From unexplained data lost, to slow and frozen screens and unable to understand the customer service reps I certainly didn't get anywhere near when I was paying for.
N
Nate Smith
7 years ago
Worst service, worst customer service and I too paid to get out of contract paying for a product that fell far short from delivering what was promised.
W
Wanetta Gibson
7 years ago
I was scammed from the very start. I was told they would o ly charge my credit card $10 for the initial installation and then I would receive a paper bill. They charged my card 2x for $68+ dollars and turned around and sent out a paper bill.. I hadn't noticed it until I got my billing statement. On top of that the internet NEVER worked like it was suppose to. I called several times to complain about the service. Told them to cancel my service 3x they never did, they just kept charging my c.c I finally had to cancel my c.c . Long story short they billed me over $400 for cancellation charges!
J
Joe McGee
7 years ago
HUGHESNET has been one of the worst experiences in my 62 years of dealing with any type of public service company. To advertise 25 Mb and not be able to provide even 10mb is false advertising at a minimum.
M
Marya daggett
7 years ago
Held hostage by Hughes net
K
Kevin Delida
7 years ago
Hughes took my money. Horrific Service. Promises never kept. Ripping people off.
J
Jessica Cox
7 years ago
I have been lied to and had money taken out of my account without my permission and without notice. My plan does not meet my needs as stated by the agent--I am out of data in two days.
B
Brittany Fowler
7 years ago
Had issues starting about a month after my services began and they could never resolve them. Never got the speeds they promised.
J
Jean Mulligan
7 years ago
I signed up for service, was told I could use computer, phone and tv. I have had service 30 days now. I have had trouble everyday. Was told I could have my number transferred. I was told not to disconnect my number until they called. I was called and told to disconnect the number by Hughes net. The next day the started saying because the number was off I could not have my number. Their service is no go at all. The phone connection is very bad, internet is always rebooting. The service is not good and they lie to you. You must record every call to them, they need to be investigated. I’m 72 and fighting with them everyday. My blood pressure can’t take it, they will take advantage of you. Please investigate this company.
B
Betty Gleason
7 years ago
I was conned and ripped off. The first month of Hughesnet was a "relaxed" plan which meant we could stream as much as we wanted. Then when the month was over we went through our 30m gigabytes in less than a weekend. And in the first month there is no way to track how many GB's are used. There is no way to have the "relaxed" plan ongoing. I called the account manager and complained and they said to get out of my contract it would cost $400. If we want to stream as much as we streamed the first month it would probably cost us hundreds every month.
R
Rebecca Wren
7 years ago
I used this service because it was all that was available until I talked to Comcast about service in our neighborhood. Its slow, data used in no time flat and to have to pay extra for data was crazy for the price. I would not recommend Hughesnet to anyone!!!!
A
Anonymous
7 years ago
I can't believe they are still getting away with this. They are a sinking ship!
B
Beatrice Gerriets
7 years ago
We signed up with Hughes Net. Within 48 hrs. Of having it installed, we cancelled the services. They never sent us boxes to return equipment. 3 months later with no noticed they withdrawed $314.00 from our account. When we called they said when they receive equipment they will return our money. They were Not authorized to do so.
B
Brad Harris
7 years ago
Hughesnet is garbage they shouldnt even be allowed to sell it to ppl
J
Jorge Richart
7 years ago
Terrible Company
F
Francisco Carmona
7 years ago
Terrible. Ran out of data on day 1
These people are a scam.
M
Maritza Carmona
7 years ago
Horrible service.. when signing up they said we would be able to play Xbox live and since day one we haven’t been able to. We can’t even watch Netflix without it buffering throughout the whole show. My data just restarted and they said I have used all of my data available and no one was even home all day. Trash they are nothing but scammers.
C
Chrystal Salyer
7 years ago
I pay for high speed satellite of 30 mb internet. Granted, I only get 10g of data at this speed, but I am lucky to run at 1 meg. So, I'd be satisfied if I were reimbursed for 29/30 of of my internet that I've paid for nearly 24 mo months. I held up my end of the contract, now they need to hold up theirs!
HughesNet sucks
HughesNet lied about my contract.
From unexplained data lost, to slow and frozen screens and unable to understand the customer service reps I certainly didn't get anywhere near when I was paying for.
Worst service, worst customer service and I too paid to get out of contract paying for a product that fell far short from delivering what was promised.
I was scammed from the very start. I was told they would o ly charge my credit card $10 for the initial installation and then I would receive a paper bill. They charged my card 2x for $68+ dollars and turned around and sent out a paper bill.. I hadn't noticed it until I got my billing statement. On top of that the internet NEVER worked like it was suppose to. I called several times to complain about the service. Told them to cancel my service 3x they never did, they just kept charging my c.c I finally had to cancel my c.c . Long story short they billed me over $400 for cancellation charges!
HUGHESNET has been one of the worst experiences in my 62 years of dealing with any type of public service company. To advertise 25 Mb and not be able to provide even 10mb is false advertising at a minimum.
Held hostage by Hughes net
Hughes took my money. Horrific Service. Promises never kept. Ripping people off.
I have been lied to and had money taken out of my account without my permission and without notice. My plan does not meet my needs as stated by the agent--I am out of data in two days.
Had issues starting about a month after my services began and they could never resolve them. Never got the speeds they promised.
I signed up for service, was told I could use computer, phone and tv. I have had service 30 days now. I have had trouble everyday. Was told I could have my number transferred. I was told not to disconnect my number until they called. I was called and told to disconnect the number by Hughes net. The next day the started saying because the number was off I could not have my number. Their service is no go at all. The phone connection is very bad, internet is always rebooting. The service is not good and they lie to you. You must record every call to them, they need to be investigated. I’m 72 and fighting with them everyday. My blood pressure can’t take it, they will take advantage of you. Please investigate this company.
I was conned and ripped off. The first month of Hughesnet was a "relaxed" plan which meant we could stream as much as we wanted. Then when the month was over we went through our 30m gigabytes in less than a weekend. And in the first month there is no way to track how many GB's are used. There is no way to have the "relaxed" plan ongoing. I called the account manager and complained and they said to get out of my contract it would cost $400. If we want to stream as much as we streamed the first month it would probably cost us hundreds every month.
I used this service because it was all that was available until I talked to Comcast about service in our neighborhood. Its slow, data used in no time flat and to have to pay extra for data was crazy for the price. I would not recommend Hughesnet to anyone!!!!
I can't believe they are still getting away with this. They are a sinking ship!
We signed up with Hughes Net. Within 48 hrs. Of having it installed, we cancelled the services. They never sent us boxes to return equipment. 3 months later with no noticed they withdrawed $314.00 from our account. When we called they said when they receive equipment they will return our money. They were Not authorized to do so.
Hughesnet is garbage they shouldnt even be allowed to sell it to ppl
Terrible Company
Terrible. Ran out of data on day 1 These people are a scam.
Horrible service.. when signing up they said we would be able to play Xbox live and since day one we haven’t been able to. We can’t even watch Netflix without it buffering throughout the whole show. My data just restarted and they said I have used all of my data available and no one was even home all day. Trash they are nothing but scammers.
I pay for high speed satellite of 30 mb internet. Granted, I only get 10g of data at this speed, but I am lucky to run at 1 meg. So, I'd be satisfied if I were reimbursed for 29/30 of of my internet that I've paid for nearly 24 mo months. I held up my end of the contract, now they need to hold up theirs!