Since they day we tried to initiate service with Directv for tv service we've had major issues. For the first year or so we lived here we didn't have service issues, it was all in billing. Before the holidays I had a huge issue with being charged for services we were promised we wouldn't be charged for and it took quite a few escalations to finally have the problem rectified only to have our payment get "lost". Since December we've been without service both short and long term during two events that we had company for. One was right before Christmas when service was out almost a whole day while we had company in town and then again during the super bowl (we missed the last minute of 2nd qtr, the entire half time and then part of the 3rd qtr). In the past two months it was mostly our TV service that was terrible but now our internet service is suffering as well.
B
Brittney
12 years ago
We have been here since October and have had issue after issue. The last month the service has been off more than on.
R
Rachel Gordon
12 years ago
We've been here for five months and have had more outages than we've ever had anywhere else we've lived. When you call century link, you get the run around, or they can't find your account. I've wasted HOURS of my life on the phone with customer service over the past months. My bill is always expected to be paid reliably, but we receive no reliability in service.
K
KristinaClaus
12 years ago
So sad that the service is so poor!
R
Ryan
12 years ago
Featured
We have only had service for a little over a week and a half now, but in that time there have been at least 5 total internet outages and countless temporary drops in service. We are also paying for 25Mb download speeds and are only receiving an average of 1.9Mb.
L
Louise
12 years ago
It has very unreliable for a while and when you call up they can't even find you account.
K
Kaylley Williams
12 years ago
We've been here over a year and have had issues with service at least the past 3 months. Internet is very spotty. We're paying for 20mb speeds aren't receiving what is being paid for.
S
Sabrinia Rattanong
12 years ago
Featured
when a company providers for a military facilities we should have great service. Because of the quality ive received i wasnt able to skype with my husband who is deoloyed. not just once or twice we had to miss 4 of them.
C
Christa Kirk
12 years ago
It took century link 2 days to "open my account", I had to call them 3 times just to get an appointment for them to come out and do the installation. I was angry when I found out I had to pay $80 for someone to come out here and flip a switch to turn my internet on. We have lived here for less then a month and have already had no service 4 times.
K
Katrina Kemp
12 years ago
Unreliable service. Internet goes out at least once a day and when it is working it is glitchy. Oddly enough, the internet even goes out when the microwave is on.
T
Tobiah Walter
12 years ago
Thank you so much for uniting us against Century Link. They are without a doubt the worst company I have ever dealt with and DirecTV should not be partnering with them. Not only is the service absolutely horrible, but they unbundled my bill in November 13 and didn't tell me they stopped paying DirecTV. Century Link kept taking my money though they just quit paying DirecTV. Then when I asked what happened to the money they said it was to cover an installation fee DirecTV charged. Then I asked DirecTV and they said there is no where on your bills that you were ever charged an installation fee. Ridiculous!
R
Ryan
12 years ago
Horrible. Pay for quality service and get faulty service in return. They have no competing company so they jack up services to make profit on slow internet! Once I move out of housin I will never use century link services again!
M
Michelle Logan
12 years ago
Unreliable & expensive service. $70 a month for internet that goes out multiple times a day for hours on end is disgraceful this day in age. Not to mention it is slower than any other "high speed" internet we have had in years.
J
Jennifer Garcia
12 years ago
I work from home, and use the computer and telephone to do so. I have not been able to call out on my phone since 1/29/14 (today is 2/5/14), and my internet connection (hard wired) goes out frequently when I am trying to submit work. I have definitely lost money at my job by missing deadlines that timed out while the connection was lost. Today alone, I lost $3.00 and the time it took me to make that money. I am so disgusted, and I have only had service through Century Link for around 3 weeks.
T
Tina Esterline
12 years ago
Worst cable/internet service ever--and being here, not bundled, we pay more than anyone in town, and more than I've ever had to pay for GREAT service! We definitely need some kind of refund or credit to our account!
A
Amanda Buckholdt
12 years ago
I hate the fact that our tv/internet isnt bundled. We pay so much more than those who only live 8-9miles away.
K
Kimberly Brantley
12 years ago
Sorry phone didn't let me finish. It rarely works. Makes me wonder what exactly I am paying for. I think our refund should be pretty hefty.
