- Dear Rent the Runway,
We are perhaps some of your most loyal customers. Being on TV, we rely on your service day in and day out, even through the pandemic--given the unique position we are in when it comes to constantly having to switch up our wardrobes. Many of us have enjoyed the unlimited swap plan for years as it has given us versatility and variety in our on-air style while also being environmentally conscious. We help make up the 6 percent that rents 16+ items a month and we’ve LOVED your service. With the current unlimited plan, we’re able to strategically time our rentals so that we can try out new looks nearly everyday.
That said, we are devastated by the news about rental plans changing in 2021. The new 16 item per month plan would mean we’d spend more, and get substantially less for our money. Right now, we’re able to rent far more items monthly. We don’t want to cancel our memberships, but this new plan just wouldn’t make much sense for us.
We’re hoping by expressing our disappointment in this decision, we can work together to find a solution.
Updates
October 28, 2020
The feedback from fellow broadcasters confirms that this new plan is impossible for our daily professional needs. I am currently reaching out to company representatives to demand a direct meeting. Copy the link to this page and email it to their corporate support inbox today.
October 28, 2020
The momentum we have built proves exactly how vital this service is for our daily work. Post this petition on your Facebook page right now and email the Rent the Runway customer support team to tell them you refuse to accept these changes.
Reached 100 supporters
October 28, 2020
25 Comments
I am very disappointed to learn of these changes. During a difficult time, we will all be forced to pay more money to get less. 16 dresses is not enough for news anchors. I've been a member since 2016.
As someone who has been loyal to rent the runway since 2017, I was so happy to see a company with amazing customer service when I was offered their new unlimited plan when they upped the plan to 4. Now, rent the runway is increasing my personal bill by $60/month and is not rewarding their most loyal customers for their longevity with the company despite many trials and tribulations.
Not only the change... but using fedex has drastically delayed shipment times. I am not getting to exchange as much as before.
RTR Unlimited is perfect to have something different to wear 3-5 days a week for my job as a morning anchor. The price I’m paying now is worth it. I’m not sure if I’m on board to pay more for 16 items/month. Please keep unlimited for your loyal customers especially ones like me who have been with you for years.
By wearing Rent the Runway clothes on air and promoting them on social media, we are essentially elevating and amplifying the brand, and generating revenue for the company. Can a specific deal be worked out to meet the needs of this segment of customers? One size doesn’t fit all in this case. Thank you for considering.
My daughter uses your service as she is a journalist on Fox 5 NY. She and so many in the industry rely on your fabulous clothing. Please re consider your changes. It will be so disappointing to so many!
I just rejoined RTR with the new plan under a promotion. You only get up to 4 shipments. So send your 4 choices back at once, so you can get the max 16. I sent 3 one week, 3 another maxing out my shipments, so only rented 14 spots. I called to see how I can avoid that but I ended up confused. You can now mark your item return and make your choices so they are ready to go quicker. I’m not sure how that helps. Is there another option than RTR??
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- Dear Rent the Runway,
We are perhaps some of your most loyal customers. Being on TV, we rely on your service day in and day out, even through the pandemic--given the unique position we are in when it comes to constantly having to switch up our wardrobes. Many of us have enjoyed the unlimited swap plan for years as it has given us versatility and variety in our on-air style while also being environmentally conscious. We help make up the 6 percent that rents 16+ items a month and we’ve LOVED your service. With the current unlimited plan, we’re able to strategically time our rentals so that we can try out new looks nearly everyday.
That said, we are devastated by the news about rental plans changing in 2021. The new 16 item per month plan would mean we’d spend more, and get substantially less for our money. Right now, we’re able to rent far more items monthly. We don’t want to cancel our memberships, but this new plan just wouldn’t make much sense for us.
We’re hoping by expressing our disappointment in this decision, we can work together to find a solution.
Updates
October 28, 2020
The feedback from fellow broadcasters confirms that this new plan is impossible for our daily professional needs. I am currently reaching out to company representatives to demand a direct meeting. Copy the link to this page and email it to their corporate support inbox today.
October 28, 2020
The momentum we have built proves exactly how vital this service is for our daily work. Post this petition on your Facebook page right now and email the Rent the Runway customer support team to tell them you refuse to accept these changes.
Reached 100 supporters
October 28, 2020
25 Comments
We give you free pub everyday. You say you changed bc on avg people weren’t renting that much but that’s mostly because the shipping back and forth eats up a large part of the month and bc it was a pandemic.
I am very disappointed to learn of these changes. During a difficult time, we will all be forced to pay more money to get less. 16 dresses is not enough for news anchors. I've been a member since 2016.
As someone who has been loyal to rent the runway since 2017, I was so happy to see a company with amazing customer service when I was offered their new unlimited plan when they upped the plan to 4. Now, rent the runway is increasing my personal bill by $60/month and is not rewarding their most loyal customers for their longevity with the company despite many trials and tribulations.
Not only the change... but using fedex has drastically delayed shipment times. I am not getting to exchange as much as before.
RTR Unlimited is perfect to have something different to wear 3-5 days a week for my job as a morning anchor. The price I’m paying now is worth it. I’m not sure if I’m on board to pay more for 16 items/month. Please keep unlimited for your loyal customers especially ones like me who have been with you for years.
By wearing Rent the Runway clothes on air and promoting them on social media, we are essentially elevating and amplifying the brand, and generating revenue for the company. Can a specific deal be worked out to meet the needs of this segment of customers? One size doesn’t fit all in this case. Thank you for considering.
My daughter uses your service as she is a journalist on Fox 5 NY. She and so many in the industry rely on your fabulous clothing. Please re consider your changes. It will be so disappointing to so many!
I just rejoined RTR with the new plan under a promotion. You only get up to 4 shipments. So send your 4 choices back at once, so you can get the max 16. I sent 3 one week, 3 another maxing out my shipments, so only rented 14 spots. I called to see how I can avoid that but I ended up confused. You can now mark your item return and make your choices so they are ready to go quicker. I’m not sure how that helps. Is there another option than RTR??
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We give you free pub everyday. You say you changed bc on avg people weren’t renting that much but that’s mostly because the shipping back and forth eats up a large part of the month and bc it was a pandemic.