Marks and Spencer Sofa Orders

Consumer betrayal. They had a previous price shown as £229 down to £137.40. How could both figures be wrong?? Took 8 hours to send cancel emails???! "immediately" - Lying to consumer again It is unhonourable to not honour this.

Placed the order, payment taken, a text & email sent to me to book the delivery then 9 hours later a cancellation email received no sofa and no refund almost a 14 hours later.

Absolutely disgraceful

Payment taken. Why should I wait for a refund because you haven't honoured my order? Unacceptable.

Bought a sofa then had order cancelled. Rubbish service!!!

I ordered this sofa in the sale, received confirmation and had my payment taken.

Ordered sofa, money was taken straight away, delivery arranged, arranged for someone to buy current sofa in anticipation of new one being delivered on 12th September to then receive an email saying order had been cancelled after about 9 hours of confirmation of order. Received a text and two confirmation emails to say order was processed. Company still have my money....

Ordered in good faith. Disappointed that order was cancelled despite advertised price.

Bit of a shame that these were cancelled. Would appreciate M&S reconsidering where possible

Having advertised at the price on the website and then accepted my order, one would expect them to honour their obligations. It makes me question the ethics of the Company that they are trying to pass this off as a technical error, clearly they have not done their due diligence.

Order placed in good faith. Payment already taken, therefore the sale should be honoured.

I assumed that because there were a number of sofas being advertised at a bargain price, the prices were a clearance sale. Surely, it's only a mistake if it's a one off? If several sofas are reduced, one assumes the price reduction is genuine!

I've paid, the order was accepted and confirmed. I was contacted to arrange delivery and now they say they want more money for the item. Hardly right.

No money back and no sofa yet! Keep the money give me my sofa please

i can't see how several models being reduced was an error, also 7/8 hours is not really quick for spotting the error.

I ordered this sofa this morning and was very excited about the price. Such a shame M&S aren’t honouring it.

I'm gutted....i'm moving out for the first time..i thought this sofa was ideal for my new flat

You idiots. Go and read contract law. No contract has been made. End.

I have already sold my new sofa, very disappointing

Really disappointed that M&S allowed this sofa to be on offer for most of the day and took my payment then sent me a conformation email of my order at 11.37am and it’s took till 5.35pm to send me an email cancelling my order. I hope M&S will honour their advertised product