we actually pulled it off and the town is officially stepping in to hold suddenlink accountable. thanks to everyone who signed and stuck with this because we really forced their hand. im going to keep an eye on things to make sure the town follows through with the next steps.
September 17, 2018
Final supporters
Prosper customers of Suddenlink are requesting formal intervention of Town officials to assist in upholding standards of service not currently being provided by Suddenlink. Those signing this petition have experienced unacceptable outage disruption, a lack of customer support and poor response to issues reported. We ask the Town of Prosper to intervene on behalf of its residents and examine options regarding breach of contract and discontinuing franchise rights granted to Suddenlink.
Updates
Reached 100 supporters
September 1, 2018
90 Comments
This is the absolute worse internet provider I have ever dealt with and I have had to literally use vacation time for work due to not being able to work from home from outages.
I've been able to stay calm about the poor service, but last Friday when Suddenlink went down that was breaking point. I emailed their entire C-suite and got a quick response. Two days passed and I received a call that the field tech replace a 'node'. Not sure what this means, but that was their reasoning. Three days later (today) it went down again.
We periodically go without service, both cable and internet, last time was about 2 weeks ago, service was out for about 36 hours, only got credit for $8.61 and pay $175 per month. Goes up too often especially with the outages
We have Suddenlink for the 4 months we have lived in the area and have had the poorest connectivity. They tell us we have the 1 gig but when tested we only actually get 430mg. Every time we call about how slow things are, they accept no responsibility, If we had more choices here, i would definitely switch providers.
We have tried Sudden Link and wind up having to go to one of the dish companies. The old overhead cables Sudden Link is using are junk. Ours actually is fed down through a mountain cedar tree and is constantly being chewed up by fire ants. The Technicians have quit trying to repair the cable and have draped the cable on the outside of the tree.
We need city to help intervene because constant outages and the last two weeks almost every single day for most of work day.
Internet down for days. Have to work from home.
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we actually pulled it off and the town is officially stepping in to hold suddenlink accountable. thanks to everyone who signed and stuck with this because we really forced their hand. im going to keep an eye on things to make sure the town follows through with the next steps.
September 17, 2018
Final supporters
Prosper customers of Suddenlink are requesting formal intervention of Town officials to assist in upholding standards of service not currently being provided by Suddenlink. Those signing this petition have experienced unacceptable outage disruption, a lack of customer support and poor response to issues reported. We ask the Town of Prosper to intervene on behalf of its residents and examine options regarding breach of contract and discontinuing franchise rights granted to Suddenlink.
Updates
Reached 100 supporters
September 1, 2018
90 Comments
Their customer service is horrible and their internet speed is never what we are paying for. Prosper needs to get this under control and change carriers. This is not a draw for people thinking of moving to Prosper.
This is the absolute worse internet provider I have ever dealt with and I have had to literally use vacation time for work due to not being able to work from home from outages.
I've been able to stay calm about the poor service, but last Friday when Suddenlink went down that was breaking point. I emailed their entire C-suite and got a quick response. Two days passed and I received a call that the field tech replace a 'node'. Not sure what this means, but that was their reasoning. Three days later (today) it went down again.
We periodically go without service, both cable and internet, last time was about 2 weeks ago, service was out for about 36 hours, only got credit for $8.61 and pay $175 per month. Goes up too often especially with the outages
We have Suddenlink for the 4 months we have lived in the area and have had the poorest connectivity. They tell us we have the 1 gig but when tested we only actually get 430mg. Every time we call about how slow things are, they accept no responsibility, If we had more choices here, i would definitely switch providers.
We have tried Sudden Link and wind up having to go to one of the dish companies. The old overhead cables Sudden Link is using are junk. Ours actually is fed down through a mountain cedar tree and is constantly being chewed up by fire ants. The Technicians have quit trying to repair the cable and have draped the cable on the outside of the tree.
We need city to help intervene because constant outages and the last two weeks almost every single day for most of work day.
Internet down for days. Have to work from home.
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Their customer service is horrible and their internet speed is never what we are paying for. Prosper needs to get this under control and change carriers. This is not a draw for people thinking of moving to Prosper.