We just received confirmation that our stay at the Mystays hotel is secured and Steven will remain our host. Looking back at those 1200 layovers I am overwhelmed that this place will continue to be our home away from home. Thank you for helping me protect the place that has …
August 1, 2019
Final supporters
IOD- Steven met us at the ER - contacted AA. Drove us in his own car to the airport to arrange a wheelchair.
Holiday- he arranges crew parties to combat the holiday blues.
Crew Appreciation- free BBQ every summer to show us how much we are loved!
He knows all our names!
Crew only restaurant with discount.
Luggage storage.
Spa discount.
Smoking rooms.
Family Mart 24 hrs convenience store.
Free cell phones is room.
Use of hotel deep freezer.
The customer service at the Mystays hotel is the best out of all the hotels we stay at- system wide!!
In 25 years I have had over 1200 layovers at this hotel- and have seen how they go out of their way to hear our requests..to make our stay more comfortable.
We want to stay at a hotel that has been a home away from home- we don't feel like another customer- We feel like family.
Thanks,
Cathy Babcock
Updates
Reached 250 supporters
June 15, 2019
May 31, 2019
I have been reading through all your stories about Steven and the team and they confirm exactly why this place is our home. The memories you are sharing prove that we are more than just flight crews to them.
May 22, 2019
Seeing this kind of momentum reminds me that Steven and his team have created a true home for us over these decades. It is overwhelming to realize how many of you feel that same connection to the staff and the care they provide.
Reached 100 supporters
May 17, 2019
180 Comments
For thirty years this hotel has catered to our every need. United left the Hilton and would come to our hotel to eat. Delta currently comes to our hotel to eat. This move is arbitrary and NOT in our best interests. If the pilots want to move, let them stay at the Hilton
MyStays offers a mold/mildew-free clean hotel. The staff is superb. MyStays offers us a safe stay after long hours of flying. We get a worry-free environment to get the needed rest between trips for safety and security that we then offer our passengers.
Tokyu MyStays takes care of us like we are family. Quiet, windows that open for fresh air, special restaurant with reasonable prices for crew, WiFi that works, rooms for our use for gatherings, and Samuel, the best liaison in the system. Take us back there ASAP!
Absolutely no reason to leave this well staffed hotel. No one will ever take care of our needs like Steven has. If you were there during the sunami you would question why we have made a change.
PS: to add to Cathy Babcock reasons to stay at Mystays...There is no free hotel bus to NRT town and Aeon mall provided by the Hilton anymore. The circle bus (costs ¥210) is the only option to get around. This fact given by a UAL crew member.
I agree with AA crews going back to the Mystays Narita hotel...clean...windows that open for fresh air...great customer service...great crew discount for food..
The best customer service with Steven Samuels as our host and go to person for whatever we need...windows open to fresh air after being in an airplane for 13 hours. DVD players in each room, Family Mary open 24 hours when we need something to eat. Crew cafeteria for food made to order and inexpensive. Newly renovated hotel with pleasant interior design and comfortable surroundings. No wait for keys and check in. If in need of an emergency situation, Steven is there to take care of us and drive us to hospital or doctor. All personnel at hotel is wonderful and ready to help. They know us by or names which is something AAL is all about. We want to stay at the Mystays.
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We just received confirmation that our stay at the Mystays hotel is secured and Steven will remain our host. Looking back at those 1200 layovers I am overwhelmed that this place will continue to be our home away from home. Thank you for helping me protect the place that has …
August 1, 2019
Final supporters
IOD- Steven met us at the ER - contacted AA. Drove us in his own car to the airport to arrange a wheelchair.
Holiday- he arranges crew parties to combat the holiday blues.
Crew Appreciation- free BBQ every summer to show us how much we are loved!
He knows all our names!
Crew only restaurant with discount.
Luggage storage.
Spa discount.
Smoking rooms.
Family Mart 24 hrs convenience store.
Free cell phones is room.
Use of hotel deep freezer.
The customer service at the Mystays hotel is the best out of all the hotels we stay at- system wide!!
In 25 years I have had over 1200 layovers at this hotel- and have seen how they go out of their way to hear our requests..to make our stay more comfortable.
We want to stay at a hotel that has been a home away from home- we don't feel like another customer- We feel like family.
Thanks,
Cathy Babcock
Updates
Reached 250 supporters
June 15, 2019
May 31, 2019
I have been reading through all your stories about Steven and the team and they confirm exactly why this place is our home. The memories you are sharing prove that we are more than just flight crews to them.
May 22, 2019
Seeing this kind of momentum reminds me that Steven and his team have created a true home for us over these decades. It is overwhelming to realize how many of you feel that same connection to the staff and the care they provide.
Reached 100 supporters
May 17, 2019
180 Comments
MyStays NRT ¥8078 Hilton NRT ¥12,000 Per night including tax If STEVEN had that budget, he would wine and dine us per night Maybe even breakfast in bed The skies the limit at almost $40 per night difference including tax
For thirty years this hotel has catered to our every need. United left the Hilton and would come to our hotel to eat. Delta currently comes to our hotel to eat. This move is arbitrary and NOT in our best interests. If the pilots want to move, let them stay at the Hilton
MyStays offers a mold/mildew-free clean hotel. The staff is superb. MyStays offers us a safe stay after long hours of flying. We get a worry-free environment to get the needed rest between trips for safety and security that we then offer our passengers.
Tokyu MyStays takes care of us like we are family. Quiet, windows that open for fresh air, special restaurant with reasonable prices for crew, WiFi that works, rooms for our use for gatherings, and Samuel, the best liaison in the system. Take us back there ASAP!
Absolutely no reason to leave this well staffed hotel. No one will ever take care of our needs like Steven has. If you were there during the sunami you would question why we have made a change.
PS: to add to Cathy Babcock reasons to stay at Mystays...There is no free hotel bus to NRT town and Aeon mall provided by the Hilton anymore. The circle bus (costs ¥210) is the only option to get around. This fact given by a UAL crew member.
I agree with AA crews going back to the Mystays Narita hotel...clean...windows that open for fresh air...great customer service...great crew discount for food..
The best customer service with Steven Samuels as our host and go to person for whatever we need...windows open to fresh air after being in an airplane for 13 hours. DVD players in each room, Family Mary open 24 hours when we need something to eat. Crew cafeteria for food made to order and inexpensive. Newly renovated hotel with pleasant interior design and comfortable surroundings. No wait for keys and check in. If in need of an emergency situation, Steven is there to take care of us and drive us to hospital or doctor. All personnel at hotel is wonderful and ready to help. They know us by or names which is something AAL is all about. We want to stay at the Mystays.
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MyStays NRT ¥8078 Hilton NRT ¥12,000 Per night including tax If STEVEN had that budget, he would wine and dine us per night Maybe even breakfast in bed The skies the limit at almost $40 per night difference including tax