I Have Been Significantly OverCharged for Water I Didn't Use
114 Comments
R
Robert Kinney
10 years ago
I have lived at this address for 27 years and never experienced mistakes of this magnitude. City of Austin took over our water service from the Lost Creek Mud in January
K
Karen Murphy
10 years ago
Something really Hokey is going on!
A
Anonymous
10 years ago
August bill is about 10% more than the last 2013 and 2014 record.
M
Mary Nate
10 years ago
Month of August bill was insanely overcharged
J
Jeff Lucado
10 years ago
August usage up almost 3X from July bill, (31,000 gallons vs. 11,000). Back to normal in Sept.
C
Charleen Maxwell
10 years ago
Never used over 8,000 gallons other than one month we had a leak years ago. Now COA bill says we've used 23,000 gallons?!? While NOT outdoor watering AT ALL.
A
Amanda Scott
10 years ago
My bill is ridiculous and we have had a Plummer to our home to check for leaks or issues...there are none. This is unethical!
K
Kj Stanley
10 years ago
We have lived at the same address for almost 20 years. I have kept track of water and other utility usage during that time. The water usage stated by the city since June is about twice what has ever been used by this household in almost 20 years. We do not have a leak and because of water saving efforts, our usage should be decreasing as compared to last year, not increasing at such an alarming rate. The usage stated by the City of Austin is not correct.
N
Nandini Kohli
10 years ago
.We are only three in the house and our bill is no different from rest of the neighborhood. Our water usage for the month of August as per the bill was 68600 gallons. We are sure there is something wrong with the measurement gauge.
Our water usage went from 3600 gallons in July to 30,600 gallons in August. Water showed no leak. Waiting for supervisor to call.
A
Anonymous
10 years ago
11,800 gallons over a 24 day period, that's an average of 491 gallons per day. Headed towards a 15,000 gallon monthly bill. Historic average usage closer to 4,500 gallons a month. Something is wrong.
J
Julie Lindley
10 years ago
8000 gallons to 36,800
M
Mike DuVall
10 years ago
Featured
On 8/17 our water usage was 14,400 gallons, about 3 times higher than our average over the previous year. An interesting note, on the bill, the meter read amount appears to have flipped back to zero during this time. Everything after this flip to zero seems to be way too much.
J
Joe Cline
10 years ago
We had 50% more usage than in previous months and we were not here to use the water for 75% of the billing period.
J
Jim Wallace
10 years ago
Featured
average under 4,000 gallons per month. 8/17 billing was 32,900 gallons! Requested water meter check - they said no leak - and as of 9/9 it was up to 15,000 gallons. Something is seriously wrong. They agreed to escalate it - and said it could take 5-7 days before they even started the process.
E
Elizabeth Hooks
10 years ago
Our bill dates from 7/17 to 8/17 show we consumed 42,800 gallons! The history shows we've not even reached 10,000 gallons since January - which is the latest month they show. We're a family of 5 on Royal Birkdale of which 4 of us were out of town for all but 5 of those days. I made the call and sent the email. Hope it works out for us all!
A
Adam Aseron
10 years ago
Our water bill is in the same boat.
P
Pat Gunthorp
10 years ago
Our last water bill was significantly higher than one year ago for less water usage.
G
George Cantu
10 years ago
Last August I used twice the water as this August, but my bill was double compared to last year for water.
I have lived at this address for 27 years and never experienced mistakes of this magnitude. City of Austin took over our water service from the Lost Creek Mud in January
Something really Hokey is going on!
August bill is about 10% more than the last 2013 and 2014 record.
Month of August bill was insanely overcharged
August usage up almost 3X from July bill, (31,000 gallons vs. 11,000). Back to normal in Sept.
Never used over 8,000 gallons other than one month we had a leak years ago. Now COA bill says we've used 23,000 gallons?!? While NOT outdoor watering AT ALL.
My bill is ridiculous and we have had a Plummer to our home to check for leaks or issues...there are none. This is unethical!
We have lived at the same address for almost 20 years. I have kept track of water and other utility usage during that time. The water usage stated by the city since June is about twice what has ever been used by this household in almost 20 years. We do not have a leak and because of water saving efforts, our usage should be decreasing as compared to last year, not increasing at such an alarming rate. The usage stated by the City of Austin is not correct.
.We are only three in the house and our bill is no different from rest of the neighborhood. Our water usage for the month of August as per the bill was 68600 gallons. We are sure there is something wrong with the measurement gauge.
http://kxan.com/2015/09/16/some-austin-water-customers-receiving-refunds-after-extremely-high-water-bills/
Our water usage went from 3600 gallons in July to 30,600 gallons in August. Water showed no leak. Waiting for supervisor to call.
11,800 gallons over a 24 day period, that's an average of 491 gallons per day. Headed towards a 15,000 gallon monthly bill. Historic average usage closer to 4,500 gallons a month. Something is wrong.
8000 gallons to 36,800
On 8/17 our water usage was 14,400 gallons, about 3 times higher than our average over the previous year. An interesting note, on the bill, the meter read amount appears to have flipped back to zero during this time. Everything after this flip to zero seems to be way too much.
We had 50% more usage than in previous months and we were not here to use the water for 75% of the billing period.
average under 4,000 gallons per month. 8/17 billing was 32,900 gallons! Requested water meter check - they said no leak - and as of 9/9 it was up to 15,000 gallons. Something is seriously wrong. They agreed to escalate it - and said it could take 5-7 days before they even started the process.
Our bill dates from 7/17 to 8/17 show we consumed 42,800 gallons! The history shows we've not even reached 10,000 gallons since January - which is the latest month they show. We're a family of 5 on Royal Birkdale of which 4 of us were out of town for all but 5 of those days. I made the call and sent the email. Hope it works out for us all!
Our water bill is in the same boat.
Our last water bill was significantly higher than one year ago for less water usage.
Last August I used twice the water as this August, but my bill was double compared to last year for water.