Order cancelled on M&S Website, no email to explain why.
email sent to book a delivery date and date confirmed.
No refund showing on card as yet.
Disgusting customer service.
A
Anthony Keenan
8 years ago
Terrible service. I want my couch.
C
Calum Fraser
8 years ago
Very disappointed in the slow response for M&S. This has caused me significant inconvenience.
T
Tiffany Gatland
8 years ago
Ordered sofa over 24 hours ago, money was taken, order was confirmed, delivery date was confirmed. NO cancellation email received yet our order says cancelled on M&S website and money hasnt been refunded. Is this a scam to get peoples money and gain interest!!! This has surely got to be honoured. If not this will be the last time that we ever buy anything from M&S. I will spread the word of your terrible business ethics and lack of decency to your customers. Your credibility is on the line M&S.....DO THE RIGHT THING
C
Christine McGough
8 years ago
I ordered the Camborne sofa -£199. This offer was available for over 5 hours - not dealt with quickly at all.
S
Slumlord
8 years ago
I ordered ten for my rental properties and I have already invoiced my tenants. Get real M&S, at least honour bulk purchases.
A
Antony Rogers
8 years ago
I purchased 2 Camborne sofas in the M&S sale and was surprised that a company with such good heritage think it appropriate not to honour the contract I entered into with them. Please reinstate my order and honour your contract.
C
Chris Anthony
8 years ago
Justice for the sofaless!
M
Mohammed Uddin
8 years ago
Very disappointed that M&S cancelled my order after sending me a dispatch email.
J
Jonty Aveyard
8 years ago
False advertisement
T
Thomas Murphy
8 years ago
Not best please with m&s and was a long tine customer
C
Chris Neill
8 years ago
M&S Do the decent thing and honour the Orders!!!
S
sharon hebberts
8 years ago
should have noticed earlier if error marks and spencer !!
L
Louise McKeown
8 years ago
Shame on M@S
Z
Zeyn S
8 years ago
M&S should honor there pricing.
S
Stephen Bowers
8 years ago
I bought the Newbury sofa at £164, charged for it and then got the cancellation email like everyone else. Should have my order honoured. It's not the customers fault if your IT system is incompetent!!
R
Rosemary Walker
8 years ago
M&S are still holding our money. I have seen a similar sofa at furniture village where offer ends on Tuesday but M&S have our money still on Sunday 29/7 and wiped my order. I am so disappointed in them
W
Wai Crawley
8 years ago
Featured
Order cancelled on my account, not e-mailed received, so arrogant. Consumer has less and less protection especially agaiinst big company like this. The moment my order has gone through should be the moment a contract was formed. M&S customer service is non existence in this instance
M
Mandeep k singh
8 years ago
Hi I need my sofa I received confirmation email .they took money from my account already and now I received cancellation email not fair. This is there fault not ours they have to send it .
Order cancelled on M&S Website, no email to explain why. email sent to book a delivery date and date confirmed. No refund showing on card as yet. Disgusting customer service.
Terrible service. I want my couch.
Very disappointed in the slow response for M&S. This has caused me significant inconvenience.
Ordered sofa over 24 hours ago, money was taken, order was confirmed, delivery date was confirmed. NO cancellation email received yet our order says cancelled on M&S website and money hasnt been refunded. Is this a scam to get peoples money and gain interest!!! This has surely got to be honoured. If not this will be the last time that we ever buy anything from M&S. I will spread the word of your terrible business ethics and lack of decency to your customers. Your credibility is on the line M&S.....DO THE RIGHT THING
I ordered the Camborne sofa -£199. This offer was available for over 5 hours - not dealt with quickly at all.
I ordered ten for my rental properties and I have already invoiced my tenants. Get real M&S, at least honour bulk purchases.
I purchased 2 Camborne sofas in the M&S sale and was surprised that a company with such good heritage think it appropriate not to honour the contract I entered into with them. Please reinstate my order and honour your contract.
Justice for the sofaless!
Very disappointed that M&S cancelled my order after sending me a dispatch email.
False advertisement
Not best please with m&s and was a long tine customer
M&S Do the decent thing and honour the Orders!!!
should have noticed earlier if error marks and spencer !!
Shame on M@S
M&S should honor there pricing.
I bought the Newbury sofa at £164, charged for it and then got the cancellation email like everyone else. Should have my order honoured. It's not the customers fault if your IT system is incompetent!!
M&S are still holding our money. I have seen a similar sofa at furniture village where offer ends on Tuesday but M&S have our money still on Sunday 29/7 and wiped my order. I am so disappointed in them
Order cancelled on my account, not e-mailed received, so arrogant. Consumer has less and less protection especially agaiinst big company like this. The moment my order has gone through should be the moment a contract was formed. M&S customer service is non existence in this instance
Hi I need my sofa I received confirmation email .they took money from my account already and now I received cancellation email not fair. This is there fault not ours they have to send it .
Give me my order!