This company is a joke. Service is nonexistent and customer service WOW. let's face it they know nothing of customer service. I paid a fortune to get out of this worthless service!
A
Anonymous
6 years ago
My service never worked. When I called they would say it worked on their end. They wouldn’t let me cancel, even when I moved and didn’t have a place for it. They refused to send me the box for the equipment and pressured me into installing service even though Their service never worked. At one time they even increased my monthly fees.
R
Ronald Wright
6 years ago
We paid our first bill on Jan 1 and by the next day almost half of our data was gone. By the next day it was down to 37% and nothing was even hooked to the modem! They are liars and crooks and need to be stopped.
W
Wesley Graham
6 years ago
I don't recall signing either really or virtually for 24 months of that smoke-signal service that cost from $95 to $125 for monthly non-service. Since I terminated a day after the end of the 4th month, they had the balls to keep the $125 they stole for the following month...all of it! Then their gonads swelled and they claim I breached my non-existent contract early, claiming $555 for "early termination". What a felonious bunch of thieves that remain in "business" only by raping their victims with tin can technology and "fining" us for early termination!!
F
Frank Duggar
6 years ago
First Mont was great, after that it went down hill. The day they take payment out it is good but rest of the month it is terrible. Can't watch a movie or get internet to connect.
H
Helen Smitch
6 years ago
I had then sixonrh then they raise my price plus plan saying I did it online I call got pack to the plan I started with but they did tell me my plan would be extended to 2021 and my phone as will . Phone garbled call several time they call back in a coue if day ask it sound ok as long as there on the call soon as the next call it garbled. So I disconnect it from the modem they won't disconnect service unless I pay early discount fee can't even disconnect internet for same reason I stick with slow service and no home phone just my cell phone. Live on social security and they got me good.
M
MARY
6 years ago
When signing up, they promise all sorts of things. “You can run up to 8 devices at once with no issues. As long as you don’t do heavy gaming, you will not run out”. All lies. They hang up in your face and make you wait over an hour to speak to any supervisor. They are robbing innocent, hard working people and it’s very sad. It should be illegal!
W
Wayne Simmons
6 years ago
Service constantly buffers, can’t stream anything, hard to download/upload files. Have to use a personal hotspot most of the time. I specified to The customer service rep what we would be doing, he said no problem. I’ve made several complaints about the service and ea h time they tell me to modify my TV settings or connect the router using an Ethernet cable. I’ve tried all those suggestions with no difference.
G
Gillian Coleman
6 years ago
Terribly slow internet and very expensive. worse than nothing.
J
Jay Pielemeier
6 years ago
They absolutely need to be prosecuted
D
Dave Jernigan
6 years ago
Worst internet. We can't get any other Internet and have very little cell phone service where we live. It was our only option. We were told it was better then centurylink. I keep doing test, 3 days have download about 24 mbps, then we drop to 0.19 the rest of the month.
T
Teresa Taylor
6 years ago
Signing up with Hughesnet is one of the worst decisions I have ever made. They said I would get "high" speeds of 25 mb, not fast for what I was getting before I moved, but fast enough to stream, download and upload. However, they don't deliver those speeds ever. It is more like kbs and 1 to 3 mb. Of course, if you call them, they run speed tests, but it is their speed test. We have not been able to stream anything since we signed up. All they do it buffer. And the data caps would preclude that anyway. I was told that the biggest package would run everything and we would never run out. Well, not the case at all. We have to keep our phones off wi-fi, we can't use our Alexas. I can't use my IPad either. I depend on my phone's 4G capability to do anything. I also had to get a hot spot unit from our cell phone company to run my printer and computer. Meanwhile, Hughesnet continues to run ads touting their great service and high speeds while walking around kids using their computers and watching videos on their tablets. My children are grown thank goodness. We could never have raised them in the internet age if we had not raised them where we had really great internet. I want to cancel but they will charge a termination fee. They don't provide what they promise. That is breach of contract to me.
B
Brenda Cozbey
6 years ago
Very slow internet.....out more than it works......when you call, good luck finding someone you can understand..can't understand why DISH is mixed up with these people....
J
Janelle Honn
6 years ago
When a service CLEARLY DOES NOT WORK, you should not be charged a penalty to break a contract.
J
Jeff Page
6 years ago
We have been lied to over and over. We did not receive the service we were promised. Actually had a HughesNet tech guy at our house, and he told me I would be better off cancelling my contract (due to crap service) and go with Viasat. My wife has spent hours on the phone with their very rude, unprofessional, untruthful customer service more times than I care to remember. I am all in on a petition to file a Civil Suit.
E
Ezequiel F
6 years ago
We need to stop this company from lying and stealing from its customers. They need to be shut down and investigated!
K
Katee Cargill
6 years ago
This is a horrible company ran by liars and thrives! They need to be stopped so they can see over anymore inoccent people!
J
Janette Kimbrough
6 years ago
Slow speeds, the line about the amount of data usage. Poor customer service. They withdraw funds from bank accounts without authorization. They need to provide the service they state your getting in the contract.
