Devialet finally broke their silence and confirmed they are addressing the failures of the AIR application. They abandoned their wall of arrogance because we refused to let them ignore us. We won this fight but keep your equipment ready because we are watching to ensure they actually follow through this …
October 3, 2016
Final supporters
This petition grew out of frustration. The frustration of being ignored by Devialet support and management. It is not impulsive : Devialet was regularly warned over a period of months that this action would start.
It is not malicious : we waited three years for a solution. It is not intended to harm Devialet, although this might be a consequence. Five months is ample warning. In this five-month-period, we did not receive a reaction. I created a new incident to make sure that it was not one employee who blocked the info. I was again promised a response, but I'm still waiting.
We all payed serious money to Devialet. The fact that the company never gave an answer to a legitimate and polite question is proof how important customers are for Devialet.
Signing the petition will make a difference. Publish a link to the petition on every forum where Devialet is discussed will make a bigger difference.
Dear Management of Devialet,
Since the release of the Expert-line, there are serious problems with the AIR application. To our utmost regret, complaints are met with a wall of silence
Even today, Devialet promotes AIR on his website as a solution for 'streaming audio content without compromise'. The reality is that lots of users experience problems with AIR after a couple of minutes playing music. These problems are only resolved by restarting the AIR-software or - in serious cases - the Expert itself.
Since normal support requests are clearly insufficient to get a statement from Devialet about this issue, we see no other solution than try to get an answer from your company by ways of petitioning you to solve this problem as soon as possible.
We were hopefull when AIR3 beta was released but there has been no statement about an AIR3 version for PC.
Therefore,we politely ask that :
- Potential customers are warned about the current issues.
- Devialet creates and maintains a dedicated support page on the website.
- If Devialet is not able to solve the issues on all hardware, at least give clear information about hardware that will work.
- Please provide updates for the AIR and USB drivers to officially support the latest versions of supported operating systems (both on Mac and PC)
May we also ask that the software interfaces between the Expert and other devices are actualized so they allow at least the control of the functionality that new firmware brings :
- The iOS app has no had no functionality upgrade since version 1.0 A lot of functionality that is controllable by the Devialet Remote is not controllable by the app.
- The RS-232 interface is not upgraded since firmware 7. Functionality like ICM cannot be managed remotely.
We look forward to a reaction - any reaction.
Kind regards,
Concerned customers
Updates
July 10, 2016
Devialet is still burying their heads in the sand and hoping we just go away quietly. They think if they ignore our emails and keep advertising broken technology that we will eventually give up on our expensive hardware. They are wrong because we are not going anywhere until they fix this software.
Reached 100 supporters
July 10, 2016
62 Comments
Not only have I been disappointed by the performance of AIR but also by the very nonexistent explanations about the way to put it to work. Building luxury products does not only consist in providing good products, but also ensure that customers' experience is smooth and pleasant. This has not been the case with my OdA and AIR.
I loved my Expert 400 but got rid of it in the end because I was so frustrated with Air, and Devialet's refusal to fix it. I would buy it again if it were sorted.
AIR has been a failure since day 1. I mistakenly assumed your company would have the integrity to fix the issue. Ha! you don't even have the decency to respond. I'll be sure to continue to let everyone know that buying this product has been beyond frustrating and a flat out case of false advertising... and that is being polite
If LINN as a small Scottish firm can have phenomenal streaming and control capabilities, why cannot a company like Devialet with such proud and influential owners, not be able to provide the standard tools and capabilities, all major brands deliver today. This is more a reflection of the owners respect and commitment.
I agree with this petition. For pieces of equipment worth a small fortune, one would expect a different communication strategy from people who allegedly have the experience of luxury groups as LVMH. Things have to change.
Please get this fixed...
