The Cable has officially announced meaningful adjustments to their billing procedures and service policies in response to our collective feedback. This outcome confirms that consistent advocacy leads to tangible improvements for our community. We will monitor these changes closely to ensure the company follows through on these new commitments.
July 24, 2014
Final supporters
We demand that the Cable Company improve its customer service and maintain better public relations with its customers. Below is a list of complaints that we believe need to be addressed right away!
--For years, customers have been subject to paying for faulty cable boxes to which a fee is attached whether the box works or not. A change MUST be made where you only pay for the box if it WORKS! Bills should be pro-rated to account for the time the box was inoperable.
--During down time when the customers lack service, the customers are NOT compensated. This goes hand in hand with the faulty cable box issue. We should only pay for service received. Bills should be pro-rated when there are service interruptions.
--The Cable Company changes packages, ie, removes premium channels, replacing them with less appealing channels, without any consultation with its customers. This is totally unacceptable. As customers, we demand that consultation is involved, and that choices are provided to customers when changes are made to packages.
--When premium channels are replaced with inferior channels, the customers pay the same monthly rates. This practice MUST be stopped.
--ZIZ, the state local channel should be free.
We the undersigned, demand the Cable Company takes immediate action to address the complaints of the customers outlined herein.
SIGN ONLY ONE PETITION PLEASE! If you already signed a paper petition, you do not need to sign this online one. Just forward this link to others so that we can collect the necessary signatures. Thank you.
Updates
May 25, 2014
I have been reviewing the detailed feedback many of you provided regarding service interruptions and billing discrepancies. These accounts illustrate a pattern of neglect that confirms why this initiative is necessary. I am currently organizing these testimonials to present them formally to the management team.
May 25, 2014
The response to this petition has been significant and reflects a widespread frustration with current service standards. This movement establishes a clear mandate for the company to reconsider its billing policies and communication strategies.
Reached 100 supporters
May 25, 2014
78 Comments
They need to deliver what we pay for! I pay each month for a 4mbs and yet I only receive 2mbs. It bottlenecks my entire home network!
My internet NEVER works. As a student with a pet, it is important for me to be able to study at home. Why should I pay for a service that I never actually get, and only makes me angry?
we need to update the cable box.. I would like to pick the channels I want in my plan or packages I should not have to get a bunch of channels I don't watch just for the two that I get and like... customer service should not be filled with people who don't know how to work well with people...
And stop lying about due to popular demand and to make it more affordable because the change of channels were not discussed with anyone! and we were already paying for the packages we could afford. If we couldn't afford it we simply chose the package we could afford!!!! VERY DISGRUNTLED!
I fully support this petition and their customer service at the office needs improvement big time, the cashiers need lots of training!!
Need to upgrade cable boxes, better reception
St. needs some compaticion to wake the jerks up
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The Cable has officially announced meaningful adjustments to their billing procedures and service policies in response to our collective feedback. This outcome confirms that consistent advocacy leads to tangible improvements for our community. We will monitor these changes closely to ensure the company follows through on these new commitments.
July 24, 2014
Final supporters
We demand that the Cable Company improve its customer service and maintain better public relations with its customers. Below is a list of complaints that we believe need to be addressed right away!
--For years, customers have been subject to paying for faulty cable boxes to which a fee is attached whether the box works or not. A change MUST be made where you only pay for the box if it WORKS! Bills should be pro-rated to account for the time the box was inoperable.
--During down time when the customers lack service, the customers are NOT compensated. This goes hand in hand with the faulty cable box issue. We should only pay for service received. Bills should be pro-rated when there are service interruptions.
--The Cable Company changes packages, ie, removes premium channels, replacing them with less appealing channels, without any consultation with its customers. This is totally unacceptable. As customers, we demand that consultation is involved, and that choices are provided to customers when changes are made to packages.
--When premium channels are replaced with inferior channels, the customers pay the same monthly rates. This practice MUST be stopped.
--ZIZ, the state local channel should be free.
We the undersigned, demand the Cable Company takes immediate action to address the complaints of the customers outlined herein.
SIGN ONLY ONE PETITION PLEASE! If you already signed a paper petition, you do not need to sign this online one. Just forward this link to others so that we can collect the necessary signatures. Thank you.
Updates
May 25, 2014
I have been reviewing the detailed feedback many of you provided regarding service interruptions and billing discrepancies. These accounts illustrate a pattern of neglect that confirms why this initiative is necessary. I am currently organizing these testimonials to present them formally to the management team.
May 25, 2014
The response to this petition has been significant and reflects a widespread frustration with current service standards. This movement establishes a clear mandate for the company to reconsider its billing policies and communication strategies.
Reached 100 supporters
May 25, 2014
78 Comments
My issue is that when the cable box stops working, they can no longer be replaced as they no longer make these. How can The Cable not be able to provide cable services?
They need to deliver what we pay for! I pay each month for a 4mbs and yet I only receive 2mbs. It bottlenecks my entire home network!
My internet NEVER works. As a student with a pet, it is important for me to be able to study at home. Why should I pay for a service that I never actually get, and only makes me angry?
we need to update the cable box.. I would like to pick the channels I want in my plan or packages I should not have to get a bunch of channels I don't watch just for the two that I get and like... customer service should not be filled with people who don't know how to work well with people...
And stop lying about due to popular demand and to make it more affordable because the change of channels were not discussed with anyone! and we were already paying for the packages we could afford. If we couldn't afford it we simply chose the package we could afford!!!! VERY DISGRUNTLED!
I fully support this petition and their customer service at the office needs improvement big time, the cashiers need lots of training!!
Need to upgrade cable boxes, better reception
St. needs some compaticion to wake the jerks up
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My issue is that when the cable box stops working, they can no longer be replaced as they no longer make these. How can The Cable not be able to provide cable services?