PLDT Re Assessment of Fees not Rebate

Poor poor service,lying operators

Customer service is so poor wala cla alam iba iba ng snasabi na dedelay ung pag fix ng issue

pldt is sucks. When you have problem and you contact to 171. Talk to customer service. They will told you go their office. When you go to office. Office ask go. To other office. I hate PLDT its sucks. Hope they change. How they ask the payment those no internet will b refund... so hope we have better internet here in philipines. So goodbye PLDT

poor service from PLDT slow connection they promised 10mbps but speed test show its not reaching even 8mbps

My internet connectivity is so bad that now we cannot even read online articles. Too slow, and even with several follow-ups and complain no action is DONE.

7 years ago Featured

We have been complaining about our bill for the past 3 months now and we have been getting different responses every time. I have requested for a downgrade of service because our Telpad plan is already out of contract and they are giving us less than 3 mbps a month but still our bill stays at the amount for 8mbps. This is terrible.

Very slow internet for almost a month! I’m paying 2686.75 for nothing

8 years ago Featured

Pldt always close my report ticket without proper resolution. When I request for rebates, I am always surprise to find out that I can only have rebate (pending approval) for lesser number of days than I expect.

No net at all many days and still get monthly bills. No adjusment, and PLDT refusal to cancel via customer service.

Pldt fraudters

no service!!!!!!!!!!!!!!!!!!!!!!!!

Poor service of Pldt from customer service down to technician almost all of them. Calling Pldt hotline will take you more than 30 mins of waiting. So what could we expect solving poor internet connection will give us almost a month. Then a week of back to normal connection here again intermittent again.. Feed up with your services Pldt. Calling the attention of NTC regarding this giant company. Do we have no consumer protection?

Can you please be "FAIR" to all your customers?? We pay our bills every month tapos di niyo iproprovide yung internet na nabayaran?? Tsssssk

This company is a bogus

Signing this petition to show my support while waiting for a feedback from our recent DTI complaint against this garapal na PLDT!

I applied for their new Home Fibr 20Mbps for 1899 (currently subscribed to Plan 3000 9Mbps) They're giving me the run around. I mean, I already have the account, I was able to upgrade from 8mbps before to 9mbps withough any hitches, but now I want to take advantage of their new plan, and it's taking forever! I'm not asking for a rebate or for them to give my money back, I just want to upgrade the speed. Even if they don't change the amount that I'm paying for.

PLDT IS CHARGING ME FOR TELPAD SUBSCRIPTION FOR MORE THAN A YEAR WITHOUT MY KNOWLEDGE AS I HAVE SURRENDERED THE UNIT AS IT WAS FOUND DEFECTIVE AND AFTER KNOWING THAT THE UNIT THEY ARE DELIVERING TO ME IS A DEFECTIVE SECOND HAND UNIT THAT THEIR MESSENGER HAS GOTTEN FROM A CANCELLING PLDT CLIENT. I CALLED UP 171 SEVERAL TIMES AND THEY ASSURED ME THAT ADJUSTMENTS IN MY BILLING WIL BE MADE BUT NOT DONE. NOW, THEY ARE STILL CHARGING ME FOR SAID SUBSCRIPTION AND WAS GIVEN A RUN AROUND TACTICS OF FOLLOWING UP WITH THEIR BUSINESS CENTER. NOW THEY ARE INSISTING THAT I GET THE UNIT DUE TO THE LAPSE OF THE 7 DAY RETURN WARRANTY WHICH WAS NOT DIVULGED TO ME WHEN THEY MADE THEIR SALES PITCH FOR THE TELPAD. PLDT 171 AND ITS SERVICES SUCKS. THEY DON'T EVEN GIVE ME REBATES FOR INTERNET DOWNTIME AND THEIR DISCONNECTION OF MY INTERNET SERVICES DUE TO THEIR UNFAIR BUSINESS PRACTICES

PAYING FOR THE SERVICES THAT WE'RE NOT ABLE TO AVAIL

Napakagarapal ang service provider na ito na si PLDT. A year ago nagpa kabit po kami na 2mbps dsl type connection sa kanila ito po yung with telephone. Ang monthly na binayaran namin ay 1,299 pesos. Sa simula maganda ang kanilang serbisyo aabot sa 1.5mpbs ang kanilang speed. Pero nung tumagal siguro mga 5 months from date of installation ay duun na nagsimula ang kalbaryo namin ang 1.5mbps ay naging 1.2mpbs nlang hanggang hindi na umaabot na 1mbps ang speed. Mamaya maya na rin kami tumatawag sa kanilang hotline. Sa pagtawag palang sa kanilang holtine ay hindi convenient kasi parati sinasabi bsy pa daw yung taong aattend sa aking tawag hanggang sa voice machine nlang ang nag mamando sa basic troubleshooting na wlang silbi! Lumala ang problema hanggang sa palagi nlang putul putul ang connection.. ping ako ng ping parati timeout hanggang sa may pumunta na pldt technician at pinalitan ang modem from prolink to baudtech - hindi ko lang muna ilagay kung kelan kasi hindi alam ng pldt main office na napalitan na pala yung modem ko (dito palang maintidinhan mo na negligent isp si pldt) kasi sabi ng hotline nila perfect daw yung system nila. Nung napalitan na ang modem ayun medyo okay ang connection dahil 1.4mpbs ang speed pero nung nasimula nitong january ngayong taon lang.. bumalik na naman ang problema. Ang masaklap ng tumatawag kami sa 171, 172, 173 ay puro nlang voice machine ang umaasikaso sa amin at nag mamando paano gawin ang basic troubleshooting techniques. simula january nitong taon kalbaryo ang connection. Muntik na madilikado yung trabahu ko kasi online homebase yung trabahu ko at magastos pa kasi nagpapaload nlang ako minsan sa prepaid sim para makapag paunli net kasi napahirap magpunta sa kanilang opisina tapos yung parin ang problema. Mahirap puntahan ang opisina ni PLDT sa davao dahil malayo at hanggang 5pm lang sila. Wala silang opisina weekends yung trabahu namin 6pm matapos. hindi sila convenient. Hindi sila committed na tulungan at pangalagaan yung sub

Putang Ina mo PLDT!