To Nshama Management

We, the residents of Town Square, call on Nshama to lift the excessive restrictions on facilities and to align with the Real Estate Regulatory Agency (RERA) guidelines.

We oppose the following restrictions:

1) Swimming Pool Capacity: Restriction of 15 persons is not aligned to the RERA guidelines as set out in the document published on 16 June 2020 which states the restriction should be 1 person per 4 square meters as a density requirement. Swimming Pool 1 in Hayat Townhouses is over 250 square meters and thus up to 62 people could be allowed.

2) Swimming Pool Age Restriction: You imposed a rule limiting children under the age of 5 to the kids’ pool. No other community in Dubai has such a restriction. This ban is a violation of our community rights as all residents are allowed to use the facilities, including small children.

This rule also makes it difficult for single parents who have children in both age groups as children need to be supervised in both pools.

Parents also find it difficult to cool down in the summer heat in the kids’ pool.

3) Swimming Pool 2 Closure: We request Hayat swimming pool 2 to open immediately as the current restrictions make it difficult for residents to find a slot where they can be accommodated at pool 1.

4) We also demand that the play areas are opened up as Dubai public parks have opened play areas to children.

Residents are being denied access to facilities which we are paying for. Owners paid a premium to purchase in communities where these facilities are offered and if they let their properties the tenants also pay a premium to live in one of these properties.

As the authorities lift restrictions, we require Nshama to lift restrictions accordingly.

If you fail to meet our demands by 31 July 2020, we will report Nshama to the Real Estate Regulatory Agency.

Regards

The Residents of Town Square