We, the undersigned residents of Smiths Falls, hereby submit this petition to express our profound concern regarding the declining quality of patient care at Smiths Falls & Perth District Hospital. While the hospital’s reported metrics may appear satisfactory, the lived experiences of patients reveal a disturbing pattern of inadequate and, at times, discriminatory practices. We urge the council to investigate these serious issues and take decisive action to ensure our community receives the healthcare it deserves.
A consistent and troubling pattern of substandard care has emerged, impacting numerous individuals and families in our community. These issues include:
- Substandard Treatment by Staff: Patients report feeling dismissed, unheard, and treated with a lack of respect and empathy by some hospital staff.
- Doctor Shortages: The chronic shortage of doctors results in prolonged wait times, difficulty securing appointments, and a pervasive sense of abandonment within the healthcare system.
- Untimely Emergency Care: Delays in receiving timely and appropriate care in the emergency room represent a grave risk to patient health and safety.
- Discriminatory Practices: We have received deeply disturbing reports of patients being discriminated against solely due to sharing a last name with known individuals with substance abuse issues. This prejudiced practice is unacceptable and must cease immediately. Denying or delaying care based on such biased assumptions is unethical and potentially illegal.
- Premature Discharge and Lack of Seriousness: Patients report feeling pressured to leave the hospital prematurely, often with their symptoms minimized or dismissed entirely in what appears to be a concerted effort to manage bed occupancy. This practice has resulted in delayed or inaccurate diagnoses, leading to prolonged suffering and unnecessary medical interventions.
- Inadequate Pediatric Care and Follow-Up: The care provided to children, particularly concerning necessary follow-up appointments and specialized care, is deeply concerning and demands immediate attention.
- Lack of Patient Support: Patients and their families feel unsupported and abandoned throughout their healthcare journey, lacking adequate resources, guidance, and communication from the hospital.
The consequences of these failures are far-reaching. Patients are subjected to protracted and often fruitless diagnostic odysseys due to delayed or incorrect diagnoses, resulting in prolonged suffering, increased healthcare costs, and diminished quality of life. This erodes public trust in our local hospital and cultivates a climate of fear and anxiety within our community.
We understand the Town Council’s vital role in advocating for the well-being of Smiths Falls residents. We implore you to investigate these serious allegations and work with the hospital administration to implement comprehensive and effective solutions. We believe that a thorough review of the hospital's practices, coupled with community input, is crucial to restoring public confidence and ensuring that all residents receive the quality, compassionate, and equitable healthcare they are entitled to.
We, the undersigned, urge the Smiths Falls Town Council to take swift and decisive action to address these critical concerns.
34 Comments
I was made to spend two days waiting in the ER for my ct results . They would wait until the end of the day before telling me to come back the next day. They would give no info to me regarding what was going on and were very rude when I asked. They also said that if I left the building I would loose me place in line. I never want to go back there again.
There is a nurse who takes your vitals. This senior lady is the most ignorant nurse have ever met. If you wince or complain of pain, you get called a whiner and are asked to leave. Happened twice. Once mentioned to others, everyone knew who I was speaking about. If the staff dont believe your pain, you are dismissed. Not very professional.
I spent 8 hours in S/F er in extreme abdominal pain. They took x-rays, a CT scan, guessing what it could be. Not ONCE did anyone examine me physically. Two days later, I called my family doctor who looked at me and asked me right away to lift my shirt. He diagnosed me immediately with SHINGLES! So much for emergency care!!!
I had something wrong with my body that I ended up having to wait to get care in Brockville. SF Nurse in Triage at 1am was disrespectful, dismissed me and ultimately made me leave before being seen by an actual Doctor. I was not safe when I left, mentally or physically. She had no concern, smiled and waved at me after I told her I was leaving. The Emergency waiting room was empty. There were 2 patients in the back. Something placed by a Doctor inside my body had been displaced and I could've had serious injuries if I wasn't seen the next morning in Brockville. I had to go to a different city, because I couldn't trust SF.
One time I came in with a twisted bowel, all the nurse from desk wanted me to know was I wasn't gettn narcotics, yet I had not even asked for a spin or Tylenol or a advil, what I did ask for was to be seen by a doctor, and yet the staff lady every time I had to puke in one of them bags,yet not one asked me if I was ok, I ended up leaving that hospital after 15 hours and went to the perth hospital,where I was seen by a doctor who in under a hour knew what was wrong and got me better, smiths falls just wanted me to know I wouldn't be getting narcotics.
With first hand experience, things need to change.
Six weeks and still waiting for an X-ray appointment and TEN MONTHS for a CT scan !?!
