My daughter uses your service as she is a journalist on Fox 5 NY. She and so many in the industry rely on your fabulous clothing. Please re consider your changes. It will be so disappointing to so many!
I
Ines Rosales
5 years ago
I just rejoined RTR with the new plan under a promotion. You only get up to 4 shipments. So send your 4 choices back at once, so you can get the max 16. I sent 3 one week, 3 another maxing out my shipments, so only rented 14 spots. I called to see how I can avoid that but I ended up confused. You can now mark your item return and make your choices so they are ready to go quicker. I’m not sure how that helps. Is there another option than RTR??
A
Anonymous
5 years ago
Been a loyal unlimited member for 4 years and his news is devastating
A
Anonymous
5 years ago
Please consider working with us to make some changes. One size does not fit all here. We value RTR and we hope you will listen to us.
B
Brooke Lennington
5 years ago
I've loved RTR for years -- can't get behind this new policy.
C
Colleen Quigley
5 years ago
We’ve been loyal costumers that intended to remain loyal customers because we need this service for everyday wear. However, your disappointing new business model will cause me to cancel my subscription.
C
Crc
5 years ago
Featured
We give you free pub everyday. You say you changed bc on avg people weren’t renting that much but that’s mostly because the shipping back and forth eats up a large part of the month and bc it was a pandemic.
E
Erin E Connoll
5 years ago
Featured
I am very disappointed to learn of these changes. During a difficult time, we will all be forced to pay more money to get less. 16 dresses is not enough for news anchors. I've been a member since 2016.
A
Anonymous
5 years ago
As a member since 2016 I was so disappointed when I learned that RTR wouldn’t be honoring their “grandfathered in” prices as they promised. It’s sad that it’s come to a petition to ask the company to simply do the right thing.
D
Danielle Espinosa
5 years ago
It’s absolutely ridiculous that they’re trying to bill this change as a positive thing. We are not morons. We are hard working and smart women! And we already spend a lot of money on this service.
K
Kelly Rocchio
5 years ago
Hi! I am a commercial banker and I need the unlimited plan for when I go back to work. Can i please have the option to keep it ? Thanks !
V
Vanessa Borge
5 years ago
News anchor in Los Angeles here! Please change your policies!
A
Anonymous
5 years ago
I would love to keep supporting RTR, but I don't see how I can if I'm being asked to pay significantly more for significantly less. Disappointed loyal unlimited customers will not be grandfathered in.
A
Anonymous
5 years ago
Loyal member since 2016
M
Mari Gonzalez
5 years ago
I agree! I’d like to think many of us TV ladies have helped put RTR on the map. I know I’ve gotten several of my ladies (both on screen and off screen) to sign up for RTR. Please consider us when making this decision!
D
Danielle north
5 years ago
As a member for four years I thought I would be grandfathered in with the original price… Very disappointed at the price being raised
T
Taylor DiChello
5 years ago
Featured
As someone who has been loyal to rent the runway since 2017, I was so happy to see a company with amazing customer service when I was offered their new unlimited plan when they upped the plan to 4.
Now, rent the runway is increasing my personal bill by $60/month and is not rewarding their most loyal customers for their longevity with the company despite many trials and tribulations.
S
Sharon Chen
5 years ago
Yes, the new 16 Item Plan does not work for us in Television. We literally depend on these dresses. I am already dreading making the switch early because of a deal that you had for Ambassadors.
K
Kris
5 years ago
Featured
Not only the change... but using fedex has drastically delayed shipment times. I am not getting to exchange as much as before.
My daughter uses your service as she is a journalist on Fox 5 NY. She and so many in the industry rely on your fabulous clothing. Please re consider your changes. It will be so disappointing to so many!
I just rejoined RTR with the new plan under a promotion. You only get up to 4 shipments. So send your 4 choices back at once, so you can get the max 16. I sent 3 one week, 3 another maxing out my shipments, so only rented 14 spots. I called to see how I can avoid that but I ended up confused. You can now mark your item return and make your choices so they are ready to go quicker. I’m not sure how that helps. Is there another option than RTR??
Been a loyal unlimited member for 4 years and his news is devastating
Please consider working with us to make some changes. One size does not fit all here. We value RTR and we hope you will listen to us.
I've loved RTR for years -- can't get behind this new policy.
We’ve been loyal costumers that intended to remain loyal customers because we need this service for everyday wear. However, your disappointing new business model will cause me to cancel my subscription.
We give you free pub everyday. You say you changed bc on avg people weren’t renting that much but that’s mostly because the shipping back and forth eats up a large part of the month and bc it was a pandemic.
I am very disappointed to learn of these changes. During a difficult time, we will all be forced to pay more money to get less. 16 dresses is not enough for news anchors. I've been a member since 2016.
As a member since 2016 I was so disappointed when I learned that RTR wouldn’t be honoring their “grandfathered in” prices as they promised. It’s sad that it’s come to a petition to ask the company to simply do the right thing.
It’s absolutely ridiculous that they’re trying to bill this change as a positive thing. We are not morons. We are hard working and smart women! And we already spend a lot of money on this service.
Hi! I am a commercial banker and I need the unlimited plan for when I go back to work. Can i please have the option to keep it ? Thanks !
News anchor in Los Angeles here! Please change your policies!
I would love to keep supporting RTR, but I don't see how I can if I'm being asked to pay significantly more for significantly less. Disappointed loyal unlimited customers will not be grandfathered in.
Loyal member since 2016
I agree! I’d like to think many of us TV ladies have helped put RTR on the map. I know I’ve gotten several of my ladies (both on screen and off screen) to sign up for RTR. Please consider us when making this decision!
As a member for four years I thought I would be grandfathered in with the original price… Very disappointed at the price being raised
As someone who has been loyal to rent the runway since 2017, I was so happy to see a company with amazing customer service when I was offered their new unlimited plan when they upped the plan to 4. Now, rent the runway is increasing my personal bill by $60/month and is not rewarding their most loyal customers for their longevity with the company despite many trials and tribulations.
Yes, the new 16 Item Plan does not work for us in Television. We literally depend on these dresses. I am already dreading making the switch early because of a deal that you had for Ambassadors.
Not only the change... but using fedex has drastically delayed shipment times. I am not getting to exchange as much as before.
PLZ give us news women a del