We have repeatedly had packages that say they were delivered by the Frisco post office when tracking packages online, only to have them delivered almost a week later. If the businesses who were sending packages via the post office knew that the Frisco post office is fraudulently marking packages as delivered surely they would use a different carrier. Something needs to be done to improve this horrible customer service.
S
Sara B
9 years ago
Home and business in Frisco. Both have mail delivery issues: business no receipt of mail pieces or receive other people's mail. Home experiences more day missing mail delivery altogether.
T
Tammy Sedgwick
9 years ago
Late mail, mail being thrown on doorstep with packages to get wet, packages sent registered mail not delivered on time.
N
Nicole Arnold
9 years ago
This should absolutely get high priority. The post office at Stonybrook, in general, does not seem to have a high priority on customer service. Exceptionally long lines on a daily basis an moody staff. There is definitely an opportunity for management to improve both in delivery and onsite service.
T
Todd Pennington
9 years ago
Here it is 7:54 PM and NO MAIL -I was to have received a package yesterday USPS and still not here today...Several times a week with no mail-
R
Rodger Scott McAuliff
9 years ago
get the wrong mail all most every day
P
Phillip Foxall
9 years ago
Horrible to no service.
K
Kala Ambatipudi
9 years ago
Some days I get the "Informed Delivery Digest" but the mail does not show up in my mail box. I am sure the mail carrier is skipping delivery on those days.
A
Anonymous
9 years ago
Always getting neighbors mail. Extremely rude at tbe Stonebrook location when I went there about a lost key.
H
Heather McGregor
9 years ago
I have had issues ongoing since moving in in September. I think one of the most frustrating things was when the mail carrier delivered the mail and didn't take the outgoing mail. I had to chase him down to give it to him. When I gave it, he said "oh, sorry. I didn't see it." Really, the flag was up????.....
G
Glenn Feehan
9 years ago
The only delivery complaint I have is that we have two 7507 numbers in our neighborhood - mail gets switched sometimes, and the other guys are often gone for days at a time! Am I allowed to say here that the Post Off on Stonebrook is in a state of deep neglect? It's just awful! Old tape from old handmade signs - ill fitting aluminium doors and fittings - just very worn down. Staff are pretty great though!
J
JR Saleem
9 years ago
Wrong mail delivered almost every other day and from time to time others deliver our mail that was delivered wrongly.
C
Christine Mefford
9 years ago
For at least a year now I simply do not receive my utility bills every other month. When I do get them, they say notice of interruption. There is only one explanation for this... my mail carrier decides to not deliver my mail unless it says service interruption! Infuriated that he throws away my mail!!
M
Michele Vargas
9 years ago
12749 Wolf Snare Dr, Frisco, 75035 Dominion at Panther Creek.
We constantly have mail delivered to the mail box and to our front door during a MAIL HOLD. We have filed online complaints listing the mail hold confirmation # and the tracking #s of packages delivered in spite of mail hold. Once a package was stolen prior to our return home, a complaint was filed, and as with the 20 other online USPS.com complaints filed, not one response nor acknowledgement was ever received. Nor did we did not get any reimbursement nor compensation (nor acknowledgement) of the value of our package.
Our usual mail carrier is the one observed, NOT substitute carriers.
Today, a certified letter was marked "Left with individual" but placed in the mail box. This happens often where packages are marked delivered to the incorrect location. However, certified mail marked incorrectly is of great importance since this is a legal paperwork.
Our mailbox is frequently left open, WITH our newly mailed mail/packages inside. I have observed our usual carrier do this at our home and have watched him go down the street doing the same to others.
Outgoing mail is left and new mail put on top, though the flag was up.
Mail is frequently NOT delivered and outgoing mail will not be picked up for several business days.
Mail carrier leaves the flag up EVERY TIME. I have to check daily to see if it was picked up or not. This is also how I know that it is not picked up and even when it is picked up, he never puts the flag back down.
He does not ring door bell if delivering to the door. This is a security issue due to packages unknowingly sitting in plain view for long periods of time.
Receive other people's mail. Neighbors have received our mail.
I have file numerous complaints as well as spoken to our usual carrier (the one observed doing the above actions) with absolutely no response and no change in actions. This is a near daily issue since we moved in Nov 2015.
M
Misty Bishota
9 years ago
I live in zip code 75033.
I have not put outgoing mail in our box for several years. Many of my letters were either left in box, or new mail was laid directly on top of outgoing (stamped) letters. When I need something mailed, I take it directly to a blue outgoing mail box that stands in an area near the post office.
Last year, after placing a "hold mail" request online, we returned home a few days earlier than our scheduled vacation. I was shocked to find a white, postmaster corrugated box OVERFLOWING with mail, prominently placed at our front door. It was obvious to anyone passing that we weren't home!
