Yes we need actual people, bot chat is ok but it's the personal touch that means more, plus it's taking jobs of people too. Avon has changed so much and not alot of it is good change.
P
Paula Kynaston
2 months ago
Please bring back the phone lines
S
Samantha Holden
2 months ago
We need issues attending to immediately sometimes, WhatsApp is only good for non urgent enquiries
C
Christine Crispin
2 months ago
I need to talk to a person so bring back the phone lines as avon are making so many mistakes now
A
Anonymous
2 months ago
It's a nightmare. Sometimes you need an urgent reply which dosen't hapen on Watts App or email. Also, can we not go back to the Indian call centre because I couldn't understand them and they couldn't understand me, so ended up not getting problems resolved
M
Melanie Bates
2 months ago
We need access to an actual person when the issues arise which lets face it is frequent. We need to actually speak to someone who can advise us correctly & resolve our issues
S
Sharon Turton
2 months ago
Even a live chat option would be an improvement on what we have now!
L
Lavinia Buckley
2 months ago
Need to have phone line to speak to a person
Not computer
Thankyou
M
Michelle Gowlett
2 months ago
Featured
WhatsApp takes days to resolve the simplest query - gaps of at least 8 hours between replies. For a simple reorder of lost parcel. The hilarious thing is I got the problem resolved by Evri quicker and we all know how bad Evri are! Under the old phone system my query would’ve been resolved within half an hour max.
J
Julie Moore
2 months ago
Desperate to have someone to talk to and resolve problems quickly.
J
Jacqueline Toth
2 months ago
Give back Avon's phone lines!
A
Anonymous
2 months ago
Phone lines are essential for businesses
W
Wendy Clews
2 months ago
We need it for support
L
Lee Whitwell
2 months ago
Too many issues wuth delivers from Evri. Not getting responses from. WHATSAPP for weeks, then dont get resolved.
A
Alison McLennan-Parish
2 months ago
Please bring back customer service to the reps... Some reps don't have a smart phone.
A
Anonymous
2 months ago
We really need the Avon Customer Service phone lines back. What’s up is not working is to slow.
N
Nicola Patchett
2 months ago
I also know too many reps leaving as they needed the phone lines due to being non digital or partially sighted
Bring back telephone lines to Avon uk.
Yes we need actual people, bot chat is ok but it's the personal touch that means more, plus it's taking jobs of people too. Avon has changed so much and not alot of it is good change.
Please bring back the phone lines
We need issues attending to immediately sometimes, WhatsApp is only good for non urgent enquiries
I need to talk to a person so bring back the phone lines as avon are making so many mistakes now
It's a nightmare. Sometimes you need an urgent reply which dosen't hapen on Watts App or email. Also, can we not go back to the Indian call centre because I couldn't understand them and they couldn't understand me, so ended up not getting problems resolved
We need access to an actual person when the issues arise which lets face it is frequent. We need to actually speak to someone who can advise us correctly & resolve our issues
Even a live chat option would be an improvement on what we have now!
Need to have phone line to speak to a person Not computer Thankyou
WhatsApp takes days to resolve the simplest query - gaps of at least 8 hours between replies. For a simple reorder of lost parcel. The hilarious thing is I got the problem resolved by Evri quicker and we all know how bad Evri are! Under the old phone system my query would’ve been resolved within half an hour max.
Desperate to have someone to talk to and resolve problems quickly.
Give back Avon's phone lines!
Phone lines are essential for businesses
We need it for support
Too many issues wuth delivers from Evri. Not getting responses from. WHATSAPP for weeks, then dont get resolved.
Please bring back customer service to the reps... Some reps don't have a smart phone.
We really need the Avon Customer Service phone lines back. What’s up is not working is to slow.
I also know too many reps leaving as they needed the phone lines due to being non digital or partially sighted
Phone lines are a must
Need to be able to speak to someone