Please Devialet, do not forget you existing customers

Please get this fixed...

Devialet 200 owner

Dear Friends, As promised the Devialet AIR3 beta program opens today. You can find information and download links on this page: https://help.devialet.com/hc/en-us/articles/209983045-Love-is-in-the-Air-AIR-3-beta-testing- Feel free to share this information and we are looking forward to your feedbacks. Quentin Sannié, CEO and all your friends at Devialet.

I want AIR to work on PC. Spark enabled for Expert series. Open the software coding etc to 3rd party so its flexible. In particular to Roon like companies.

Dear friends, Thank you so much for taking time to write, send your messages and petition. As you can imagine, it is not pleasant to read but I can certainly hear your frustration as well as a desire for a better communication with you.  Our goal is to make each and everyone of you happy. You are incredibly important to us. Without your support, we wouldn’t have been able to constantly improve our products and create the Expert line and Phantom.  We owe it to you and we know it. Rest assured that Expert is a main focus for us. This is where all our revolutionary technologies come from. This is where we come from. And this is also our future. Part of it is Devialet Air, which we agree is a key technology. As you know, quite a sophisticated one. But I know you expect the best from us, and you should. Over the past few months, our engineers have been working long hours on building AIR3, for both Mac and Windows. Even though we haven’t been communicating about it, a lot of issues you are mentioning have been solved in the upcoming beta release, including but not only: * Realtime audio playback graphical analysis tools development (Mac / Win) * Audio format management code rework (Mac / Win) * Streaming algorithm bug fixes and multi platform adaptative tunings (Mac / Win) * Hog mode / exclusive mode support (Mac) * Kernel driver bug fixes for ROON support (Mac) * Virtual audio device hot plug & unplug enhancement (Mac) * Kernel driver audio data buffering model code rework (Mac / Win) * Direct mode development : straightforward and bit perfect audio data transfer from kernel to user space (Mac / Win) * Installer rework (Win) * Mobile remote application optimisation and bug fixes (iOS & Android) (in progress)
  So now AIR3Beta is coming. This is how I propose we work together: • Wednesday, July 27th, we will open a “Devialet AIR3 beta program” which you will be free to join. AIR3beta is now at an advanced stage (I personally use it at home, and

I'm having ongoing issues with my phantoms and dialog.

If Devialet is not able to fix their software maybe they should consider open source the API they use to communicate with their hardware. This will reduce the frustration around their product because other will be able to do better software for their product.

I am very dissapoited in the way updates on phantoms and spark is working out. The product is great but the software is a let down. Not much improvement with updates, got static sound issue for months now and nothing is done about it.

D200 owner looking for competent AIR Devialet support.

The stereotype about the french ignoring customers is being reinforced. Given that problems with AIR are pervasive, a class action suit may need to be our next option.

I am fully in favor of the petition.

Not only have I been disappointed by the performance of AIR but also by the very nonexistent explanations about the way to put it to work. Building luxury products does not only consist in providing good products, but also ensure that customers' experience is smooth and pleasant. This has not been the case with my OdA and AIR.

Engage with Roon.

If you can't fix Air please make the Devialet Expert line Roon ready. That would be a match in heaven.

This needs fixing. It is very damaging to the Devialet Brand. C'mon guys, we all think you're better than this.

How many companies sell and advertise a product as having features compatible with the Windows operating system, and then when customers complain about minor problems, the said customers are advised by said company that Windows 10 is not supported? I have had a long career in IT and have dealt with some difficult companies, but I find this kind of attitude from Devialet to be either arrogance or ignorance. I am not sure which is worse.

Air used to work like a charm with my d-premier but when the new hardware/software got introduced (and i got my d-premier upgraded) i've been having nothing but problems. Finally bought an Aurender which i am happy with, but it was not wat i intended when buying the Devialet. Also got the feeling that much attention was given to the Phantom line and Expert owners were left in the cold with their Air issues. A simple 'We're sorry, but we haven't got a clue how to fix this' would have been more helpful than writing documents about how to optimise wifi signals in your home and thereby blaiming customers for a what is in fact a software problem.

Please update the Drivers. USB and Air have massive issues on Windows. Roon often tells me the device is in use and prevents from playing. But thats not true.

I don't know how the blasts of white noise through Air, has been considered acceptable for 2+ years.

Own d-premiere and the 800 - same issue with both...