BRAM has been acquired by FirstPort. There are 383 reviews of which 96% are 'bad' – the lowest rating. Here are a few examples:

"They run their business like the mafia, operating an extortion racket, demanding money with menaces and threats, for little or no services. Their management fees are outrageous, seeing as they don’t seem to be able to manage very much at all."

"They have been mentioned by name on prime minister’s question time on 6th March, for being notoriously bad. M.P.s in parliament recently, have referred to practises such as theirs and the developers who engage them as a scam, scandalous and the biggest scandal waiting to break since PPI."

"They charge you a very hefty service charge for next to zero service, every day I am given different excuses, they seem incapable of solving any problem. water has been leaking in to my apartment for 4 months and still counting as a result my property is deteriorating every day causing musty smell black mould etc. it is causing me respiratory problems."

We would welcome a meeting with you and BRAM/Barratt’s to discuss the above and following:

1) A guarantee that FirstPort will carry out management duties to a high standard and as per their contractual obligation.

2) A guarantee that the service charge overpayment we've made for 2018/2019 (because car park/gym etc are not available) will be given as a credit note as promised by BRAM. (Woodlark Residents) If any other flats have made an overpayment, this guarantee is also requested.

3) A guarantee that the service charge will be capped for the next 5 years with no surprise 'unexpected costs'. The service charge currently is already £500 more expensive per year that we were quoted when purchasing the apartments.

4) A guarantee that the uncompleted and delayed projects (extended concierge, indoor car park, gym, playground) will be delivered on time and without further costs to residents.

5) An explanation as to who is managing the transition, who the points of contact will be, and the average time taken for problems to be dealt with.

6) Are future buyers visiting the sales office being told of BRAM’s acquisition? BRAM was a key selling point for us when purchasing our apartments and no doubt this news will deter future buyers.