Marks and Spencer Sofa Orders

In view of M&S's excellent record of customer service and good faith I fully expect this company to honour these purchases.

I agree take it to the newspapers that’s the problem with people in this country we are to scared to say anything we let the government and retail giants etc do what they like

M&S disgraceful customer service has anyone gone to the press about this

Very disappointing customer service ☹️

My husband purchased the sofa, there were so many reduced that we thought it was correct as it was not popular colours that were available and that M & S just wanted rid. We booked our delivery for 8th September at 9.50am, then it was after 5pm before my husband received a cancellation email. It is completely unacceptable to take money from people's bank if they can't fulfill the order. My husband has had no communication of when he will receive his money back. Not acceptable from such a big organisation, the way this has been dealt with shows no guilt or no responsibility being taking on by M & S. To blame it on technical error and say it was noticed quickly is rubbish when it took 7 to 8 hours to cancel ours, and you certainly aren't quick at giving us our money back. Extremely poor customer service.

Ordered this sofa and I’m absolutely appalled that they have taken my money and not sending the goods. Now have to wait days for a refund - not good customer service

Ordered this sofa and I’m absolutely appalled that they have taken my money and not sending the goods. Now have to wait days for a refund - not good customer service

M&S Give me my money back and the interest it has gained being in youre bank

How much interest will they be making on all of the money they took and have not yet refunded. If the order is cancelled, why does M&S still have my money? Very unhappy with the whole situation

The timescale it has taken to rectify the issue is not acceptable. If there was a lot of traffic to the website and a particular item ordered, surely the company would have been alerted quickly to a mistake. To cancel an order after 8 hours and not offer a discount on future products or another gesture of goodwill says a lot about the company.

Bought this for daughter. She was over the moon after seeing the pictures. Tried for hours to book delivery online. Total waste of time

Bought the Newbury sofa and was still advertised from £164 after receiving cancellation email as it invited us to still purchase. The were too many specific 'technical errors' with certain brands, material types and colour for this to be a mistake. In addition, the wording of the email shows very little remorse and this is very disappointing for all those who already committed to re-furnishing and re-decorating their homes yesterday and purchasing accessories, cushions, curtains to go with their intended sofas. Very disappointed in the customer service of M&S.

Order cancelled

What a total waste of time this daft 'petition' is - M&S made a mistake. To say that "M&S accepted the orders as a binding contract the moment they agreed to accept and be in receipt our our funds" is complete and utter garbage - just read the M&S T&C and you'll see that there's no contract until despatch. Get a life, sad people.

Also on the Camborne sofa!!

I now have now sofa as I had already given mine away!

Awful from such a reputable company, not even a token discount voucher by means of an apology.

My friend needs this pink sofa!!!

No sofa, no refund, cancelled order email and a delivery slot, seriously confused and worried. Where’s my money? Quick enough to take it weren’t you?

Ordered slightly different sofa from M&S - same problem - money taken, order cancelled, no timescale as to when cost will be refunded. Very poor customer service.