We just moved here and paid for the 25mbps so that we could use internet TV's and hook up our phones and save a little money. Our 25mbps have never been over 4mbps. I do not understand why we are paying for subpar service!!! They won't even answer or return our calls! The one time they did they said they would send out a tech... that was four days ago... no tech.
A
Andreas McMurtry
12 years ago
I have been frustrated and can not believe what has been going on. To save money monthly since internet cost so much and we do netflix and hulu through the internet so we know what we are supposed to get. around aug/sept we started noticing the slowing in my connection at first it was just a little irritating, but as it went on it was becoming impossible for me to stream a simple youtube video. We use our internet for everything from my home base business and then going to school. Everything is being effected by our connection and I pay for the highest speed and have not recieved this in months. Century Link will turn you off for being a day late on paying the bill. So what happens when you are not receiving the services you are paying for. The customer service has been awful over the phone the techs that have been coming to the house have been nice and when I call century link I hate the additudes I get. I stopped calling century link for a while cause I did not want to deal with it no more and I was getting no where. Thats when my husband started calling as well and they were more receptive to him as he knew more about the technology they were talking about. I am just not happy and sick and tired there are no other options for internet.. I want to be compensated for this and for them to figure this mess out soon
L
Lynette Calleiro
12 years ago
The internet has been terrible ever since century link took over. Even a no name little provider did a better job. Streaming is a nightmare and connection drops contiuously.
R
Russel Justice
12 years ago
This service is literally the most unpredictable internet service I have ever had. You need to fix your issues and give a refund until you can provide reliable service.
B
Brandy Lacefield
12 years ago
I have been with Direct tv since 2002 & I have never had a problem it's through century link !! I think maybe someone just doesn't know Wth they are doing!!' Frustrating as he'll when you come home to watch you recorded show you watch every Tuesday and it didn't record ?? Because oh yay it's not working again '!!!
C
Cheryl Smith
12 years ago
We have had directv for over 2 years and never had a problem until century link took over elpasotel and ever since then when our directv account mergered with the internet it has gone down hill from there. The price is outrageous for both tv and internett the quality for internet is the worest. Centurylink are you thinking that because we are military and getting paid that we have money? You are wrong these military men and women don't get paid nearly enough for what they do for our country and to protect us, so why go and rip them off for service that does not work and is not up to the quality of your highest competor out there. Also there is some of us who use this internet for business and school and rely this to work other wise there is other customers who are let down or grades that are affected greatly. We are not stay at home spouses who do nothing, we do have lives that require 21st technology to work and if you can't provide that then please refund us and work on how to be better.
W
William Burk
12 years ago
I've been unhappy with the Directv service since we moved here 3 years ago. I've had the quest/centurylink contracted technicians out 10s of times, until I finally gave up. The internet has, until recently, been fairly reliable but has always been overpriced. All the other internet service providers in Colorado Springs and just about anywhere else, charge less money for faster speeds.
K
Kristin thornton
12 years ago
We had directv for 6 years and never had problems until we got to schriever. we cancelled directv because of all the problems. We still have problems with our Internet and we have no other options. There needs to be something else out here for residents.
P
Pearley Bauer
12 years ago
I would like to thanks Century Links for doing business with the TV Community.
B
Brian Hagberg
12 years ago
I've been with DirecTV for 5 years now and have NEVER had the service issues we've has since coming to Schriever. I'd like to be able to deal directly with DirecTV again, not having to go through a lousy middleman like Century Link.
E
Erin Fawley
12 years ago
after 4 years of this I am fed up! horrible customer service and everyone blaming everyone else for the unreliable service! I don't care who is to blame, get together and work something out that doesn't involve bad mouthing each other to the customers with no actual resolution or progress. I just want to be able to give you my money and have it go to something that is reliable and worth it!
J
Joshua Carter
12 years ago
Completely agree with every comment posted on here. When we moved in it took a service rep from Century Link 5 different visits over a 10 day period to just get us plugged in.
Internet "speed" is a joke and a half. My cell phone pulls faster service than I can get through the hard line here....and we all know how bad the cellular coverage is out here.
Besides that, the constant run around between Directv and Century Link is appalling. Have been transferred back and forth between the two every single time I call. And it doesn't help when you tell that to the customer service rep at Century Link either...they just blow you off and pass the buck.
I don't care how many wires I have hanging over the house or what hoops I have to jump through...Im cancelling service unless these problems are solved. SOLVED, not just duct taped and put off till later.
E
Ember Miller
12 years ago
Absolutely this needs to be done
A
Ami
12 years ago
Internet goes in and out, and TV through direct tv is horrible!! I can never watch a full show or movie without it searching for service!
K
Kaylley Williams
12 years ago
What a joke.
B
Bubba Collins
12 years ago
Wow, this service is a joke. Never again! I just hope we get a refund checks for the next 3 months.
