 which states the restriction should be 1 person per 4 square meters as a density requirement. Swimming Pool 1 in Hayat Townhouses is over 250 square meters and thus up to 62 people could be allowed.
2) Swimming Pool Age Restriction: You imposed a rule limiting children under the age of 5 to the kids’ pool. No other community in Dubai has such a restriction. This ban is a violation of our community rights as all residents are allowed to use the facilities, including small children.
This rule also makes it difficult for single parents who have children in both age groups as children need to be supervised in both pools.
Parents also find it difficult to cool down in the summer heat in the kids’ pool.
3) Swimming Pool 2 Closure: We request Hayat swimming pool 2 to open immediately as the current restrictions make it difficult for residents to find a slot where they can be accommodated at pool 1.
4) We also demand that the play areas are opened up as Dubai public parks have opened play areas to children.
Residents are being denied access to facilities which we are paying for. Owners paid a premium to purchase in communities where these facilities are offered and if they let their properties the tenants also pay a premium to live in one of these properties.
As the authorities lift restrictions, we require Nshama to lift restrictions accordingly.
If you fail to meet our demands by 31 July 2020, we will report Nshama to the Real Estate Regulatory Agency.
Regards
The Residents of Town Square
Updates
Reached 250 supporters
July 21, 2020
Reached 100 supporters
July 20, 2020
July 19, 2020
We are approaching the one hundred signature milestone which will provide necessary leverage for our upcoming discussions with management. Please circulate the link to your neighbors to ensure we reach this target promptly.
98 Comments
As a tenant of the Hayat community and with 2 children under the age of 2, I am greatly impacted by the new rules. Should these restrictions remain in place, I will not be renewing my tenancy lease in November.
Dubai government has made the rules clear. I can not understand why Nshama would not comply with the rules of the authorities. Landlords will really feel the pain if tenants start moving out of Hayat due to these Nshama rules.
A community managed very poorly. Security thinking they are the police, rules being implemented, fines that cannot be followed through. The pool regulations are just a further dig at the residents here that pay a premium to use the facilities that are either not open or restricted.
False marketing of a so called ‘family friendly community’ the Covid guidelines are completely misinterpreted and now the new rules .Its unacceptable
Basically about the kids’ age restriction, so if my kids are 3 & 5 i am not allowed to the only pool in my community??? (safi Townhouses) There’s no kids’ pool!!
Unacceptable restrictions by Nshama.
Please open all facilities - including the playgrounds...kids can swim but they cant play on playgrounds? No logic.. ...for Gods sake we are all stuck here for the Summers and we need activities for our children and others. Also remove the 15 limit cap on the pool capacity. The pool is huge ..and the pool can easily accommodate more then 40 people at one time while still maintaining distancing to appease govt rules.
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Nshama has formally agreed to lift the facility restrictions and bring their policies in line with regulatory guidelines. Your collective persistence forced this change and restored access for our families. We will monitor the implementation to ensure these improvements remain permanent.
August 9, 2020
Final supporters
To Nshama Management
We, the residents of Town Square, call on Nshama to lift the excessive restrictions on facilities and to align with the Real Estate Regulatory Agency (RERA) guidelines.
We oppose the following restrictions:
1) Swimming Pool Capacity: Restriction of 15 persons is not aligned to the RERA guidelines as set out in the document published on 16 June 2020 which states the restriction should be 1 person per 4 square meters as a density requirement. Swimming Pool 1 in Hayat Townhouses is over 250 square meters and thus up to 62 people could be allowed.
2) Swimming Pool Age Restriction: You imposed a rule limiting children under the age of 5 to the kids’ pool. No other community in Dubai has such a restriction. This ban is a violation of our community rights as all residents are allowed to use the facilities, including small children.
This rule also makes it difficult for single parents who have children in both age groups as children need to be supervised in both pools.
Parents also find it difficult to cool down in the summer heat in the kids’ pool.
3) Swimming Pool 2 Closure: We request Hayat swimming pool 2 to open immediately as the current restrictions make it difficult for residents to find a slot where they can be accommodated at pool 1.
4) We also demand that the play areas are opened up as Dubai public parks have opened play areas to children.
Residents are being denied access to facilities which we are paying for. Owners paid a premium to purchase in communities where these facilities are offered and if they let their properties the tenants also pay a premium to live in one of these properties.
As the authorities lift restrictions, we require Nshama to lift restrictions accordingly.
If you fail to meet our demands by 31 July 2020, we will report Nshama to the Real Estate Regulatory Agency.
Regards
The Residents of Town Square
Updates
Reached 250 supporters
July 21, 2020
Reached 100 supporters
July 20, 2020
July 19, 2020
We are approaching the one hundred signature milestone which will provide necessary leverage for our upcoming discussions with management. Please circulate the link to your neighbors to ensure we reach this target promptly.
98 Comments
Completely agree. I have just moved to the area with promise of excellent facilities but i am been denied these. As a mother of a confident swimmer under the age of 5, you are restricting his development in the water by confining him to the small pool. Please consider the necessary actions.
As a tenant of the Hayat community and with 2 children under the age of 2, I am greatly impacted by the new rules. Should these restrictions remain in place, I will not be renewing my tenancy lease in November.
Dubai government has made the rules clear. I can not understand why Nshama would not comply with the rules of the authorities. Landlords will really feel the pain if tenants start moving out of Hayat due to these Nshama rules.
A community managed very poorly. Security thinking they are the police, rules being implemented, fines that cannot be followed through. The pool regulations are just a further dig at the residents here that pay a premium to use the facilities that are either not open or restricted.
False marketing of a so called ‘family friendly community’ the Covid guidelines are completely misinterpreted and now the new rules .Its unacceptable
Basically about the kids’ age restriction, so if my kids are 3 & 5 i am not allowed to the only pool in my community??? (safi Townhouses) There’s no kids’ pool!!
Unacceptable restrictions by Nshama.
Please open all facilities - including the playgrounds...kids can swim but they cant play on playgrounds? No logic.. ...for Gods sake we are all stuck here for the Summers and we need activities for our children and others. Also remove the 15 limit cap on the pool capacity. The pool is huge ..and the pool can easily accommodate more then 40 people at one time while still maintaining distancing to appease govt rules.
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Completely agree. I have just moved to the area with promise of excellent facilities but i am been denied these. As a mother of a confident swimmer under the age of 5, you are restricting his development in the water by confining him to the small pool. Please consider the necessary actions.