HomeMade finally agreed to issue the compensation payments to everyone in our building. Watching our neighbors come together to demand basic respect after those long days without water makes me so proud to live here. We still need to watch the management closely to ensure the maintenance repairs actually stay …
November 5, 2023
Final supporters
Dear HomeMade,
We are writing to you as the residents of WEM to express our dissatisfaction and frustration with the numerous maintenance issues that have been affecting our living conditions and quality of life. We have been experiencing problems with the AC, the elevators, and most recently, the water supply.
As you are aware, the water supply in the building has been cut off for more than 12 hours now. This has caused us immense inconvenience and hardship, especially for those of us who have children. We are unable to use the toilets, showers, sinks, dishwashers, or washing machines. We have to buy bottled water for drinking, cooking, and cleaning. We are also concerned about the health and hygiene implications of living without water for an extended period of time.
We have tried to contact the concierge and the management several times, but we have not received any satisfactory explanation or solution for this situation. We feel that we are being ignored and neglected by HomeMade, and that our rights as tenants are being violated.
We are entitled to compensation under the guaranteed standards scheme for water supply interruptions1. According to Ofwat, the water regulator, we should receive £20 if we are without water for more than 4 hours, and £10 for each additional 24 hours1. This means that we should receive at least £30 each for the current outage.
However, we believe that this amount is insufficient to cover the actual costs and damages we have incurred due to the lack of water. We also think that this is only one of the many problems that have affected our rent value and enjoyment of our homes. Therefore, we demand that HomeMade reduce our rent by 20% for the next month as a fair and reasonable compensation for all the issues we have faced. For those who has paid the rent or has their rent prepaid for in advance, we demand to have this amount roll over to the next month rent or to have it refunded at the end of the tenancy agreement.
We hope that you will take this matter seriously and respond to our request promptly. We also urge you to fix the water supply problem as soon as possible and ensure that it does not happen again. We expect HomeMade to provide us with a safe, comfortable, and habitable living environment, as per our tenancy agreement.
Sincerely,
The Residents of WEM
Updates
October 27, 2023
I have been reading your stories about life without running water and it breaks my heart to see how many of us are struggling just to keep our homes functional. I am currently compiling a formal demand for compensation to hand over to management because we deserve better than these broken promises.
October 27, 2023
Seeing so many neighbors join this fight proves that we are no longer willing to live like this. The momentum behind our demand for compensation is growing and HomeMade will finally have to acknowledge the state of our building.
Reached 100 supporters
October 27, 2023
50 Comments
Me and my partners stay has not been pleasant. The problems we have encountered are beginning to be more than we can count. The biggest problems being that The AC hasn’t worked since late May and the issue still hasn’t been resolved. We got mold as a result. There was no water yesterday and still we can’t use it. This is not what we paid for.
Also one of the biggest reasons we rented this flat at this price was because of the AC. We knew we would have a baby that needed a cool environment to reduce the risk of SIDS. Needless to say the AC hasn’t been working for 6 months now. Not what we paid for.
There has been no water for almost 15 hours and no one gives any notifications.
I live on the 19th floor with my husband. The fact he had to go to do a 12+ hour shift today without having his shower is beyond me. Do better Wem
AC was broken before i moved in but was unaware, so many problems since moving in. Homemade are horribly rude and slow when it comes to communicating with tenants
Poor management and no contingency
Flat 1310
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HomeMade finally agreed to issue the compensation payments to everyone in our building. Watching our neighbors come together to demand basic respect after those long days without water makes me so proud to live here. We still need to watch the management closely to ensure the maintenance repairs actually stay …
November 5, 2023
Final supporters
Dear HomeMade,
We are writing to you as the residents of WEM to express our dissatisfaction and frustration with the numerous maintenance issues that have been affecting our living conditions and quality of life. We have been experiencing problems with the AC, the elevators, and most recently, the water supply.
As you are aware, the water supply in the building has been cut off for more than 12 hours now. This has caused us immense inconvenience and hardship, especially for those of us who have children. We are unable to use the toilets, showers, sinks, dishwashers, or washing machines. We have to buy bottled water for drinking, cooking, and cleaning. We are also concerned about the health and hygiene implications of living without water for an extended period of time.
We have tried to contact the concierge and the management several times, but we have not received any satisfactory explanation or solution for this situation. We feel that we are being ignored and neglected by HomeMade, and that our rights as tenants are being violated.
We are entitled to compensation under the guaranteed standards scheme for water supply interruptions1. According to Ofwat, the water regulator, we should receive £20 if we are without water for more than 4 hours, and £10 for each additional 24 hours1. This means that we should receive at least £30 each for the current outage.
However, we believe that this amount is insufficient to cover the actual costs and damages we have incurred due to the lack of water. We also think that this is only one of the many problems that have affected our rent value and enjoyment of our homes. Therefore, we demand that HomeMade reduce our rent by 20% for the next month as a fair and reasonable compensation for all the issues we have faced. For those who has paid the rent or has their rent prepaid for in advance, we demand to have this amount roll over to the next month rent or to have it refunded at the end of the tenancy agreement.
We hope that you will take this matter seriously and respond to our request promptly. We also urge you to fix the water supply problem as soon as possible and ensure that it does not happen again. We expect HomeMade to provide us with a safe, comfortable, and habitable living environment, as per our tenancy agreement.
Sincerely,
The Residents of WEM
Updates
October 27, 2023
I have been reading your stories about life without running water and it breaks my heart to see how many of us are struggling just to keep our homes functional. I am currently compiling a formal demand for compensation to hand over to management because we deserve better than these broken promises.
October 27, 2023
Seeing so many neighbors join this fight proves that we are no longer willing to live like this. The momentum behind our demand for compensation is growing and HomeMade will finally have to acknowledge the state of our building.
Reached 100 supporters
October 27, 2023
50 Comments
From March 2023, Home Made and Wem Tower left me living in inhabitable conditions, with no cooling system working , mould on ceiling and water leaks.
Me and my partners stay has not been pleasant. The problems we have encountered are beginning to be more than we can count. The biggest problems being that The AC hasn’t worked since late May and the issue still hasn’t been resolved. We got mold as a result. There was no water yesterday and still we can’t use it. This is not what we paid for.
Also one of the biggest reasons we rented this flat at this price was because of the AC. We knew we would have a baby that needed a cool environment to reduce the risk of SIDS. Needless to say the AC hasn’t been working for 6 months now. Not what we paid for.
There has been no water for almost 15 hours and no one gives any notifications.
I live on the 19th floor with my husband. The fact he had to go to do a 12+ hour shift today without having his shower is beyond me. Do better Wem
AC was broken before i moved in but was unaware, so many problems since moving in. Homemade are horribly rude and slow when it comes to communicating with tenants
Poor management and no contingency
Flat 1310
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From March 2023, Home Made and Wem Tower left me living in inhabitable conditions, with no cooling system working , mould on ceiling and water leaks.