L
Louise
12 years ago
This is the worst tv and Internet service I've ever had.
P
Paul Moldenhauer
12 years ago
service has been spotty at best, and far slower than the speed I pay for when it does work!
B
Brennan Avants
· petition starter
12 years ago
Unreliable service, bad customer support.
J
Jared Jacobs
12 years ago
Love DirecTV but everything about service out here at Schriever and the partnership with CenturyLink is terrible!
We just moved here and paid for the 25mbps so that we could use internet TV's and hook up our phones and save a little money. Our 25mbps have never been over 4mbps. I do not understand why we are paying for subpar service!!! They won't even answer or return our calls! The one time they did they said they would send out a tech... that was four days ago... no tech.
I have been frustrated and can not believe what has been going on. To save money monthly since internet cost so much and we do netflix and hulu through the internet so we know what we are supposed to get. around aug/sept we started noticing the slowing in my connection at first it was just a little irritating, but as it went on it was becoming impossible for me to stream a simple youtube video. We use our internet for everything from my home base business and then going to school. Everything is being effected by our connection and I pay for the highest speed and have not recieved this in months. Century Link will turn you off for being a day late on paying the bill. So what happens when you are not receiving the services you are paying for. The customer service has been awful over the phone the techs that have been coming to the house have been nice and when I call century link I hate the additudes I get. I stopped calling century link for a while cause I did not want to deal with it no more and I was getting no where. Thats when my husband started calling as well and they were more receptive to him as he knew more about the technology they were talking about. I am just not happy and sick and tired there are no other options for internet.. I want to be compensated for this and for them to figure this mess out soon
The internet has been terrible ever since century link took over. Even a no name little provider did a better job. Streaming is a nightmare and connection drops contiuously.
This service is literally the most unpredictable internet service I have ever had. You need to fix your issues and give a refund until you can provide reliable service.
I have been with Direct tv since 2002 & I have never had a problem it's through century link !! I think maybe someone just doesn't know Wth they are doing!!' Frustrating as he'll when you come home to watch you recorded show you watch every Tuesday and it didn't record ?? Because oh yay it's not working again '!!!
We have had directv for over 2 years and never had a problem until century link took over elpasotel and ever since then when our directv account mergered with the internet it has gone down hill from there. The price is outrageous for both tv and internett the quality for internet is the worest. Centurylink are you thinking that because we are military and getting paid that we have money? You are wrong these military men and women don't get paid nearly enough for what they do for our country and to protect us, so why go and rip them off for service that does not work and is not up to the quality of your highest competor out there. Also there is some of us who use this internet for business and school and rely this to work other wise there is other customers who are let down or grades that are affected greatly. We are not stay at home spouses who do nothing, we do have lives that require 21st technology to work and if you can't provide that then please refund us and work on how to be better.
I've been unhappy with the Directv service since we moved here 3 years ago. I've had the quest/centurylink contracted technicians out 10s of times, until I finally gave up. The internet has, until recently, been fairly reliable but has always been overpriced. All the other internet service providers in Colorado Springs and just about anywhere else, charge less money for faster speeds.
We had directv for 6 years and never had problems until we got to schriever. we cancelled directv because of all the problems. We still have problems with our Internet and we have no other options. There needs to be something else out here for residents.
I would like to thanks Century Links for doing business with the TV Community.
I've been with DirecTV for 5 years now and have NEVER had the service issues we've has since coming to Schriever. I'd like to be able to deal directly with DirecTV again, not having to go through a lousy middleman like Century Link.
after 4 years of this I am fed up! horrible customer service and everyone blaming everyone else for the unreliable service! I don't care who is to blame, get together and work something out that doesn't involve bad mouthing each other to the customers with no actual resolution or progress. I just want to be able to give you my money and have it go to something that is reliable and worth it!
Completely agree with every comment posted on here. When we moved in it took a service rep from Century Link 5 different visits over a 10 day period to just get us plugged in. Internet "speed" is a joke and a half. My cell phone pulls faster service than I can get through the hard line here....and we all know how bad the cellular coverage is out here. Besides that, the constant run around between Directv and Century Link is appalling. Have been transferred back and forth between the two every single time I call. And it doesn't help when you tell that to the customer service rep at Century Link either...they just blow you off and pass the buck. I don't care how many wires I have hanging over the house or what hoops I have to jump through...Im cancelling service unless these problems are solved. SOLVED, not just duct taped and put off till later.
Absolutely this needs to be done
Internet goes in and out, and TV through direct tv is horrible!! I can never watch a full show or movie without it searching for service!
What a joke.
Wow, this service is a joke. Never again! I just hope we get a refund checks for the next 3 months.
This is the worst tv and Internet service I've ever had.
service has been spotty at best, and far slower than the speed I pay for when it does work!
Unreliable service, bad customer support.
Love DirecTV but everything about service out here at Schriever and the partnership with CenturyLink is terrible!