Status: Closed — this petition is no longer accepting signatures.
Apple should replace the faulty logic board on MacBook Pro (15-inch, Mid 2010)
Final supporters
"Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray."
Apple have been long aware of this issue but, despite having the ability to do so, decided not to contact owners of this machine to make them aware of it.
Instead, they chose to silently implement a policy where they would "service affected 15-inch MacBook Pro computers free of charge until three years from date of purchase."
However, in the majority of cases, this issue has not manifested itself until the customer has upgraded the OS (operating system) to OSX 10.9 Mavericks and so the period of three years has already passed. The reality of this is that, since the upgrade, many users are now left with a machine that restarts itself on a regular basis (in some cases hourly) and is a source of great frustration, if not completely unusable.
Full details of the issue can be found here:
http://support.apple.com/kb/TS4088
We, the undersigned, believe that Apple should do the responsible thing and offer a logic board replacement to ALL owners of the affected machines, regardless of the purchase date. The machines that we were sold were faulty from day 1 and therefore not fit for the purpose for which they were sold, regardless of whether this was apparent at the time.
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Updates
May 20, 2015
I really never imagined this many people were dealing with the same frustration I felt. It is honestly overwhelming to see how much this has resonated with all of you.
31 Comments
I am soooo over my Mac restarting itself everytime I try to watch a movie or some other graphics related program, that at the cost of around $600 for a refurbished logic board, I get bad thoughts into my head that I could use that money to buy myself a windows OS computer. Yuk!!
I have the 2010 mid i7 15inch MBP and since the Mavericks update my mack stopped working. It was a complete logic board failure and when i took it to the Genius bar i was informed that it was not a replacement plan available
No comments
Italy
Ce type de machine à un défaut de conception, Apple doit prendre ses responsabilités!
Stunning lack of ethics here. Take responsibility, Apple! I had no intention of lighting nearly $2k on fire. Had I, there are much more fun ways to go about it. (My employer requires Macs but, for what it's worth, my next phone will be Android if you don't shape up.)
I paid $1800 on this computer and I cannot use it!
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Status: Closed — this petition is no longer accepting signatures.
Apple should replace the faulty logic board on MacBook Pro (15-inch, Mid 2010)
Final supporters
"Apple has determined that a small number of MacBook Pro (15-inch, Mid 2010) computers may intermittently freeze or stop displaying video on the built-in display or on an external display connected to the MacBook Pro. In this situation, you may also see a restart warning message before the video is lost or the display turns black or gray."
Apple have been long aware of this issue but, despite having the ability to do so, decided not to contact owners of this machine to make them aware of it.
Instead, they chose to silently implement a policy where they would "service affected 15-inch MacBook Pro computers free of charge until three years from date of purchase."
However, in the majority of cases, this issue has not manifested itself until the customer has upgraded the OS (operating system) to OSX 10.9 Mavericks and so the period of three years has already passed. The reality of this is that, since the upgrade, many users are now left with a machine that restarts itself on a regular basis (in some cases hourly) and is a source of great frustration, if not completely unusable.
Full details of the issue can be found here:
http://support.apple.com/kb/TS4088
We, the undersigned, believe that Apple should do the responsible thing and offer a logic board replacement to ALL owners of the affected machines, regardless of the purchase date. The machines that we were sold were faulty from day 1 and therefore not fit for the purpose for which they were sold, regardless of whether this was apparent at the time.
Updates
May 20, 2015
I really never imagined this many people were dealing with the same frustration I felt. It is honestly overwhelming to see how much this has resonated with all of you.
31 Comments
There are two Macbook Pros in my household and the other, bought on the same day in December 2010, had its logic board replaced under the AppleCare warranty. I also had the warranty but did not upgrade to Mavericks until much later (September 2014). During my "tune-up" towards the expiry date, my Apple distributor did not alert me to the flaw, so I thought it might be particular to my partner's more heavily used machine. Apple, you earn enough money without exploiting the wishful thinking of a retired book editor!
I am soooo over my Mac restarting itself everytime I try to watch a movie or some other graphics related program, that at the cost of around $600 for a refurbished logic board, I get bad thoughts into my head that I could use that money to buy myself a windows OS computer. Yuk!!
I have the 2010 mid i7 15inch MBP and since the Mavericks update my mack stopped working. It was a complete logic board failure and when i took it to the Genius bar i was informed that it was not a replacement plan available
No comments
Italy
Ce type de machine à un défaut de conception, Apple doit prendre ses responsabilités!
Stunning lack of ethics here. Take responsibility, Apple! I had no intention of lighting nearly $2k on fire. Had I, there are much more fun ways to go about it. (My employer requires Macs but, for what it's worth, my next phone will be Android if you don't shape up.)
I paid $1800 on this computer and I cannot use it!
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There are two Macbook Pros in my household and the other, bought on the same day in December 2010, had its logic board replaced under the AppleCare warranty. I also had the warranty but did not upgrade to Mavericks until much later (September 2014). During my "tune-up" towards the expiry date, my Apple distributor did not alert me to the flaw, so I thought it might be particular to my partner's more heavily used machine. Apple, you earn enough money without exploiting the wishful thinking of a retired book editor!