When I signed up, the guy said that there was a 2 year contract and that if I left early they would charge me $400. I said hold up, what if it does not work for me, you going to give me $400? I was assured that it was going to work for me multiple times. When internet speeds crawled to almost non existant and I called to complain they told me I had used all my data and that for triple the price they could double my data. I asked to speak to a supervisor. They said sure no problem. Gone for a minute, then the SAME woman came back on the line saying she was the supervisor!! Service is so bad that the kids cannot do their schoolwork most of the time.
D
Daniel Sutberry
6 years ago
I agree with the previous statements. The first 30 days were pretty decent. After that I pretty much have had maybe 3 days or less of lousy internet that cost me $100 a month.... Terrible company.... I regret ever calling them.
*After the first 30 days I've been forced to use my cellphone hotspot to do anything online, especially anything important or to stream videos....
HughesNet is useless.
A
Al Ferenchak
6 years ago
Dropped website connections, video buffering and freezing are the norm. After one year of my two year contract I paid to terminate my contract. I couldn’t tolerate the lousy service any more. Worst ISP I have ever dealt with. Customer service is nothing but agents reading scripted lies.
T
Terri Hahn
6 years ago
They ruined our roof installing the dish and won't pay for the damages.We pay $95 a month due to they're our only choice as we live in the country.They are crooks! And the internet is crap very slow! They need to be stopped!
G
Gregg Hanenkamp
6 years ago
The complaints listed are so true. We have all been lied to and scammed by them. What really gets me upset is the lies you are told by them. They offered free repair, gave me a name ans case number to verify it, and now say it was never offered. They have even told me they called me to inform me I would be charged. Liars. The worst compnay I have ever dealt with. This should be illegal to do this.
L
Lisa G Thomas
6 years ago
My experience mirrors what I have read from others. Complete fraud. When I cancelled my service and tried to return their equipment it took them 9 weeks to mail me a return box to send it back and the following week they sent my entire bill including the equipment charges to collections! August 5, 2019 is when the termination request was filed and they sent my account to collections September 12. I have always paid my bill on time. This payment was delayed awaiting the return of their equipment only. They need a hefty fine.
A
Amanda Webb
6 years ago
Terrible service! They breach the contract and then blame you!
K
kathy osornio
6 years ago
Most pathetic company around!!! They lie, cheat and steal $$ from your bank account. Customer service sucks also!!!! Always an excuse for everything!
C
Chris Phillips
6 years ago
My speed keeps getting slower even with having Gen 5. Its expensive with low data allowance at what they call their "full speed".
A
Allen Phillips
6 years ago
Featured
I had there service was lucky to get two gigs was supposed to get twenty five payed $70 per month for crapp.called and cancelled they hit my bank account for two hundred and thirty five dollars for early termination on a contract I never signed.
A
Anonymous
7 years ago
Hughesnet is the worst internet I've ever had. I can never even connect and yet somehow they say I've used all my data. And I'm stuck under a contract for another year with internet that doesn't even work
T
Tammy Haney
7 years ago
This company is horrible! They steal money from their customers on a regular basis !!!! Something must be done !!!!!!!
M
Mary O'Brien
7 years ago
Hughsnet is HORRIBLE. Liars, cheats, you have to keep upping your data and it disappears. You are just forking over more and more of your hard earned money and you will never have enough data that mysteriously disappears even when the moden is turned off.
D
Dedra Napier
7 years ago
Horrible service! They take large sums of money from your checking account without authorization. Then if you do get anything back it’s only part of it. No two representatives tell you the same thing.
L
Leasha Henson
7 years ago
Should not take what does not belong to you better business bureau will hear about it I'm sure
C
Cheryl
7 years ago
Big supporter of those companies who screw with my sisters and others !
M
Marjorie Napier
7 years ago
Run away from this company!!!! They take large amounts of unauthorized money from your checking account and refuse to refund it. Their policy is to not refund more than $401. They don’t even refund that amount when they steal from their customers. Service is shoddy. After 2 movies it’s slower than dialup.
R
Roy betterly
7 years ago
This service is so terrible. High speed lmao
S
Steven Tamez
7 years ago
Worst service ever! I'm about 1 year into the service and going to end up paying the ETF to get away from them. They should be shutdown and sued for deceptive services.
