All the comments by everyone else are what I was going to say as well. I will ad this. When I called to complain, they convinced me that it was because my equipment was outdated. They sent new equipment, but nothing changed at all. Not even a little bit. I cant even watch a gif without it buffering, and they are only 3 seconds! I called to complain about that, (after 2 tries, because I have their ph service too and it rarely works) and I wanted to cancell. They then told me that by accepting the new equipment I was locked into 2 more years! I dispise them.
P
Patti Amos
7 years ago
I agree. I couldn't get out of my HughesNet contract fast enough. For two years I had the worst service and continued slowdowns that would last 4 days on end. I would have to buy additional "tokens" just to be able to get online and spent hours on the phone with customer service.
M
Mary Mosher
7 years ago
This was outrageously priced, unusable, disrespectful client related contact, miserable company/service/scam that I have ever suffered through. We were trapped in a contract with a huge security deposit for nothing but money spent.
M
Mary Anne VonBehren
7 years ago
They cost me a lot of money
P
Phyllis Taylor Arthur
7 years ago
Data disappears all the time!
S
Sarah Alexander
7 years ago
We have had hughesnet since we moved in November of 2017. The service has be horrible since they hooked it up. Data gone in a couple days. Not worth the money.
S
Susan Dickson
7 years ago
Terrible company about everything..Absolutely Horrible
S
Sherrie Hammond
7 years ago
Signing on behalf of my sister and other family members who are stuck in a contract and services almost never work. Very dissatisfied paying $84 a month for $2 worth of service.
P
PAUL Jensen
7 years ago
Hughesnet is the worst company I have ever had the displeasure to deal with. Immoral, illegal, evil.
A
Alisha Mone
7 years ago
Trying to charge me to realign my satillit dish. 125$!!!!!!! Insanity. I’ve been a customer for 5 years and have never use the “express repair” service I pay monthly for. So wtf is the 125$$ for????
D
Dawn Allman
7 years ago
There are laws against false advertisement! We were lied to. That means THEY voided their own contract.
A
Anonymous
7 years ago
Featured
Had to go to FCC for billing issues, imediatley after Hughes had to agree for the 3rd time to put my bill where I was told ot would be, my 50gb of data somehow was gone in 3 days and my dish needs to be realigned for descent service.
K
Kip Jones
7 years ago
Terrible service. False and misleading marketing. Can’t watch streaming videos. I only use one device and it can’t handle that. I really can’t believe HughesNet is even still in business. It’s a total farce!
R
Rick Dulaney
7 years ago
Garbage, pure garbage!,,
R
Robert Harclerode
7 years ago
Same experience. You get all excited by getting impressive download speeds and that's what they sell you leaving you to believe you are going to get incredible performance. I couldn't wait! The installer leaves, you sit at your computer just waiting for 21st century internet speeds and.... it's slower than DSL! You make call after call and they do this and they do that and try to convince you everything is fine. They're selling a pig in a poke and hoping you never hear of throughput or latency. It's like a water company selling you on this great (unremovablel) device because you have bad water pressure and all it is is a fancy thing that is doing no more than you do when you put your thumb over the end of a garden hose. Lots more pressure but less water. Then to add insult to injury you have to pay them $700 to remove it. They cheat you with lies of omission! I had to pay $500 to just stop feeling sick every time I booted my laptop. You bet I'll join your class action lawsuit!
J
Jesse Dallenbach
7 years ago
Hughesnet are liars, thieves and extortionists. They price gauge rural residents who have no other internet alternatives.
J
Jane
7 years ago
Worst company in the world.. they charged me $400 to get of service that never worked.. I had 3 bars sitting next to router and told me that if it was cloudy I would have poor service.. isn’t that NY almost everyday???
E
Emily schmieg
7 years ago
The worst internet service and customer service. The price is outrageous and the data availability is ridiculous. We have 10gb a month and it costs a fortune. We are going on day 6 of no internet because there is an “issue” with the satellite. They do not care about their customers, only the money we pay. Don’t get me started on not being to talk to someone who is in the USA!
