PLDT sucks! We have been paying for the internet plan we got from them since November 2015 yet one week after the connection, we do not have internet already. We paid them earlier this year and then they are asking us to pay again. We went to their office, signed a paper that they would then stop billing us after paying the previous bills which unfortunately we are unable to use yet they are still charging us. One rep called me and swears on me. Is this what you call a good customer service?
M
mary ann manuel
10 years ago
Dear PLDT, It is with great sorrow that I write to you today regarding my Home-DSL Internet service. While I subscribes your Internet Service just last March 15, 2016. I have experienced low speed internet and worse NO Internet Connection at all. I only experienced to have the connection for less than a week since I subscribe last March 15, 2016 until now. The problem began from day 2 after installing the plan I had subscribes. And I believe that because of that I have not received the service I am paying for- PLDTHomeDSL -1299php/monthly. I established that the problem was not my computer or the wireless connection, and then contacted you about the service interruption and NO connection at all. Three times You claimed you would send a repairman right away. No repairman was sent. The problem continued throughout April until now. Mostly my Internet would cease working for hours and worse continously no internet at all sometimes it will restart spontaneously once I reported to 171 and yet the following day would still face the same problem. I almost call and report to your hotline everyday. The days I am not calling, are the days that I need and have to go to my sisters house or Internet Cafe just to have my ONLINE review( which is a PAID Review, reason why connection is very important on my side, as well as communicating with my OFW family). I checked the possibility at every occurrence by plugging my computer directly into the modem instead of using wireless. I also tried using the Internet from different computers, to no avail. I have established to my satisfaction that the problem is beyond my control, and that you are not providing the service I am paying for. One of your technician name - Sherwin Pantig who once checked the problem and advised for FIBR Migration due to DSL problem here in our area that was last March 24, 2016 and then He informed me that he will make a report about it and only t
O
Omair
10 years ago
What kind of connection do you have ehh..
B
Benjamin Cariño
10 years ago
PLDT is so intense in reminding subscribers of their monetary obligations with the company. But PLDT does not comply with the services they committed to their customers.
PLDT uses all sources of communications just to remind customers of their bills. It OK if they send their billing statements, remind you through text messages and emails. But now created a pop-up as a reminder. The pop-up would just appear in the middle of your work and there is no way to x-it-out so you can continue whatever important thing you're doing. You have to refresh the page for it to disappear, but most of the time it doesn't. This is insulting and a hassle to customers.
You subscribed a certain speed but they will only give you 60% of it. And, will charge you for the complete subscription you signed up for.
G
gennfel
10 years ago
worst ISP, worst customer service represententatives.incompetent supervisors. it only shows how they lack proper training.
H
Hideki Kanezuka
10 years ago
Worst customer service, mis information by agents, mis commitment by supervisor, failure to escalate by agents, worst provider ever that doesn't care about their consumer. All they care about is earning money.
K
kimy leon
11 years ago
I got overcharged with a landline to cellphone call 3 hours worth 2k plus pesos. They only can justify whatever reflected on their system but i demanded more technical reasons how it came to be
N
Noelito Olalia
11 years ago
the worst net provider!
N
Noelito Olalia
11 years ago
the worst net provider! oo
N
Noelito Olalia
11 years ago
the worst net provider a
G
Gavril Ochoa
11 years ago
PLDT customer service sucks. We applied for telpad plan last 2014. Its now mid 2015 and the wifi modem is not yet delivered. I've done a thousand follow ups during the past year and still NOTHING! To top it all off, their internet service is slow. For 2.5mbps plan, I only get .34mbps and the internet fluctuates then and there.
M
May Cheryl Bravo Diaz
11 years ago
We are paying P3670/month for a supposedly 5mbps Broadband and landline bundle. Frm the time it was installed, we had very static line that we could hardly understand the other end. Our internet is always down and when it does come back up it crashes again after a few minutes. Customer service is useless. PLDT promises to come and check but they never do.
PLDT sucks.
PLDT sucks! We have been paying for the internet plan we got from them since November 2015 yet one week after the connection, we do not have internet already. We paid them earlier this year and then they are asking us to pay again. We went to their office, signed a paper that they would then stop billing us after paying the previous bills which unfortunately we are unable to use yet they are still charging us. One rep called me and swears on me. Is this what you call a good customer service?
Dear PLDT, It is with great sorrow that I write to you today regarding my Home-DSL Internet service. While I subscribes your Internet Service just last March 15, 2016. I have experienced low speed internet and worse NO Internet Connection at all. I only experienced to have the connection for less than a week since I subscribe last March 15, 2016 until now. The problem began from day 2 after installing the plan I had subscribes. And I believe that because of that I have not received the service I am paying for- PLDTHomeDSL -1299php/monthly. I established that the problem was not my computer or the wireless connection, and then contacted you about the service interruption and NO connection at all. Three times You claimed you would send a repairman right away. No repairman was sent. The problem continued throughout April until now. Mostly my Internet would cease working for hours and worse continously no internet at all sometimes it will restart spontaneously once I reported to 171 and yet the following day would still face the same problem. I almost call and report to your hotline everyday. The days I am not calling, are the days that I need and have to go to my sisters house or Internet Cafe just to have my ONLINE review( which is a PAID Review, reason why connection is very important on my side, as well as communicating with my OFW family). I checked the possibility at every occurrence by plugging my computer directly into the modem instead of using wireless. I also tried using the Internet from different computers, to no avail. I have established to my satisfaction that the problem is beyond my control, and that you are not providing the service I am paying for. One of your technician name - Sherwin Pantig who once checked the problem and advised for FIBR Migration due to DSL problem here in our area that was last March 24, 2016 and then He informed me that he will make a report about it and only t
What kind of connection do you have ehh..
PLDT is so intense in reminding subscribers of their monetary obligations with the company. But PLDT does not comply with the services they committed to their customers. PLDT uses all sources of communications just to remind customers of their bills. It OK if they send their billing statements, remind you through text messages and emails. But now created a pop-up as a reminder. The pop-up would just appear in the middle of your work and there is no way to x-it-out so you can continue whatever important thing you're doing. You have to refresh the page for it to disappear, but most of the time it doesn't. This is insulting and a hassle to customers. You subscribed a certain speed but they will only give you 60% of it. And, will charge you for the complete subscription you signed up for.
worst ISP, worst customer service represententatives.incompetent supervisors. it only shows how they lack proper training.
Worst customer service, mis information by agents, mis commitment by supervisor, failure to escalate by agents, worst provider ever that doesn't care about their consumer. All they care about is earning money.
I got overcharged with a landline to cellphone call 3 hours worth 2k plus pesos. They only can justify whatever reflected on their system but i demanded more technical reasons how it came to be
the worst net provider!
the worst net provider! oo
the worst net provider a
PLDT customer service sucks. We applied for telpad plan last 2014. Its now mid 2015 and the wifi modem is not yet delivered. I've done a thousand follow ups during the past year and still NOTHING! To top it all off, their internet service is slow. For 2.5mbps plan, I only get .34mbps and the internet fluctuates then and there.
We are paying P3670/month for a supposedly 5mbps Broadband and landline bundle. Frm the time it was installed, we had very static line that we could hardly understand the other end. Our internet is always down and when it does come back up it crashes again after a few minutes. Customer service is useless. PLDT promises to come and check but they never do.