At first, I assumed I had placed our vacation hold incorrectly. My anger swelled when the online confirmation verified that the accumulated mail wasn't scheduled to be delivered for another day. The next day, I received an automated e-mail reminding me that my accumulated mail would be delivered (already done) AND an extremely small bundle of mail in my box with a "hold mail" slip attached. I now always ask a neighbor to check our mail when we vacation, because I have little confidence that requests are processed correctly.
I have stopped using the main post office (Stonebrook) near my home at all costs, and I drive to Little Elm post office to mail my packages. Time and time again I have witnessed angry encounters (outright yelling) between the staff and the patrons. My pre-teen children even realize the problem! They remember a particular staff member by name, due to repeated outbursts witnessed while standing in very long (and inefficient lines) to mail packages with me. I'd rather drive 8 miles west of my home to use a friendly, quick and convenient post office, than 2.5 miles to one where I have a slow and painful encounter.
Lastly, I hesitated to add my name to this petition. I feel as if the residents of our zip code have been overlooked (for so long) that I have lost confidence in the process. This is my attempt to articulately state a few
M
Michael Larsen
9 years ago
Our mail man is terrible! He is rude and nasty and often holds our mail hostage if someone parks in front of our house.
B
Brian
9 years ago
Have had numerous mail carrier problems in Meadow Hills. Mail is sometimes not picked up, door is not closed so mail gets wet and timing is erratic so we never have any idea when the mail may be coming
A
Anonymous
9 years ago
The assigned Mail Carrier to Hickory Hills neighborhood delivers in a timely, friendly manner, few issues of receiving other neighbors mail (sorting @ Stonebrook Postal Center) When carrier is taking time off, the Substitute carriers are very inconsistent, deliver wrong mail from different areas of Frisco to box or other times very little to no mail for a few days, then multiple bundles of mail in one day filling the box to capacity. Several other neighbors are experiencing much more serious issues with post office sorting of mail etc. Stonebrook Postal Center determining an address not valid causing one of our neighbors not to receive any mail for weeks on end with bills, important business mail being returned to sender. Very concerned if assigned carrier leaves or is assigned to another route that there will be serious ongoing issues for all fo the neighborhood.
B
Bonnie Brown
9 years ago
I have sent out numerous invites and announcements and neighbors are not receiving them. One received one yesterday that was mailed and postmarked April 28 yesterday June 6th. They missed the party .
L
Lisa Love
9 years ago
They delivered 2 $2000 checks to the wrong house and someone signed for them They obviously didn't check the names. They WOULD NOT help to find it. The mail service is terrible if the normal mailman is out. Sometimes we get no mail and something's it's 6:00 or 7:00 at night. I have called numerous times on them with no results. Also if you go to the post office you can plan to stand in line forever.
We have repeatedly had packages that say they were delivered by the Frisco post office when tracking packages online, only to have them delivered almost a week later. If the businesses who were sending packages via the post office knew that the Frisco post office is fraudulently marking packages as delivered surely they would use a different carrier. Something needs to be done to improve this horrible customer service.
Home and business in Frisco. Both have mail delivery issues: business no receipt of mail pieces or receive other people's mail. Home experiences more day missing mail delivery altogether.
Late mail, mail being thrown on doorstep with packages to get wet, packages sent registered mail not delivered on time.
This should absolutely get high priority. The post office at Stonybrook, in general, does not seem to have a high priority on customer service. Exceptionally long lines on a daily basis an moody staff. There is definitely an opportunity for management to improve both in delivery and onsite service.
Here it is 7:54 PM and NO MAIL -I was to have received a package yesterday USPS and still not here today...Several times a week with no mail-
get the wrong mail all most every day
Horrible to no service.
Some days I get the "Informed Delivery Digest" but the mail does not show up in my mail box. I am sure the mail carrier is skipping delivery on those days.
Always getting neighbors mail. Extremely rude at tbe Stonebrook location when I went there about a lost key.
I have had issues ongoing since moving in in September. I think one of the most frustrating things was when the mail carrier delivered the mail and didn't take the outgoing mail. I had to chase him down to give it to him. When I gave it, he said "oh, sorry. I didn't see it." Really, the flag was up????.....
The only delivery complaint I have is that we have two 7507 numbers in our neighborhood - mail gets switched sometimes, and the other guys are often gone for days at a time! Am I allowed to say here that the Post Off on Stonebrook is in a state of deep neglect? It's just awful! Old tape from old handmade signs - ill fitting aluminium doors and fittings - just very worn down. Staff are pretty great though!
