Since the recent datacenter move by WB Games, Turbine's Quality of Service has taken a rather sharp nosedive. Quests in parties, per the PvE Party-based game design, are now uncompletable due to simple pathing and rendering causing extreme engine latency that renders some of the more challenging (even with basic mechanics) quests uncompletable (even with strings of miracles, they simply cannot be done). This appears to be a deliberate attempt by WB Games to destroy what is left of the DDO community by simple Denial of Service (in this case, a latency-free gaming experience on all levels is the service). If it was not deliberate, the community would have been clearly notified by Turbine and/or WB Games of attempts to remedy the situation. This has not been the case. A strong silence has been maintained on both fronts. We, the players, would like steps to be taken to render DDO lag-free both on the Network (Server and ISP) side and on the Client (Engine) side.
Updates
March 22, 2016
I am gathering technical documentation on packet loss and engine stutter to include in a formal letter to the network operations team. We are currently tracking instances where player reports align with specific server spikes to build a verified timeline of the degradation.
March 22, 2016
The growth of this movement has forced a response from industry contacts who are now prioritizing our documented technical concerns. I am currently finalizing a formal inquiry to be delivered directly to the engineering team regarding these specific latency failures.
Reached 100 supporters
March 22, 2016
75 Comments
We have been playing for years, some intensively for many hours per week, and many of us have sunk hundreds of dollars into this game. To not address these issues and allow the game to die without formal address feels nothing short of theft of our money if we are left unable to make use of the content we have paid legal currency for.
This has been building up in many forms over the course of a year with unanswered bug reports, passive attitudes of broken game mechanics, cashing in at the expense of poor game quality & now an unplayable game due to the same reason its following game LotRO is still having issues months after their move. I support my player community & will stand whenever, wherever needed.
When speaking to in-game support regarding the many issues with the game lately and the multiple issues with the quests it is my contention that I will not pay for this game now or in the future until the lag is fixed and I can play like I used to.... Listen to your players as they have put a lot of money & time into this game. We only want to play as we used to.
My daily routine since datacenter move : connect to ddo, enter a quest, lag wipe it, logout, watch a movie Don't let DDO die Usuldur on Argonessen
I don't think it's a deliberate move to kill the game, but it's killing it none the less. Quality has been on the decline over the last year or so, it absolutely crashed with the server move. Poor execution and terrible response.
I've been playing since 2009; please don't let this game die!!!
I have been playing for over 6 years. There are many issues the ones that bother me the most is the " Lag " issues, the crafting aspect, the issue with difficulty in getting straight answers on update issues , and festivals dates and times
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Since the recent datacenter move by WB Games, Turbine's Quality of Service has taken a rather sharp nosedive. Quests in parties, per the PvE Party-based game design, are now uncompletable due to simple pathing and rendering causing extreme engine latency that renders some of the more challenging (even with basic mechanics) quests uncompletable (even with strings of miracles, they simply cannot be done). This appears to be a deliberate attempt by WB Games to destroy what is left of the DDO community by simple Denial of Service (in this case, a latency-free gaming experience on all levels is the service). If it was not deliberate, the community would have been clearly notified by Turbine and/or WB Games of attempts to remedy the situation. This has not been the case. A strong silence has been maintained on both fronts. We, the players, would like steps to be taken to render DDO lag-free both on the Network (Server and ISP) side and on the Client (Engine) side.
Updates
March 22, 2016
I am gathering technical documentation on packet loss and engine stutter to include in a formal letter to the network operations team. We are currently tracking instances where player reports align with specific server spikes to build a verified timeline of the degradation.
March 22, 2016
The growth of this movement has forced a response from industry contacts who are now prioritizing our documented technical concerns. I am currently finalizing a formal inquiry to be delivered directly to the engineering team regarding these specific latency failures.
Reached 100 supporters
March 22, 2016
75 Comments
With modern options saving money with a downgrade data center is a really stupid move. While I used to spend money on this game often, since move, unplayable = unplayable
We have been playing for years, some intensively for many hours per week, and many of us have sunk hundreds of dollars into this game. To not address these issues and allow the game to die without formal address feels nothing short of theft of our money if we are left unable to make use of the content we have paid legal currency for.
This has been building up in many forms over the course of a year with unanswered bug reports, passive attitudes of broken game mechanics, cashing in at the expense of poor game quality & now an unplayable game due to the same reason its following game LotRO is still having issues months after their move. I support my player community & will stand whenever, wherever needed.
When speaking to in-game support regarding the many issues with the game lately and the multiple issues with the quests it is my contention that I will not pay for this game now or in the future until the lag is fixed and I can play like I used to.... Listen to your players as they have put a lot of money & time into this game. We only want to play as we used to.
My daily routine since datacenter move : connect to ddo, enter a quest, lag wipe it, logout, watch a movie Don't let DDO die Usuldur on Argonessen
I don't think it's a deliberate move to kill the game, but it's killing it none the less. Quality has been on the decline over the last year or so, it absolutely crashed with the server move. Poor execution and terrible response.
I've been playing since 2009; please don't let this game die!!!
I have been playing for over 6 years. There are many issues the ones that bother me the most is the " Lag " issues, the crafting aspect, the issue with difficulty in getting straight answers on update issues , and festivals dates and times
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With modern options saving money with a downgrade data center is a really stupid move. While I used to spend money on this game often, since move, unplayable = unplayable