People Against Hughesnet Unite

First month was acceptable and it went downhill from there and now I’m stuck in a 2-year contract. I called this week to let them know that I can’t even stream a one-hour church service - it’s so broken up and choppy that I give up after about 10 minutes. My complaint was paying $60 a month with no service - no value for my money. The “customer service” rep responded with silence each time I asked why I’m getting minimal value for the cost. I then completed a survey requesting someone to contact me. No response. I’m stuck! I hate their “service” (rather lack thereof).

Just got internet and it is horrible

Experiencing same problems as everyone else. No contract ever received, 8 days into month and data limit up, there are 2 of us in house (retired), were told there were no data limits before signing, slow as crap internet, being charged 15.00 additional a month for router which we were not informed of prior to signing. Customer service is scripted. Told it would cost 400.00 to cancel service. Horrible horrible company. Bait and switch tactics.

Horrible internet

never received the contract either by snail mail or email. promised slightly degraded performance over 20 Gb data. was told Netflix would work regardless, can't even connect to Netflix now, constant buffering previously, my computer suddenly used 30 Gb data in a 30 day period, meantime the computer slowed to a crawl. complained to tech support several times but the same thing would happen. cancelled and was told I will be billed $255 fee - reduced by $100 from $355. would recommend Viasat to anyone now. snappy and way less clutter and my laptop is now performing normally.

Yesterday at exactly 12.00 I called Hughes net my internet the lady told me that my bill was a 193.00 I told her that I only had a 100.00 she said ok I will translate your internet she said it would bo non by this morning it was not on so I called again .now I have already talk to three people including a supervisor oh Ms g your internet wiil be on tomorrow.this morning they tell when I asked for my money back they tell me that that won't be given back something should be done abouth these dishonest fuc_____ks

I want my money back!

Terrible service from HughesNet! They say we have “fast speeds” but I do a speed check and it’s maybe at a 1, but mostly at 0. They tell me items that are not even plugged in are using data, especially when one item was no longer in the house. Can’t wait to get rid of this crappy service!

I have the biggest package with 50. It said on my first day I used 47.6 of my data!! Amazing considering no one is home till after 7am till 3pm.

This company SUCKS

I’ve never truly had high speed wifi. It never loads ANY THING it’s always slow and doesn’t work for most of the day. I’m paying such a high price for WiFi when I end up using my hotspot

Hughes Net is the worst internet company ever they are scamming customers out of their hard earned money for services they can not deliver on then constantly making excuses as why your internet isnt working how can they get away with ripping people off this ? Something really needs to be done and this company needs to be investigated.

I’ve had hughesnet for about 15 months and from day one, I had issues. I complained to them almost twice a month. Slow, freezing service. They asked me how much I will stream, they sold the package that they said would fit...and it didn’t. I wanted out but they said I would have to pay $400 to get out. I feel like a hostage. HughesNet is the worse company I have ever dealt with. They are totally dishonest and sometime should be done about them

I was lied to about everything main reason I had it installed was for WiFi calling then after the install and it wouldn’t work they told me it wasn’t supposed to but they said if I canceled it would be a $400 charge

Hughes refuses to refund a 125 which they owe us we sent equipment back they took money said they would refund but we gotta wait a month our bill has always been paid on time even though internet never works

Tried to increase our speed and worked with tech staff many times. No go, crap service. Did not live up to their claims. I’m in collections now.

Horrible service. I can't understand what they say half the time. They hung up the phone on me a few times. I did talk to a manager one time and he told me that my modem was bad and they would send me another one. They never did. They said they sent a fix online. Just poor service over all. Very slow internet.

I am new to Hughes Net, have only had ot about 5 months and the service is horrible it always freezes and has intermittent signal strength, when I call and complain, I am told signal is good and I am getting the speed I am supposed to. Bull crap, the amount i have to pay for crappy service is rediciculous!

I have been scammed by this company out of hundreds

Horrible internet! Company is full of lies! We had great service,wonderful speeds, and didn't ever run out of data during the first 30 days. But as soon as those 30 days were up they started claiming we used our data in 1 day! It isn't even possible for 1 person to use 20 GB in one day if you look at the # of hours of each service type (ex: streaming tv, music, or browsing the web) that they claim you should get out of the 20GB. To top that off they claimed we used 15GB on a day our power was out. We didn't have electricity for 3 days. The first 3 days of our monthly renewal for data. The data usage was on the days our power was. So we literally got 0 usage out of our internet and they claimed it was all used up. Their solution when I called? "Well I can give you 5GB free of charge but that's all I can do." It wasn't free of charge at all. I paid for 20 and only recieved 5. And those 5 were gone the next day. They also claimed we used data during the week our satilite line was completely severed in half (due to construction). It was down for a week before they could fix it but somehow we still used it? They lie constantly. I'll never get Hughes net again more will any of my family members. They have all been warned.