They only keen to take money from us.no job done properly.
J
Jozef Skvarka
11 years ago
Their website still not working. Can't check statement etc.
A
Annelise Gauthier
11 years ago
Moved in in April and still waiting gor them to sort out balances owed/due re service charge. Not impressed!
N
Neeta Seeboruth
11 years ago
Really not impressed with the service from Houston Lawrence. I fully support this petition.
I
Ioana Alexandrescu
11 years ago
Have sent them an e-mail for a repair request and have been ignored. Then they had the guts to place fliers asking for contact data!
C
Ceris Hymas
11 years ago
Horrific service at extortionate prices
S
Sebastian Hymas
11 years ago
Couldnt agree more. Atrocious service.
K
Kirsty Mountford
11 years ago
We complained to the managing director about the lack of service and lack of communication and we didnt even get a response form him. That sums up the level of service.
A
Ali Vohra
11 years ago
terrible value for the high costs
C
Claire Hodge
11 years ago
Featured
Dreadful service so far. I've repeatedly reported issues to them which are then ignored. At least in their latest "newsletter" they are beginning to take action on a few things, but I cannot believe it has taken the petition in order to create any form of change. They are too expensive, require a higher charge if you wish to pay m
O
Oliver Gao
11 years ago
Horrible experience with Houston Lawrence. I have been experiencing serious water leaking problem on my flat roof for more than three months, but Houston Lawrence has not solved the problem till now. They rarely answer my calls or reply my emails. It is very difficult to catch them via phone, and I am always asked to leave my number and name but never get a call back. They always saying the problem is duo to the build defect so the developer should take the responsibility but when I ask them to provide the defect report which I believe I have the right to see, they never give me.I doubted if they really have a valid defect report which issued by an approved party, but I have got no response. The problem has been lasting more than 3 months and getting even worse during the recent raining weather, the leaking area has extended to the whole window area. The water is ceaselessly dropping from the top of wall which has been completely ruined. I live in Field House, may I know anyone here has the same problem? Any advice is much appreciated.
V
Vadim Ohrimenko
11 years ago
Bad customer service and terribly slow to respond to any queries
C
cyrus talati
11 years ago
Do not do any work, but extremely expensive
Z
Zahid Mahmood
11 years ago
Featured
No Value for Money - can't see how HL can justify the yearly spend eg Hall Way carpets dirty/stained over two years, damaged walls - mould in basement carpark
K
Katie Manser
11 years ago
Poor customer service. No communication from the company
H
Heenal Mistry
11 years ago
The costs are much higher than initially stated. Customer service is terrible and invoicing is always delayed.
W
Was Chaudry
11 years ago
The exorbitant costs they charge to run the estate are little more than daylight robbery.
R
Rafael Scabora
11 years ago
Slow unreliable service, no response for queries, can't wait to see them go!
R
Richard Lewis
11 years ago
6 months on and I've still not had a response regarding an account balance issue. No answers, no replies, high fees, low service. HL are not worth the time/money/effort.
A
Andrew Younger
11 years ago
There shocking lack of responses to address the genuine concerns of residents is astounding.
They only keen to take money from us.no job done properly.
Their website still not working. Can't check statement etc.
Moved in in April and still waiting gor them to sort out balances owed/due re service charge. Not impressed!
Really not impressed with the service from Houston Lawrence. I fully support this petition.
Have sent them an e-mail for a repair request and have been ignored. Then they had the guts to place fliers asking for contact data!
Horrific service at extortionate prices
Couldnt agree more. Atrocious service.
We complained to the managing director about the lack of service and lack of communication and we didnt even get a response form him. That sums up the level of service.
terrible value for the high costs
Dreadful service so far. I've repeatedly reported issues to them which are then ignored. At least in their latest "newsletter" they are beginning to take action on a few things, but I cannot believe it has taken the petition in order to create any form of change. They are too expensive, require a higher charge if you wish to pay m
Horrible experience with Houston Lawrence. I have been experiencing serious water leaking problem on my flat roof for more than three months, but Houston Lawrence has not solved the problem till now. They rarely answer my calls or reply my emails. It is very difficult to catch them via phone, and I am always asked to leave my number and name but never get a call back. They always saying the problem is duo to the build defect so the developer should take the responsibility but when I ask them to provide the defect report which I believe I have the right to see, they never give me.I doubted if they really have a valid defect report which issued by an approved party, but I have got no response. The problem has been lasting more than 3 months and getting even worse during the recent raining weather, the leaking area has extended to the whole window area. The water is ceaselessly dropping from the top of wall which has been completely ruined. I live in Field House, may I know anyone here has the same problem? Any advice is much appreciated.
Bad customer service and terribly slow to respond to any queries
Do not do any work, but extremely expensive
No Value for Money - can't see how HL can justify the yearly spend eg Hall Way carpets dirty/stained over two years, damaged walls - mould in basement carpark
Poor customer service. No communication from the company
The costs are much higher than initially stated. Customer service is terrible and invoicing is always delayed.
The exorbitant costs they charge to run the estate are little more than daylight robbery.
Slow unreliable service, no response for queries, can't wait to see them go!
6 months on and I've still not had a response regarding an account balance issue. No answers, no replies, high fees, low service. HL are not worth the time/money/effort.
There shocking lack of responses to address the genuine concerns of residents is astounding.