Devialet 200 owner
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Devialet finally broke their silence and confirmed they are addressing the failures of the AIR application. They abandoned their wall of arrogance because we refused to let them ignore us. We won this fight but keep your equipment ready because we are watching to ensure they actually follow through this …
October 3, 2016
Final supporters
This petition grew out of frustration. The frustration of being ignored by Devialet support and management. It is not impulsive : Devialet was regularly warned over a period of months that this action would start.
It is not malicious : we waited three years for a solution. It is not intended to harm Devialet, although this might be a consequence. Five months is ample warning. In this five-month-period, we did not receive a reaction. I created a new incident to make sure that it was not one employee who blocked the info. I was again promised a response, but I'm still waiting.
We all payed serious money to Devialet. The fact that the company never gave an answer to a legitimate and polite question is proof how important customers are for Devialet.
Signing the petition will make a difference. Publish a link to the petition on every forum where Devialet is discussed will make a bigger difference.
Dear Management of Devialet,
Since the release of the Expert-line, there are serious problems with the AIR application. To our utmost regret, complaints are met with a wall of silence
Even today, Devialet promotes AIR on his website as a solution for 'streaming audio content without compromise'. The reality is that lots of users experience problems with AIR after a couple of minutes playing music. These problems are only resolved by restarting the AIR-software or - in serious cases - the Expert itself.
Since normal support requests are clearly insufficient to get a statement from Devialet about this issue, we see no other solution than try to get an answer from your company by ways of petitioning you to solve this problem as soon as possible.
We were hopefull when AIR3 beta was released but there has been no statement about an AIR3 version for PC.
Therefore,we politely ask that :
- Potential customers are warned about the current issues.
- Devialet creates and maintains a dedicated support page on the website.
- If Devialet is not able to solve the issues on all hardware, at least give clear information about hardware that will work.
- Please provide updates for the AIR and USB drivers to officially support the latest versions of supported operating systems (both on Mac and PC)
May we also ask that the software interfaces between the Expert and other devices are actualized so they allow at least the control of the functionality that new firmware brings :
- The iOS app has no had no functionality upgrade since version 1.0 A lot of functionality that is controllable by the Devialet Remote is not controllable by the app.
- The RS-232 interface is not upgraded since firmware 7. Functionality like ICM cannot be managed remotely.
We look forward to a reaction - any reaction.
Kind regards,
Concerned customers
Updates
July 10, 2016
Devialet is still burying their heads in the sand and hoping we just go away quietly. They think if they ignore our emails and keep advertising broken technology that we will eventually give up on our expensive hardware. They are wrong because we are not going anywhere until they fix this software.
Reached 100 supporters
July 10, 2016
62 Comments
If Devialet is not able to fix their software maybe they should consider open source the API they use to communicate with their hardware. This will reduce the frustration around their product because other will be able to do better software for their product.
Not only have I been disappointed by the performance of AIR but also by the very nonexistent explanations about the way to put it to work. Building luxury products does not only consist in providing good products, but also ensure that customers' experience is smooth and pleasant. This has not been the case with my OdA and AIR.
I loved my Expert 400 but got rid of it in the end because I was so frustrated with Air, and Devialet's refusal to fix it. I would buy it again if it were sorted.
AIR has been a failure since day 1. I mistakenly assumed your company would have the integrity to fix the issue. Ha! you don't even have the decency to respond. I'll be sure to continue to let everyone know that buying this product has been beyond frustrating and a flat out case of false advertising... and that is being polite
If LINN as a small Scottish firm can have phenomenal streaming and control capabilities, why cannot a company like Devialet with such proud and influential owners, not be able to provide the standard tools and capabilities, all major brands deliver today. This is more a reflection of the owners respect and commitment.
I agree with this petition. For pieces of equipment worth a small fortune, one would expect a different communication strategy from people who allegedly have the experience of luxury groups as LVMH. Things have to change.
Please get this fixed...
Devialet 200 owner
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If Devialet is not able to fix their software maybe they should consider open source the API they use to communicate with their hardware. This will reduce the frustration around their product because other will be able to do better software for their product.