On Sunday the 8th January 2012 a number of individual's entered into a binding contract with Marks & Spencer for a Panasonic VIERA 50'' TX-P50ST30B for which they advertised as a "Deal of the Day" on their website. Marks & Spencer sent out email confirmation's, followed shortly after by "Despatching soon" (clarifies the order acceptance after checks for no error's on the order) notifications on our accounts and took monies of £199 for each tv purchased.
M&S then decided after a number of days to call selective purchaser's to cancel the order's on the grounds of "technical error" or "software error". The balance of us received a generic email to call customer services as there was a problem with our order's. On Friday the 13th January, 5 days on from taking our money still refuse to hounour the binding contract you have we us and also deny taking our money (recorded phone conversation's to prove this). We have confirmation from our banks that you took the money and now have our money as there are debit authorisation codes to prove this.
Your company then offer a £25 credit on account and hope we will accept this which in turn will deny respnsibility to fulfil the accepted and contracted order's. You have also have wiped all information of any original order from our account's without our consent whilst you are still in possession of our money.
Do not blame us for your failed system's or pricing error's or whatever excuse you wish to bring upon us. M&S accepted the order's as a binding contract the moment they agreed to accept and be in receipt our our fund's. We will not give up our fight until justice prevails, they have broken their own Terms & Conditions ("Acceptance of your order" paragraph 5) and a binding contract with us the consumer, for refusing to supply the above mentioned television.
Accept responsibility for your failed action's and despatch what we purchased and now own according to eye's of the Law. Your name will not be cleared as a leading UK retailer until you rectify this shambolic blatant disregard for e-commerce customer service and unlawful behaviour. If you as a consumer, like me, want justice please voice yourself. Marks & Spencer, send the promised television's to those that have rightfully paid now.
Updates
January 15, 2012
Marks & Spencer continues to hide behind pathetic excuses about software errors while they hold onto money that belongs to us. I am currently drafting a formal complaint to the retail ombudsman because their refusal to honor a clear contract is nothing short of theft. Do not accept their insulting credit offers because they are counting on us to just give up and go away.
January 15, 2012
The sheer volume of people joining this fight proves that Marks and Spencer cannot hide behind their pathetic technical error excuses. They stole our money and thought they could wipe our orders away like we would just forget. We are not going anywhere until they honor these contracts.
3 Comments
Ridiculous. A contract is a contract. If they made a mistake on the price that is their problem not the customers. They need to send the tvs out.
Total joke. A measly £25 voucher is basically an insult after taking my money for a £200 tv. Honer the sale.
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On Sunday the 8th January 2012 a number of individual's entered into a binding contract with Marks & Spencer for a Panasonic VIERA 50'' TX-P50ST30B for which they advertised as a "Deal of the Day" on their website. Marks & Spencer sent out email confirmation's, followed shortly after by "Despatching soon" (clarifies the order acceptance after checks for no error's on the order) notifications on our accounts and took monies of £199 for each tv purchased.
M&S then decided after a number of days to call selective purchaser's to cancel the order's on the grounds of "technical error" or "software error". The balance of us received a generic email to call customer services as there was a problem with our order's. On Friday the 13th January, 5 days on from taking our money still refuse to hounour the binding contract you have we us and also deny taking our money (recorded phone conversation's to prove this). We have confirmation from our banks that you took the money and now have our money as there are debit authorisation codes to prove this.
Your company then offer a £25 credit on account and hope we will accept this which in turn will deny respnsibility to fulfil the accepted and contracted order's. You have also have wiped all information of any original order from our account's without our consent whilst you are still in possession of our money.
Do not blame us for your failed system's or pricing error's or whatever excuse you wish to bring upon us. M&S accepted the order's as a binding contract the moment they agreed to accept and be in receipt our our fund's. We will not give up our fight until justice prevails, they have broken their own Terms & Conditions ("Acceptance of your order" paragraph 5) and a binding contract with us the consumer, for refusing to supply the above mentioned television.
Accept responsibility for your failed action's and despatch what we purchased and now own according to eye's of the Law. Your name will not be cleared as a leading UK retailer until you rectify this shambolic blatant disregard for e-commerce customer service and unlawful behaviour. If you as a consumer, like me, want justice please voice yourself. Marks & Spencer, send the promised television's to those that have rightfully paid now.
Updates
January 15, 2012
Marks & Spencer continues to hide behind pathetic excuses about software errors while they hold onto money that belongs to us. I am currently drafting a formal complaint to the retail ombudsman because their refusal to honor a clear contract is nothing short of theft. Do not accept their insulting credit offers because they are counting on us to just give up and go away.
January 15, 2012
The sheer volume of people joining this fight proves that Marks and Spencer cannot hide behind their pathetic technical error excuses. They stole our money and thought they could wipe our orders away like we would just forget. We are not going anywhere until they honor these contracts.
3 Comments
STILL WAITING FOR MY REFUND! They took my money 5 days ago and now saying they didn't touch it? M&S you are crooks.
Ridiculous. A contract is a contract. If they made a mistake on the price that is their problem not the customers. They need to send the tvs out.
Total joke. A measly £25 voucher is basically an insult after taking my money for a £200 tv. Honer the sale.
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STILL WAITING FOR MY REFUND! They took my money 5 days ago and now saying they didn't touch it? M&S you are crooks.