Absolute shambles, I still havent had an email to say my irder has been cancelled. The only way to find out is if I go onto my M+S account
L
Lynn Beattie
8 years ago
Not happy, very poor customer service, and still the funds pending in my Credit Card also I have taken a days holiday without pay to receive the sofa. Still no cancellation email yet.
A
Anonymous
8 years ago
No sofa,no refund
H
Hayley Hanigan
8 years ago
I’m in the same boat no money and no sofa!
A
Anonymous
8 years ago
Signed as they were quick to take our money but not in any rush to refund
R
RAJPREET KAUR
8 years ago
NOT HAPPY AT ALL. VERY VERY POOR CUSTOMER SERVICE. MONEY IS STILL PENDING AND NO EMAIL BUT SHOWS CANCELED ON M&S ACCOUNT. SORT THIS OUT M&S. CRAP SERVICE. NOT HAPPY. WILL GO ALL THE WAY NOW. NO STOPPING ME. VERY ANGRY.
A
A jones
8 years ago
Not happy, very poor customer service, and still the funds pending in my bank account
P
Pamela Dennison
8 years ago
I ordered 2 sofas for my house. The money has been (and still is) debited from my account.
D
David Murray
8 years ago
I ordered this furniture and order was paid for and completed I now see that it has been cancelled but m and s never contacted me to update me
Very poor customer service very unhappy as ordered in good faith
L
Lana Ploom
8 years ago
Honour your reputation, M&S !
A
Andy Quick
8 years ago
Paid and then cancelled by M&S unfair!
A
Anonymous
8 years ago
Angry
S
Samir Patel
8 years ago
Purchased as I thought it was part of a sale just like many other items on the site. M&S were happy to take the money and presumed transaction complete. No text/email to tell me my order has been cancelled. Not Happy.
S
Sarah Cross
8 years ago
Ordered 1 x Newbury Sofa in Zinder Teal literally as soon as it was posted to UKHD! So disappointed to have it cancelled as a contract of purchase start as soon as the sale goes through, though I hear this isn’t the case for M&S! Take the money then cancel the order! Disgusting.
A
Anonymous
8 years ago
I've still had no cancellation notification and the money has now been deducted from my balance. I appreciated the T's&C's work in M&S favour but some discretion would be welcomed in such a situation.
A
Anonymous
8 years ago
Unhappy Customer
E
Elaine Dalton
8 years ago
I ordered 2 XL Newbury sofa's, order confirmation email received and payment debited from our account. Their email to me states the payment is on hold and to contact the bank to request that they return it. I contacted the bank this morning and they confirmed that No the payment is not on hold and has already been deducted from my account at M&S request. I expect to receive the Newbury sofas at the total cost of £394.33 as advertised.
E
Eileen M
8 years ago
Lifelong M&S customer who bought this sofa assuming it was a flash sale - dissapointed and will not be shopping at m&s until this is honoured
Absolute shambles, I still havent had an email to say my irder has been cancelled. The only way to find out is if I go onto my M+S account
Not happy, very poor customer service, and still the funds pending in my Credit Card also I have taken a days holiday without pay to receive the sofa. Still no cancellation email yet.
No sofa,no refund
I’m in the same boat no money and no sofa!
Signed as they were quick to take our money but not in any rush to refund
NOT HAPPY AT ALL. VERY VERY POOR CUSTOMER SERVICE. MONEY IS STILL PENDING AND NO EMAIL BUT SHOWS CANCELED ON M&S ACCOUNT. SORT THIS OUT M&S. CRAP SERVICE. NOT HAPPY. WILL GO ALL THE WAY NOW. NO STOPPING ME. VERY ANGRY.
Not happy, very poor customer service, and still the funds pending in my bank account
I ordered 2 sofas for my house. The money has been (and still is) debited from my account.
I ordered this furniture and order was paid for and completed I now see that it has been cancelled but m and s never contacted me to update me Very poor customer service very unhappy as ordered in good faith
Honour your reputation, M&S !
Paid and then cancelled by M&S unfair!
Angry
Purchased as I thought it was part of a sale just like many other items on the site. M&S were happy to take the money and presumed transaction complete. No text/email to tell me my order has been cancelled. Not Happy.
Ordered 1 x Newbury Sofa in Zinder Teal literally as soon as it was posted to UKHD! So disappointed to have it cancelled as a contract of purchase start as soon as the sale goes through, though I hear this isn’t the case for M&S! Take the money then cancel the order! Disgusting.
I've still had no cancellation notification and the money has now been deducted from my balance. I appreciated the T's&C's work in M&S favour but some discretion would be welcomed in such a situation.
Unhappy Customer
I ordered 2 XL Newbury sofa's, order confirmation email received and payment debited from our account. Their email to me states the payment is on hold and to contact the bank to request that they return it. I contacted the bank this morning and they confirmed that No the payment is not on hold and has already been deducted from my account at M&S request. I expect to receive the Newbury sofas at the total cost of £394.33 as advertised.
Lifelong M&S customer who bought this sofa assuming it was a flash sale - dissapointed and will not be shopping at m&s until this is honoured
ordered the sofa and order got cancel...
Sign of things to come in Brexitland.