Carnival Cruise Lines announced their new Rewards program on 18 Jun 2025. This new program will go into effect on 1 Jun 2026.
This new program complete removes the permanent loyalty status that many loyal customers have worked for years, if not decades, to achieve. With this poorly thought program, the loyalty start reset every 2 years and you will have to spend thousands of dollars each year to maintain your status.
For example, A platinum member would need 50K points to retain their platinum status and enjoy the perks associated. With a 3 to 1 ration, every 1 dollar spend on carnival equates to 3 points. Customers have 2 years to get to the 50K points before they can enjoy the perks. At the current ratio each customer would have to spend approx $16K over 2 years. A couple would need to spend $32K and a family of 4 Would need to spend $64K. The average cruiser cannot afford to spend this much and can barely take 1 cruise a year. This would make existing platinum and diamond cruiser revert back to the lowest tier or gold at the best if they can't maintain the continuous rotation of spending. Even worse, to maintain the status you would have to continue to spend that amount every 2 years or it reverts back to the lowest loyalty status.
This program does not honor loyalty to Carnival, it benefits the wealthy elite that can afford to spend massive amounts of money.
Also, many of us spent years and decades to get our current status and now under this new program, these wealthy elite can earn top tier status in one cruise if they throw enough money at Carnival.
This program is nothing more than a money grab to pad their corporate profits and no care or thought was given to the loay customers that keep Carnival in business and who continued to book and hope for a cruise during the Pandemic.
We demand Mrs. Duffy and the powers to be at Carnival to reconsider this program or revamp it in a way that will not reset our loyalty status if we cannot afford the massive spending required.
Failure to do so will result in many customer, like myself, to take our business to other cruise lines that will honor our loyalty.
Sincerly,
Upset Carnival Cruiser
Updates
Reached 100 supporters
June 20, 2025
110 Comments
I have been a loyal Carnival cruiser since 1993 and earned my status and I resent now being told if I don’t earn an ungodly amount of stars I will loose it (after being told countless times I would never loose it). Bad form Carnival.
Leaving and taking my 9 Carnival cruising family members with me. Not gonna wait until 2028. We’re going to use those 2 years to earn permanent loyalty points with either MSC OR RCL.
My platinum status was earned one cruise at a time, not by days. I will not continue with a company that thinks so little of me. I am a travel agent and can sell other cruise lines to my clients instead of carnival. you need to rethink this!
As a senior I can't afford to spend $16,000 to maintain my Platinum status I've spent years to achieve. Grandfather us current Platinum/Diamond for our loyalty to you. Others start this program with them.
Please do not change the loyalty system to this reward system- instead you can increase the days needed. Your loyalty system was a great system the rewards system not so. We are a cruising family, not airline travelers going from A to B.
Cruised on Jubilee the end of May, booked to go AGAIN in Aug. Had I known abt this “change of rewards” I WOULD NOT have re-booked! Will find another cruise line that appreciates my business after this paid in full one!
7 nights away from platinum
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Carnival Cruise Lines announced their new Rewards program on 18 Jun 2025. This new program will go into effect on 1 Jun 2026.
This new program complete removes the permanent loyalty status that many loyal customers have worked for years, if not decades, to achieve. With this poorly thought program, the loyalty start reset every 2 years and you will have to spend thousands of dollars each year to maintain your status.
For example, A platinum member would need 50K points to retain their platinum status and enjoy the perks associated. With a 3 to 1 ration, every 1 dollar spend on carnival equates to 3 points. Customers have 2 years to get to the 50K points before they can enjoy the perks. At the current ratio each customer would have to spend approx $16K over 2 years. A couple would need to spend $32K and a family of 4 Would need to spend $64K. The average cruiser cannot afford to spend this much and can barely take 1 cruise a year. This would make existing platinum and diamond cruiser revert back to the lowest tier or gold at the best if they can't maintain the continuous rotation of spending. Even worse, to maintain the status you would have to continue to spend that amount every 2 years or it reverts back to the lowest loyalty status.
This program does not honor loyalty to Carnival, it benefits the wealthy elite that can afford to spend massive amounts of money.
Also, many of us spent years and decades to get our current status and now under this new program, these wealthy elite can earn top tier status in one cruise if they throw enough money at Carnival.
This program is nothing more than a money grab to pad their corporate profits and no care or thought was given to the loay customers that keep Carnival in business and who continued to book and hope for a cruise during the Pandemic.
We demand Mrs. Duffy and the powers to be at Carnival to reconsider this program or revamp it in a way that will not reset our loyalty status if we cannot afford the massive spending required.
Failure to do so will result in many customer, like myself, to take our business to other cruise lines that will honor our loyalty.
Sincerly,
Upset Carnival Cruiser
Updates
Reached 100 supporters
June 20, 2025
110 Comments
Very bad idea Carnival! We have sailed many cruises, sat through the same shows, and listened to the same 'SHOWTIME' in the MDR because we had an investment in our Carnival VIFP status. Do the Executives in your company have to pay to retain their status every two years as well?
I have been a loyal Carnival cruiser since 1993 and earned my status and I resent now being told if I don’t earn an ungodly amount of stars I will loose it (after being told countless times I would never loose it). Bad form Carnival.
Leaving and taking my 9 Carnival cruising family members with me. Not gonna wait until 2028. We’re going to use those 2 years to earn permanent loyalty points with either MSC OR RCL.
My platinum status was earned one cruise at a time, not by days. I will not continue with a company that thinks so little of me. I am a travel agent and can sell other cruise lines to my clients instead of carnival. you need to rethink this!
As a senior I can't afford to spend $16,000 to maintain my Platinum status I've spent years to achieve. Grandfather us current Platinum/Diamond for our loyalty to you. Others start this program with them.
Please do not change the loyalty system to this reward system- instead you can increase the days needed. Your loyalty system was a great system the rewards system not so. We are a cruising family, not airline travelers going from A to B.
Cruised on Jubilee the end of May, booked to go AGAIN in Aug. Had I known abt this “change of rewards” I WOULD NOT have re-booked! Will find another cruise line that appreciates my business after this paid in full one!
7 nights away from platinum
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Very bad idea Carnival! We have sailed many cruises, sat through the same shows, and listened to the same 'SHOWTIME' in the MDR because we had an investment in our Carnival VIFP status. Do the Executives in your company have to pay to retain their status every two years as well?