D
Diann allen
7 years ago
Worst net service I have ever had.going back to my old net service soon as this contract is over.they are a RIP off
B
Bridget McCammon
7 years ago
Absolutely the worse. They are trying to tell us we used 30gb in 24 hours. Mind you we both work all day and are not home. We wanted a new modem and tvey want to charge us 179.00 for a new one. Only been with them a month. I want out!
All the comments by everyone else are what I was going to say as well. I will ad this. When I called to complain, they convinced me that it was because my equipment was outdated. They sent new equipment, but nothing changed at all. Not even a little bit. I cant even watch a gif without it buffering, and they are only 3 seconds! I called to complain about that, (after 2 tries, because I have their ph service too and it rarely works) and I wanted to cancell. They then told me that by accepting the new equipment I was locked into 2 more years! I dispise them.
I agree. I couldn't get out of my HughesNet contract fast enough. For two years I had the worst service and continued slowdowns that would last 4 days on end. I would have to buy additional "tokens" just to be able to get online and spent hours on the phone with customer service.
This was outrageously priced, unusable, disrespectful client related contact, miserable company/service/scam that I have ever suffered through. We were trapped in a contract with a huge security deposit for nothing but money spent.
They cost me a lot of money
Data disappears all the time!
We have had hughesnet since we moved in November of 2017. The service has be horrible since they hooked it up. Data gone in a couple days. Not worth the money.
Terrible company about everything..Absolutely Horrible
Signing on behalf of my sister and other family members who are stuck in a contract and services almost never work. Very dissatisfied paying $84 a month for $2 worth of service.
Hughesnet is the worst company I have ever had the displeasure to deal with. Immoral, illegal, evil.
Trying to charge me to realign my satillit dish. 125$!!!!!!! Insanity. I’ve been a customer for 5 years and have never use the “express repair” service I pay monthly for. So wtf is the 125$$ for????
There are laws against false advertisement! We were lied to. That means THEY voided their own contract.
Had to go to FCC for billing issues, imediatley after Hughes had to agree for the 3rd time to put my bill where I was told ot would be, my 50gb of data somehow was gone in 3 days and my dish needs to be realigned for descent service.
Terrible service. False and misleading marketing. Can’t watch streaming videos. I only use one device and it can’t handle that. I really can’t believe HughesNet is even still in business. It’s a total farce!
Garbage, pure garbage!,,
Same experience. You get all excited by getting impressive download speeds and that's what they sell you leaving you to believe you are going to get incredible performance. I couldn't wait! The installer leaves, you sit at your computer just waiting for 21st century internet speeds and.... it's slower than DSL! You make call after call and they do this and they do that and try to convince you everything is fine. They're selling a pig in a poke and hoping you never hear of throughput or latency. It's like a water company selling you on this great (unremovablel) device because you have bad water pressure and all it is is a fancy thing that is doing no more than you do when you put your thumb over the end of a garden hose. Lots more pressure but less water. Then to add insult to injury you have to pay them $700 to remove it. They cheat you with lies of omission! I had to pay $500 to just stop feeling sick every time I booted my laptop. You bet I'll join your class action lawsuit!
Hughesnet are liars, thieves and extortionists. They price gauge rural residents who have no other internet alternatives.
Worst company in the world.. they charged me $400 to get of service that never worked.. I had 3 bars sitting next to router and told me that if it was cloudy I would have poor service.. isn’t that NY almost everyday???
The worst internet service and customer service. The price is outrageous and the data availability is ridiculous. We have 10gb a month and it costs a fortune. We are going on day 6 of no internet because there is an “issue” with the satellite. They do not care about their customers, only the money we pay. Don’t get me started on not being to talk to someone who is in the USA!
Worst net service I have ever had.going back to my old net service soon as this contract is over.they are a RIP off
Absolutely the worse. They are trying to tell us we used 30gb in 24 hours. Mind you we both work all day and are not home. We wanted a new modem and tvey want to charge us 179.00 for a new one. Only been with them a month. I want out!