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We, the undersigned residents of Smiths Falls, hereby submit this petition to express our profound concern regarding the declining quality of patient care at Smiths Falls & Perth District Hospital. While the hospital’s reported metrics may appear satisfactory, the lived experiences of patients reveal a disturbing pattern of inadequate and, at times, discriminatory practices. We urge the council to investigate these serious issues and take decisive action to ensure our community receives the healthcare it deserves.
A consistent and troubling pattern of substandard care has emerged, impacting numerous individuals and families in our community. These issues include:
- Substandard Treatment by Staff: Patients report feeling dismissed, unheard, and treated with a lack of respect and empathy by some hospital staff.
- Doctor Shortages: The chronic shortage of doctors results in prolonged wait times, difficulty securing appointments, and a pervasive sense of abandonment within the healthcare system.
- Untimely Emergency Care: Delays in receiving timely and appropriate care in the emergency room represent a grave risk to patient health and safety.
- Discriminatory Practices: We have received deeply disturbing reports of patients being discriminated against solely due to sharing a last name with known individuals with substance abuse issues. This prejudiced practice is unacceptable and must cease immediately. Denying or delaying care based on such biased assumptions is unethical and potentially illegal.
- Premature Discharge and Lack of Seriousness: Patients report feeling pressured to leave the hospital prematurely, often with their symptoms minimized or dismissed entirely in what appears to be a concerted effort to manage bed occupancy. This practice has resulted in delayed or inaccurate diagnoses, leading to prolonged suffering and unnecessary medical interventions.
- Inadequate Pediatric Care and Follow-Up: The care provided to children, particularly concerning necessary follow-up appointments and specialized care, is deeply concerning and demands immediate attention.
- Lack of Patient Support: Patients and their families feel unsupported and abandoned throughout their healthcare journey, lacking adequate resources, guidance, and communication from the hospital.
The consequences of these failures are far-reaching. Patients are subjected to protracted and often fruitless diagnostic odysseys due to delayed or incorrect diagnoses, resulting in prolonged suffering, increased healthcare costs, and diminished quality of life. This erodes public trust in our local hospital and cultivates a climate of fear and anxiety within our community.
We understand the Town Council’s vital role in advocating for the well-being of Smiths Falls residents. We implore you to investigate these serious allegations and work with the hospital administration to implement comprehensive and effective solutions. We believe that a thorough review of the hospital's practices, coupled with community input, is crucial to restoring public confidence and ensuring that all residents receive the quality, compassionate, and equitable healthcare they are entitled to.
We, the undersigned, urge the Smiths Falls Town Council to take swift and decisive action to address these critical concerns.
34 Comments
Employee of the hospital but will never step foot in their ER again after perforated appendix was left untreated for 4 days while I continued to advocate while septic. Kemptville hospital was amazing!!
I was made to spend two days waiting in the ER for my ct results . They would wait until the end of the day before telling me to come back the next day. They would give no info to me regarding what was going on and were very rude when I asked. They also said that if I left the building I would loose me place in line. I never want to go back there again.
There is a nurse who takes your vitals. This senior lady is the most ignorant nurse have ever met. If you wince or complain of pain, you get called a whiner and are asked to leave. Happened twice. Once mentioned to others, everyone knew who I was speaking about. If the staff dont believe your pain, you are dismissed. Not very professional.
I spent 8 hours in S/F er in extreme abdominal pain. They took x-rays, a CT scan, guessing what it could be. Not ONCE did anyone examine me physically. Two days later, I called my family doctor who looked at me and asked me right away to lift my shirt. He diagnosed me immediately with SHINGLES! So much for emergency care!!!
I had something wrong with my body that I ended up having to wait to get care in Brockville. SF Nurse in Triage at 1am was disrespectful, dismissed me and ultimately made me leave before being seen by an actual Doctor. I was not safe when I left, mentally or physically. She had no concern, smiled and waved at me after I told her I was leaving. The Emergency waiting room was empty. There were 2 patients in the back. Something placed by a Doctor inside my body had been displaced and I could've had serious injuries if I wasn't seen the next morning in Brockville. I had to go to a different city, because I couldn't trust SF.
One time I came in with a twisted bowel, all the nurse from desk wanted me to know was I wasn't gettn narcotics, yet I had not even asked for a spin or Tylenol or a advil, what I did ask for was to be seen by a doctor, and yet the staff lady every time I had to puke in one of them bags,yet not one asked me if I was ok, I ended up leaving that hospital after 15 hours and went to the perth hospital,where I was seen by a doctor who in under a hour knew what was wrong and got me better, smiths falls just wanted me to know I wouldn't be getting narcotics.
With first hand experience, things need to change.
Six weeks and still waiting for an X-ray appointment and TEN MONTHS for a CT scan !?!
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Employee of the hospital but will never step foot in their ER again after perforated appendix was left untreated for 4 days while I continued to advocate while septic. Kemptville hospital was amazing!!