People Against Hughesnet Unite

This company has scammed elders and low income folks out of their money long enough! Hold them accountable, shut them down! Thieves are all they are.

Since getting talked into the Gen5 modem with 2 year contract. Nothing but slow internet service. Sometimes so slow can't get web sites to open. They time out.

I git Hughesnet for my mom and Dad and from Day one It did not work always said buffering could not load Etc than after 3 Days the Internet would run out it was suppose to be unlimited my parents couldn’t even get on the internet ! Call them and they would have you reboot and check signal tell me Oh it must be on your end our end looks good rude very rude I had them a year at end of contract I cancelled and sent everything back they than said I couldn’t because I signed another year there crazy I would rather go without than have them it’s the same as not having internet paying for nothing ! Shame on them !

Check my charts on months of latency over 500 when competitors are below 50. If you check speed multiple times with Speedtest you can download the data and I would chart it for free to send it to the FCC who says they hear from Hughsnet that service can vary slightly from their advertised speed

The service did not work for me to work from home. I called them and they said you should have told them your work was a VPN. I did not know what VPN was until they explained it. The manager said I should have told the sales team. I said no they should have asked me, examined what it was and then told me their service did not work well with VPN.

I have not had Hughesnet very long but have had problems since the beginning. My husband has a hard time doing his work and my two kids cannot do some of there school work tried to cancel shortly after having it and was told there was a $ 400 fee to cancel. WTH will keep trying worst worst worst company ever.

I've experienced persistently latency while streaming video. Their commercials show users watching sports on mobile devices. This would never actually work in real life, maybe unless someone is watching at 3:00 AM.

It has never worked I’ve called several times to cancel the last person o spoke to hold me thst I had to pay a can rlstion fee I told him no he said well we will Just take it from the card you provided o told him no you won’t do I discontinued the card

Horrible! All devices can be off overnight, and in the morning it will show usage of at least 2% or more. This is called throttling, and I don’t think it’s legal. Document everything. Phone calls, tech service (if that’s what you want to call it) Everything!

Even after numerous calls to HughesNet, we still do not get the service we are paying for. Called to talk to a supervisor and got told it would be a long wait that there was 30 people ahead of me waiting to talk to a supervisor, We cannot watch Netflix or anything else without constant buffering. If I listen to Pandora or YouTube our data is used up. Lousy service and even worse customer service. They have to be held responsible for the way they treat people and rip people off.

Hughesnet is terrible. They promise everything and deliver nothing

OMGosh, there is not enough room here for my personal experience with this SCAMMER TRASH lying, coning company and all of their reps paid to lie and mislead the customer, almost betting they all too have to sign a contract to work for them agreeing to scam and lie. Have never had any of the many reps that I have dealt with deny being a scammer and liar, sick a** people they are to continue representing this company because you know the complaint calls are many a day not just 1 or 2 here and there. I am beginning to believe its a family affair owned and operated. I wonder why they want the radio returned, I have never heard of another company doing this. Not surprised if its empty in there or something like that and thas why they ant it returned so it cannot be checked by a professional. I now being disabled have to get on my roof to remove it and send back to them, you can bet if there is a way to get into it that I will be. They unauthorized just last week after had just told them they wee not authorized on that date to take anything out, they got me for $395.21 so today I canceled that card with a replacement on the way because as I understand it they will continue taking as long as they have access, let them try now. I could go on and on but have typed far enough already. We all need to team together and try to sue the crap outta this dirtbag company, what does everyone feel about doing that???

I ordered Hughes Net internet service only after being specifically promised that it would provide faster service than the MiFi I had been using. After it was installed, worked at only about half the speed of my MiFi service. I had the technician immediately remove it and I called to cancel. The representative I spoke to was misogynistic, kep me on hold for an hour and 39 minutes waiting for a supervisor and, in the end, Hughes Net refused to refund all of my money.

Hughes net sucks

Definitely a scam

I saw an internet item that said they had lost some of their satellites and nothing about replacing them. They are probably trying to squeeze as much revenue out of the bandwidth they have by rationing service and not telling anyone. I spent several hours on the phone with multiple transfers to multiple technicians who finally concluded my service wasn’t working but wanted me to pay to have it fixed. More ripoff. They said they would send a pickup kit but never have.

We had Hughesnet for almost 3years. our complaint calls were many.We never got over 1 meg except for brief times after long and tireing times on the phone. We got 17meg for 1 day and it went back to less than one meg that night. They had a tech come out and readjust the dish no help.The last time he installed a bigger dish and a new radio and modem. No help. I canceled and sent back the equipment. I am 85 years old and had to climb up in the roof to remove it. I am a peace loving person but I HATE Hugesnet and all the people that work for them. They know whats going on and still act like its a singular problem.

Paying for 20 GB/mo but getting 3.45 GB/mo. The service rep said bumping up to 20 GB/mo would solve our problem. It's only become worse. This company is a liar and thief!

This service sucks ...

Every person that I talked to: the service people, the installer, tell you there's no fee and the funds will be refunded when they get your box and there is no commitment! however that is all a lie! that's just what you want to hear . and that's what they tell you. Then when they don't give you high speed internet they are in breach.we should sue them all the charges. Then you called to cancel, the service and they start haggling you and telling you they're going to charge you. and tell a seventy-year-old year old woman she must get on the roof and take it down. Then they keep charging your account over and over. if the card co. does dispute in your favor with what you prove for your case. ie. what you're saying and then they recharge. I went to a senior supervisor twice and on the third time she finally said they would they would know that it was not to come back but you never know you look over your shoulder and you think where are these people what are they going to do, because they are ruthless! please keep me posted. ty