R
Rhona Cronquist
6 years ago
They lied about their service. They told me that 10mb would be more than enough for video streaming and Fort Ute Xbox Live Streaming. It was to slow for fort nite. Ran out of data 5 days before the end of month. Now service only lasts 2 days.
M
Manuel DeSilva
6 years ago
Featured
HughesNet is false advertising! They advertise “high speed,” but my service is similar to dial up and don’t get me started about how we lose connectivity when it rains or snows! They never mention any of that when they advertise their service!
This company is a joke. Service is nonexistent and customer service WOW. let's face it they know nothing of customer service. I paid a fortune to get out of this worthless service!
My service never worked. When I called they would say it worked on their end. They wouldn’t let me cancel, even when I moved and didn’t have a place for it. They refused to send me the box for the equipment and pressured me into installing service even though Their service never worked. At one time they even increased my monthly fees.
We paid our first bill on Jan 1 and by the next day almost half of our data was gone. By the next day it was down to 37% and nothing was even hooked to the modem! They are liars and crooks and need to be stopped.
I don't recall signing either really or virtually for 24 months of that smoke-signal service that cost from $95 to $125 for monthly non-service. Since I terminated a day after the end of the 4th month, they had the balls to keep the $125 they stole for the following month...all of it! Then their gonads swelled and they claim I breached my non-existent contract early, claiming $555 for "early termination". What a felonious bunch of thieves that remain in "business" only by raping their victims with tin can technology and "fining" us for early termination!!
First Mont was great, after that it went down hill. The day they take payment out it is good but rest of the month it is terrible. Can't watch a movie or get internet to connect.
I had then sixonrh then they raise my price plus plan saying I did it online I call got pack to the plan I started with but they did tell me my plan would be extended to 2021 and my phone as will . Phone garbled call several time they call back in a coue if day ask it sound ok as long as there on the call soon as the next call it garbled. So I disconnect it from the modem they won't disconnect service unless I pay early discount fee can't even disconnect internet for same reason I stick with slow service and no home phone just my cell phone. Live on social security and they got me good.
When signing up, they promise all sorts of things. “You can run up to 8 devices at once with no issues. As long as you don’t do heavy gaming, you will not run out”. All lies. They hang up in your face and make you wait over an hour to speak to any supervisor. They are robbing innocent, hard working people and it’s very sad. It should be illegal!
Service constantly buffers, can’t stream anything, hard to download/upload files. Have to use a personal hotspot most of the time. I specified to The customer service rep what we would be doing, he said no problem. I’ve made several complaints about the service and ea h time they tell me to modify my TV settings or connect the router using an Ethernet cable. I’ve tried all those suggestions with no difference.
Terribly slow internet and very expensive. worse than nothing.
They absolutely need to be prosecuted
Worst internet. We can't get any other Internet and have very little cell phone service where we live. It was our only option. We were told it was better then centurylink. I keep doing test, 3 days have download about 24 mbps, then we drop to 0.19 the rest of the month.
Signing up with Hughesnet is one of the worst decisions I have ever made. They said I would get "high" speeds of 25 mb, not fast for what I was getting before I moved, but fast enough to stream, download and upload. However, they don't deliver those speeds ever. It is more like kbs and 1 to 3 mb. Of course, if you call them, they run speed tests, but it is their speed test. We have not been able to stream anything since we signed up. All they do it buffer. And the data caps would preclude that anyway. I was told that the biggest package would run everything and we would never run out. Well, not the case at all. We have to keep our phones off wi-fi, we can't use our Alexas. I can't use my IPad either. I depend on my phone's 4G capability to do anything. I also had to get a hot spot unit from our cell phone company to run my printer and computer. Meanwhile, Hughesnet continues to run ads touting their great service and high speeds while walking around kids using their computers and watching videos on their tablets. My children are grown thank goodness. We could never have raised them in the internet age if we had not raised them where we had really great internet. I want to cancel but they will charge a termination fee. They don't provide what they promise. That is breach of contract to me.
Very slow internet.....out more than it works......when you call, good luck finding someone you can understand..can't understand why DISH is mixed up with these people....
When a service CLEARLY DOES NOT WORK, you should not be charged a penalty to break a contract.
We have been lied to over and over. We did not receive the service we were promised. Actually had a HughesNet tech guy at our house, and he told me I would be better off cancelling my contract (due to crap service) and go with Viasat. My wife has spent hours on the phone with their very rude, unprofessional, untruthful customer service more times than I care to remember. I am all in on a petition to file a Civil Suit.
We need to stop this company from lying and stealing from its customers. They need to be shut down and investigated!
This is a horrible company ran by liars and thrives! They need to be stopped so they can see over anymore inoccent people!
Slow speeds, the line about the amount of data usage. Poor customer service. They withdraw funds from bank accounts without authorization. They need to provide the service they state your getting in the contract.
They lied about their service. They told me that 10mb would be more than enough for video streaming and Fort Ute Xbox Live Streaming. It was to slow for fort nite. Ran out of data 5 days before the end of month. Now service only lasts 2 days.
HughesNet is false advertising! They advertise “high speed,” but my service is similar to dial up and don’t get me started about how we lose connectivity when it rains or snows! They never mention any of that when they advertise their service!