We are writing collectively as owners to raise our concerns regarding the recent increase in the service charge and the charges currently being presented to us.

As owners, we have collectively stood together to seek clarification on these increases, as we feel there has been limited, if any, information provided to us explaining the reasons for the substantial changes in the amounts being billed.

The situation has been particularly surprising given that a new management company has recently been appointed. Since this change, we have consistently received increased bills, and we have not yet been provided with sufficient information to understand or justify the additional costs and items being charged.

Before making payment, we therefore request a full breakdown and clarification of the current service charge bill, including the basis for the increases and details of the individual costs and items included.

For the avoidance of doubt, we are not withholding payment and are not refusing to meet our service charge obligations. However, we do not currently agree with, or have sufficient information to understand, the costs and items listed on the bill. We therefore believe it is reasonable to seek clarification and supporting information before payment is made.

We would appreciate a detailed response addressing the above, together with any relevant supporting documentation, so that we can properly understand the charges and proceed accordingly.

We look forward to receiving your response and resolving this matter constructively.