my partner purchased the sofa, the money was taken out of her account and she booked a delivery time (yesterday) we waited for the day and the order didnt arrive. we never received a cancellation email at all either - very poor service
S
Sulaiman
8 years ago
Never got an email notification from the store, but order was cancelled. I need my purchase to be delivered
A
Anthony Bond
8 years ago
Featured
My partner and I were looking forward to a new sofa that we would then move with us when we soon move in to our first home. I even emailed the CEO Steve Rowe and his people are not interested in honouring my order and don't seem to care how disappointed we are.
B
Ben Morley
8 years ago
Never got the cancellation email, but I went to my order details and it has been cancelled on there. I have already arranged to take the day off work for the delivery date they arranged
S
Saravanan Rajamanickam
8 years ago
My money is taken from my card. I need my sofa.
P
Philip
8 years ago
Have now contacted trading standards
E
Eirian Price
8 years ago
Ordered in good faith, they accepted my order and took my money. No cancellation email received
H
Hui
8 years ago
Great company. Ordered 20 . Delivered today.
A
Anonymous
8 years ago
disappointed
A
Andrew L
8 years ago
Ordered the Camborne Extra Large Sofa which was cancelled without any explanation; really disappointed
A
antony watts
8 years ago
Took money from my account and then cancelled my order
L
Lisa edge
8 years ago
I ordered two sofas and they didnt even send me a cancellation email, they just refunded the money.
S
Simon Baker
8 years ago
Bought a sofa in a sale in good faith, retailer confirmed sale and took funds from my account. Recieved an email booking delivery for 7th September, book a day off work to recieve delivery. I haven't recieved a cancellation email but my credit card has been refunded. I am now out of pocket. If this was an error then more should have been done to stop delivery confirmations being issued. Is M&S run by Del Boy and Rodney now. Absolute Barrow boy operation. Terms and conditions are unreasonable and clearly don't meet standard contract law. Poor show. Its time for M&S to go the way of BHS and Woolworths. Let a reputable retailer take over
A
Anonymous
8 years ago
Honour your prices M&S!!!
A
Ana Magsino
8 years ago
Really disappointed with M&S being a valued customer this really is a bad customer service.
R
Rob
8 years ago
M&S stands to lose a lot more than it hopes to save by running away from these fake sales. Never shop there again.
L
Linda billingham
8 years ago
M&S should honour the purchase
A
Alan Billingham
8 years ago
Blatant disregard for people purchasing this item in good faith & they should be held responsible for their own incompetence...!!!
S
Sarah
8 years ago
Petition signes
A
Anonymous
8 years ago
Disgraceful. Not even had a cancellation email from them, money taken and delivery date confirmed. Booked in removals to take away old sofas and booked my last holiday off work to make sure I can be in when delivered. Now I'm going to be left with no sofas in my home and a pointless day off. I thought M & S were supposed to have decent customer service? An e-mail acknowledgement would have been nice.
my partner purchased the sofa, the money was taken out of her account and she booked a delivery time (yesterday) we waited for the day and the order didnt arrive. we never received a cancellation email at all either - very poor service
Never got an email notification from the store, but order was cancelled. I need my purchase to be delivered
My partner and I were looking forward to a new sofa that we would then move with us when we soon move in to our first home. I even emailed the CEO Steve Rowe and his people are not interested in honouring my order and don't seem to care how disappointed we are.
Never got the cancellation email, but I went to my order details and it has been cancelled on there. I have already arranged to take the day off work for the delivery date they arranged
My money is taken from my card. I need my sofa.
Have now contacted trading standards
Ordered in good faith, they accepted my order and took my money. No cancellation email received
Great company. Ordered 20 . Delivered today.
disappointed
Ordered the Camborne Extra Large Sofa which was cancelled without any explanation; really disappointed
Took money from my account and then cancelled my order
I ordered two sofas and they didnt even send me a cancellation email, they just refunded the money.
Bought a sofa in a sale in good faith, retailer confirmed sale and took funds from my account. Recieved an email booking delivery for 7th September, book a day off work to recieve delivery. I haven't recieved a cancellation email but my credit card has been refunded. I am now out of pocket. If this was an error then more should have been done to stop delivery confirmations being issued. Is M&S run by Del Boy and Rodney now. Absolute Barrow boy operation. Terms and conditions are unreasonable and clearly don't meet standard contract law. Poor show. Its time for M&S to go the way of BHS and Woolworths. Let a reputable retailer take over
Honour your prices M&S!!!
Really disappointed with M&S being a valued customer this really is a bad customer service.
M&S stands to lose a lot more than it hopes to save by running away from these fake sales. Never shop there again.
M&S should honour the purchase
Blatant disregard for people purchasing this item in good faith & they should be held responsible for their own incompetence...!!!
Petition signes
Disgraceful. Not even had a cancellation email from them, money taken and delivery date confirmed. Booked in removals to take away old sofas and booked my last holiday off work to make sure I can be in when delivered. Now I'm going to be left with no sofas in my home and a pointless day off. I thought M & S were supposed to have decent customer service? An e-mail acknowledgement would have been nice.