We moved here & only have satellite. HN promised 25 MBPS, and I need my internet so decided to go with them. We are lucky if we get 1, that's ONE MBPS daily! To top it off, I go on THEIR forums for HELP and they ATTACK me basically telling me I am wrong. NO....we get ONE and this gives me such STRESS due to waiting, waiting, waiting for pages to LOAD. I maintain my hardware, it's not that...for a bit I gave them the benefit of the doubt. BUT it IS their SLOWER than MOLASSES SERVICE...shame on them for charging so much and ripping off customers...yet you may say, go elsewhere...as THEY told me to do. Only one other choice is available here in the country. I am in a contract and would have to lose tons of money, AND who know what that other company would be like. I am not losing money and taking a gamble now. BUT HN NEEDS to DELIVER WHAT I AM PAYING THEM TO DO....SHAME ON THEM!
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Gordon Reis
6 years ago
Absolutely the worst company I’ve ever dealt with. Constant buffering. Tried watching CBS All Access and the shows wont even load. Called CBS and they told me that there’s no way it will work with the speed so low. This is ridiculous!
C
Cynthia Dakin
6 years ago
Cannot stream anything on our TV. Stops and starts constantly on computer or phone! Very disappointing!
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Gail F Yasson
6 years ago
Just started second month! Horrible! We paid more for our previous service, but got more!! How can we get out of this? Husband changed it when I the flu!!
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Chelsea
6 years ago
I have no words just want them banned completely from being able to crook people
D
Dwight Hedden
6 years ago
I have had service for less than two years , never have any data ! I have had my box disconnected for two months and I still somehow run out of data within two days ! Worst customer service ever! Called them just today and told them that I have not used their service because my box was unhooked , no kidding customer service told me I have no proof !
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Rena Crowningshield
6 years ago
I tried Hughes Net for 3 months. I was not able to check email on my computer or upload the necessary security installs. I could check email on my phone, but could not talk to friends overseas using what’s app or Viber. I could NOT stream anything, no Netflix, no amazon prime video, and no YouTube. I do not game, but was told by the rep that would be able to game. I contacted Hughes Net after the first week, and again on several occasions, but saw no improvement. The service I was sold and the service I received was not even close. The customer service representatives were of no help and I ultimately cancelled the contract.
The real issue was that I had reached a call center for Century Link and was told I was not in an area where Century Link was taking on new customers. The call center rep was not a native English speaker. He said my only option was Hughes Net. I later learned this was a lie.
I feel the integrity of Hughes Net is questionable and the representatives are receiving money to sell a service that is clearly not to standard. They falsified information in order to gain customers and then continued to charge for services not rendered. It would appear this is a racket and criminal fraud.
L
Lawrence Ott
6 years ago
This company deserves to be investigated. The service is NOTHING like they claim to provide.
J
Jalayne Lindberg
6 years ago
I use to have their internet but I drop them.
J
James and Marie
6 years ago
Only had this crap for 3 weeks and have not had one day that we could watch anything on TV.
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Buffy Kramer
6 years ago
Worse company ever. Been with Hughesnet for a little over a year and stuck with a two year contract. Unfortunately this is the only internet company available to us at the time. I upload a lot of photos, since photography is my passion. After uploading 3 or 4 photos I am severely downgraded, and molasses flows better than thier service. Will never reccomend hugesnet to anyone, and as soon as my contract is up I will be finding another company.
C
Charley Dahlonega
6 years ago
I have not yet been told there is a cancellation period. Got this mess on 1/18/2020 and have had to call 3 times because internet was not available.
A
Amy Pearson
6 years ago
Since January 5th I have made over 50 phone calls and given over 60 hours of my to time to CS, senior engineering investigate to say nothing is wrong. I have been banned from online support, called a liar, threatened, hung up on. The list goes on, the drama continues. My daily phone call continue, yesterday I was given a pin# and the direct line to tier 4 support. Yesterday T4 gave me a 10gb token. Once again I complete disabled and disconnected wifi and devices except the phoneline which is through HN and they clearly state it does not effect data usage. I had the HN rep confirm I'm not connected. I connected my system at 2:15amEST and disconnected 8:00amEST bonus zone hours. At 8am I had 9.7gb of the token remaining. At 9pm I had 7.2gb
Once again I call T4 to make aware of my data loss. He uploaded a 15gb data token. and schedule a service call to have all of my equipment replaced, including the outside dish transmitter, for this coming Friday. At the end of the phone call I show 22.2gb data token credit.
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Carol doyle
6 years ago
Horrible service, well if you can call it service.
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Gerald Honn
6 years ago
Not receiving the services we were promised was not a valid reason to break our contract.
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Rebecca Boudreau
6 years ago
The worst internet I’ve ever seen!!!
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TAMMY L ERNST
6 years ago
Was never told there was a cancellation period. I told them very clearly we use wifi to watch tv and they told me it would ne fine. We ran out of gigs in 3 days then they said to up our plan.
A
Angelina
6 years ago
Hughes net sucks
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Robin Moura
6 years ago
HughesNet installed a gigantic dish on the back of my house. This is where other satellites have been placed. However, theirs did not stand solid during high winds. I complained and had 3 different techs come out to look at it at different times because it was never fixed. It still isn't fixed. In high winds, it rocks and makes noise that keeps me awake at night since it's right above my bedroom window. I have also called them numerous times regarding speed issues. They run "their" software and everything is fine. I run mine, and it's slow as all get out. They tell me as far as they know they are providing me with the minimum speeds in order to hold up their contract. Yet, they are not according to my actual speeds here. Neighbors have a different satellite service and have no issues with speed. So I know it isn't my location or computer as it has worked well in the past. In fact, when it was still part of Dish Network, it worked better. Every time I phone technical service they always turn it around to being and issue on my end instead of theirs. Terrible customer service!