K
Kimberly Brantley
12 years ago
Ridiculous we pay so much for services and it rarely
N
Nathan Gamer
12 years ago
I think it is wrong paying for service that at its best is mediocre. Customer service seems to be a joke.
S
Stephanie Daniel
12 years ago
Featured
Service is out ever week, oftentimes twice in a week and longer than one day. We've had service half the time we have lived here. Centurylink has poor customer service and their reps get an attitude when we call to report the problem. we should be given credit equal to at least full month, if not more.
Since they day we tried to initiate service with Directv for tv service we've had major issues. For the first year or so we lived here we didn't have service issues, it was all in billing. Before the holidays I had a huge issue with being charged for services we were promised we wouldn't be charged for and it took quite a few escalations to finally have the problem rectified only to have our payment get "lost". Since December we've been without service both short and long term during two events that we had company for. One was right before Christmas when service was out almost a whole day while we had company in town and then again during the super bowl (we missed the last minute of 2nd qtr, the entire half time and then part of the 3rd qtr). In the past two months it was mostly our TV service that was terrible but now our internet service is suffering as well.
We have been here since October and have had issue after issue. The last month the service has been off more than on.
We've been here for five months and have had more outages than we've ever had anywhere else we've lived. When you call century link, you get the run around, or they can't find your account. I've wasted HOURS of my life on the phone with customer service over the past months. My bill is always expected to be paid reliably, but we receive no reliability in service.
So sad that the service is so poor!
We have only had service for a little over a week and a half now, but in that time there have been at least 5 total internet outages and countless temporary drops in service. We are also paying for 25Mb download speeds and are only receiving an average of 1.9Mb.
It has very unreliable for a while and when you call up they can't even find you account.
We've been here over a year and have had issues with service at least the past 3 months. Internet is very spotty. We're paying for 20mb speeds aren't receiving what is being paid for.
when a company providers for a military facilities we should have great service. Because of the quality ive received i wasnt able to skype with my husband who is deoloyed. not just once or twice we had to miss 4 of them.
It took century link 2 days to "open my account", I had to call them 3 times just to get an appointment for them to come out and do the installation. I was angry when I found out I had to pay $80 for someone to come out here and flip a switch to turn my internet on. We have lived here for less then a month and have already had no service 4 times.
Unreliable service. Internet goes out at least once a day and when it is working it is glitchy. Oddly enough, the internet even goes out when the microwave is on.
Thank you so much for uniting us against Century Link. They are without a doubt the worst company I have ever dealt with and DirecTV should not be partnering with them. Not only is the service absolutely horrible, but they unbundled my bill in November 13 and didn't tell me they stopped paying DirecTV. Century Link kept taking my money though they just quit paying DirecTV. Then when I asked what happened to the money they said it was to cover an installation fee DirecTV charged. Then I asked DirecTV and they said there is no where on your bills that you were ever charged an installation fee. Ridiculous!
Horrible. Pay for quality service and get faulty service in return. They have no competing company so they jack up services to make profit on slow internet! Once I move out of housin I will never use century link services again!
Unreliable & expensive service. $70 a month for internet that goes out multiple times a day for hours on end is disgraceful this day in age. Not to mention it is slower than any other "high speed" internet we have had in years.
I work from home, and use the computer and telephone to do so. I have not been able to call out on my phone since 1/29/14 (today is 2/5/14), and my internet connection (hard wired) goes out frequently when I am trying to submit work. I have definitely lost money at my job by missing deadlines that timed out while the connection was lost. Today alone, I lost $3.00 and the time it took me to make that money. I am so disgusted, and I have only had service through Century Link for around 3 weeks.
Worst cable/internet service ever--and being here, not bundled, we pay more than anyone in town, and more than I've ever had to pay for GREAT service! We definitely need some kind of refund or credit to our account!
I hate the fact that our tv/internet isnt bundled. We pay so much more than those who only live 8-9miles away.
Sorry phone didn't let me finish. It rarely works. Makes me wonder what exactly I am paying for. I think our refund should be pretty hefty.
Ridiculous we pay so much for services and it rarely
I think it is wrong paying for service that at its best is mediocre. Customer service seems to be a joke.
Service is out ever week, oftentimes twice in a week and longer than one day. We've had service half the time we have lived here. Centurylink has poor customer service and their reps get an attitude when we call to report the problem. we should be given credit equal to at least full month, if not more.