A
Anonymous
7 years ago
Worst service ever! They dont deliver what they promise. Dealing with a call center in Manilla is frustrating and fruitless. Had no choice. I live in rural Tennessee and there were no other companies in my area. Now i dont care after 8 months i paid the exhorbitant fee and im free
When I signed up, the guy said that there was a 2 year contract and that if I left early they would charge me $400. I said hold up, what if it does not work for me, you going to give me $400? I was assured that it was going to work for me multiple times. When internet speeds crawled to almost non existant and I called to complain they told me I had used all my data and that for triple the price they could double my data. I asked to speak to a supervisor. They said sure no problem. Gone for a minute, then the SAME woman came back on the line saying she was the supervisor!! Service is so bad that the kids cannot do their schoolwork most of the time.
I agree with the previous statements. The first 30 days were pretty decent. After that I pretty much have had maybe 3 days or less of lousy internet that cost me $100 a month.... Terrible company.... I regret ever calling them. *After the first 30 days I've been forced to use my cellphone hotspot to do anything online, especially anything important or to stream videos.... HughesNet is useless.
Dropped website connections, video buffering and freezing are the norm. After one year of my two year contract I paid to terminate my contract. I couldn’t tolerate the lousy service any more. Worst ISP I have ever dealt with. Customer service is nothing but agents reading scripted lies.
They ruined our roof installing the dish and won't pay for the damages.We pay $95 a month due to they're our only choice as we live in the country.They are crooks! And the internet is crap very slow! They need to be stopped!
The complaints listed are so true. We have all been lied to and scammed by them. What really gets me upset is the lies you are told by them. They offered free repair, gave me a name ans case number to verify it, and now say it was never offered. They have even told me they called me to inform me I would be charged. Liars. The worst compnay I have ever dealt with. This should be illegal to do this.
My experience mirrors what I have read from others. Complete fraud. When I cancelled my service and tried to return their equipment it took them 9 weeks to mail me a return box to send it back and the following week they sent my entire bill including the equipment charges to collections! August 5, 2019 is when the termination request was filed and they sent my account to collections September 12. I have always paid my bill on time. This payment was delayed awaiting the return of their equipment only. They need a hefty fine.
Terrible service! They breach the contract and then blame you!
Most pathetic company around!!! They lie, cheat and steal $$ from your bank account. Customer service sucks also!!!! Always an excuse for everything!
My speed keeps getting slower even with having Gen 5. Its expensive with low data allowance at what they call their "full speed".
I had there service was lucky to get two gigs was supposed to get twenty five payed $70 per month for crapp.called and cancelled they hit my bank account for two hundred and thirty five dollars for early termination on a contract I never signed.
Hughesnet is the worst internet I've ever had. I can never even connect and yet somehow they say I've used all my data. And I'm stuck under a contract for another year with internet that doesn't even work
This company is horrible! They steal money from their customers on a regular basis !!!! Something must be done !!!!!!!
Hughsnet is HORRIBLE. Liars, cheats, you have to keep upping your data and it disappears. You are just forking over more and more of your hard earned money and you will never have enough data that mysteriously disappears even when the moden is turned off.
Horrible service! They take large sums of money from your checking account without authorization. Then if you do get anything back it’s only part of it. No two representatives tell you the same thing.
Should not take what does not belong to you better business bureau will hear about it I'm sure
Big supporter of those companies who screw with my sisters and others !
Run away from this company!!!! They take large amounts of unauthorized money from your checking account and refuse to refund it. Their policy is to not refund more than $401. They don’t even refund that amount when they steal from their customers. Service is shoddy. After 2 movies it’s slower than dialup.
This service is so terrible. High speed lmao
Worst service ever! I'm about 1 year into the service and going to end up paying the ETF to get away from them. They should be shutdown and sued for deceptive services.
Worst service ever! They dont deliver what they promise. Dealing with a call center in Manilla is frustrating and fruitless. Had no choice. I live in rural Tennessee and there were no other companies in my area. Now i dont care after 8 months i paid the exhorbitant fee and im free