We moved here & only have satellite. HN promised 25 MBPS, and I need my internet so decided to go with them. We are lucky if we get 1, that's ONE MBPS daily! To top it off, I go on THEIR forums for HELP and they ATTACK me basically telling me I am wrong. NO....we get ONE and this gives me such STRESS due to waiting, waiting, waiting for pages to LOAD. I maintain my hardware, it's not that...for a bit I gave them the benefit of the doubt. BUT it IS their SLOWER than MOLASSES SERVICE...shame on them for charging so much and ripping off customers...yet you may say, go elsewhere...as THEY told me to do. Only one other choice is available here in the country. I am in a contract and would have to lose tons of money, AND who know what that other company would be like. I am not losing money and taking a gamble now. BUT HN NEEDS to DELIVER WHAT I AM PAYING THEM TO DO....SHAME ON THEM!
Absolutely the worst company I’ve ever dealt with. Constant buffering. Tried watching CBS All Access and the shows wont even load. Called CBS and they told me that there’s no way it will work with the speed so low. This is ridiculous!
Cannot stream anything on our TV. Stops and starts constantly on computer or phone! Very disappointing!
Just started second month! Horrible! We paid more for our previous service, but got more!! How can we get out of this? Husband changed it when I the flu!!
I have no words just want them banned completely from being able to crook people
I have had service for less than two years , never have any data ! I have had my box disconnected for two months and I still somehow run out of data within two days ! Worst customer service ever! Called them just today and told them that I have not used their service because my box was unhooked , no kidding customer service told me I have no proof !
I tried Hughes Net for 3 months. I was not able to check email on my computer or upload the necessary security installs. I could check email on my phone, but could not talk to friends overseas using what’s app or Viber. I could NOT stream anything, no Netflix, no amazon prime video, and no YouTube. I do not game, but was told by the rep that would be able to game. I contacted Hughes Net after the first week, and again on several occasions, but saw no improvement. The service I was sold and the service I received was not even close. The customer service representatives were of no help and I ultimately cancelled the contract. The real issue was that I had reached a call center for Century Link and was told I was not in an area where Century Link was taking on new customers. The call center rep was not a native English speaker. He said my only option was Hughes Net. I later learned this was a lie. I feel the integrity of Hughes Net is questionable and the representatives are receiving money to sell a service that is clearly not to standard. They falsified information in order to gain customers and then continued to charge for services not rendered. It would appear this is a racket and criminal fraud.
This company deserves to be investigated. The service is NOTHING like they claim to provide.
I use to have their internet but I drop them.
Only had this crap for 3 weeks and have not had one day that we could watch anything on TV.
Worse company ever. Been with Hughesnet for a little over a year and stuck with a two year contract. Unfortunately this is the only internet company available to us at the time. I upload a lot of photos, since photography is my passion. After uploading 3 or 4 photos I am severely downgraded, and molasses flows better than thier service. Will never reccomend hugesnet to anyone, and as soon as my contract is up I will be finding another company.
I have not yet been told there is a cancellation period. Got this mess on 1/18/2020 and have had to call 3 times because internet was not available.
Since January 5th I have made over 50 phone calls and given over 60 hours of my to time to CS, senior engineering investigate to say nothing is wrong. I have been banned from online support, called a liar, threatened, hung up on. The list goes on, the drama continues. My daily phone call continue, yesterday I was given a pin# and the direct line to tier 4 support. Yesterday T4 gave me a 10gb token. Once again I complete disabled and disconnected wifi and devices except the phoneline which is through HN and they clearly state it does not effect data usage. I had the HN rep confirm I'm not connected. I connected my system at 2:15amEST and disconnected 8:00amEST bonus zone hours. At 8am I had 9.7gb of the token remaining. At 9pm I had 7.2gb Once again I call T4 to make aware of my data loss. He uploaded a 15gb data token. and schedule a service call to have all of my equipment replaced, including the outside dish transmitter, for this coming Friday. At the end of the phone call I show 22.2gb data token credit.
Horrible service, well if you can call it service.
Not receiving the services we were promised was not a valid reason to break our contract.
The worst internet I’ve ever seen!!!
Was never told there was a cancellation period. I told them very clearly we use wifi to watch tv and they told me it would ne fine. We ran out of gigs in 3 days then they said to up our plan.
Hughes net sucks
HughesNet installed a gigantic dish on the back of my house. This is where other satellites have been placed. However, theirs did not stand solid during high winds. I complained and had 3 different techs come out to look at it at different times because it was never fixed. It still isn't fixed. In high winds, it rocks and makes noise that keeps me awake at night since it's right above my bedroom window. I have also called them numerous times regarding speed issues. They run "their" software and everything is fine. I run mine, and it's slow as all get out. They tell me as far as they know they are providing me with the minimum speeds in order to hold up their contract. Yet, they are not according to my actual speeds here. Neighbors have a different satellite service and have no issues with speed. So I know it isn't my location or computer as it has worked well in the past. In fact, when it was still part of Dish Network, it worked better. Every time I phone technical service they always turn it around to being and issue on my end instead of theirs. Terrible customer service!
Crap