Wrong mail delivered almost every other day and from time to time others deliver our mail that was delivered wrongly.
For at least a year now I simply do not receive my utility bills every other month. When I do get them, they say notice of interruption. There is only one explanation for this... my mail carrier decides to not deliver my mail unless it says service interruption! Infuriated that he throws away my mail!!
12749 Wolf Snare Dr, Frisco, 75035 Dominion at Panther Creek. We constantly have mail delivered to the mail box and to our front door during a MAIL HOLD. We have filed online complaints listing the mail hold confirmation # and the tracking #s of packages delivered in spite of mail hold. Once a package was stolen prior to our return home, a complaint was filed, and as with the 20 other online USPS.com complaints filed, not one response nor acknowledgement was ever received. Nor did we did not get any reimbursement nor compensation (nor acknowledgement) of the value of our package. Our usual mail carrier is the one observed, NOT substitute carriers. Today, a certified letter was marked "Left with individual" but placed in the mail box. This happens often where packages are marked delivered to the incorrect location. However, certified mail marked incorrectly is of great importance since this is a legal paperwork. Our mailbox is frequently left open, WITH our newly mailed mail/packages inside. I have observed our usual carrier do this at our home and have watched him go down the street doing the same to others. Outgoing mail is left and new mail put on top, though the flag was up. Mail is frequently NOT delivered and outgoing mail will not be picked up for several business days. Mail carrier leaves the flag up EVERY TIME. I have to check daily to see if it was picked up or not. This is also how I know that it is not picked up and even when it is picked up, he never puts the flag back down. He does not ring door bell if delivering to the door. This is a security issue due to packages unknowingly sitting in plain view for long periods of time. Receive other people's mail. Neighbors have received our mail. I have file numerous complaints as well as spoken to our usual carrier (the one observed doing the above actions) with absolutely no response and no change in actions. This is a near daily issue since we moved in Nov 2015.
I live in zip code 75033. I have not put outgoing mail in our box for several years. Many of my letters were either left in box, or new mail was laid directly on top of outgoing (stamped) letters. When I need something mailed, I take it directly to a blue outgoing mail box that stands in an area near the post office. Last year, after placing a "hold mail" request online, we returned home a few days earlier than our scheduled vacation. I was shocked to find a white, postmaster corrugated box OVERFLOWING with mail, prominently placed at our front door. It was obvious to anyone passing that we weren't home! At first, I assumed I had placed our vacation hold incorrectly. My anger swelled when the online confirmation verified that the accumulated mail wasn't scheduled to be delivered for another day. The next day, I received an automated e-mail reminding me that my accumulated mail would be delivered (already done) AND an extremely small bundle of mail in my box with a "hold mail" slip attached. I now always ask a neighbor to check our mail when we vacation, because I have little confidence that requests are processed correctly. I have stopped using the main post office (Stonebrook) near my home at all costs, and I drive to Little Elm post office to mail my packages. Time and time again I have witnessed angry encounters (outright yelling) between the staff and the patrons. My pre-teen children even realize the problem! They remember a particular staff member by name, due to repeated outbursts witnessed while standing in very long (and inefficient lines) to mail packages with me. I'd rather drive 8 miles west of my home to use a friendly, quick and convenient post office, than 2.5 miles to one where I have a slow and painful encounter. Lastly, I hesitated to add my name to this petition. I feel as if the residents of our zip code have been overlooked (for so long) that I have lost confidence in the process. This is my attempt to articulately state a few
Our mail man is terrible! He is rude and nasty and often holds our mail hostage if someone parks in front of our house.
Have had numerous mail carrier problems in Meadow Hills. Mail is sometimes not picked up, door is not closed so mail gets wet and timing is erratic so we never have any idea when the mail may be coming
The assigned Mail Carrier to Hickory Hills neighborhood delivers in a timely, friendly manner, few issues of receiving other neighbors mail (sorting @ Stonebrook Postal Center) When carrier is taking time off, the Substitute carriers are very inconsistent, deliver wrong mail from different areas of Frisco to box or other times very little to no mail for a few days, then multiple bundles of mail in one day filling the box to capacity. Several other neighbors are experiencing much more serious issues with post office sorting of mail etc. Stonebrook Postal Center determining an address not valid causing one of our neighbors not to receive any mail for weeks on end with bills, important business mail being returned to sender. Very concerned if assigned carrier leaves or is assigned to another route that there will be serious ongoing issues for all fo the neighborhood.
I have sent out numerous invites and announcements and neighbors are not receiving them. One received one yesterday that was mailed and postmarked April 28 yesterday June 6th. They missed the party .
They delivered 2 $2000 checks to the wrong house and someone signed for them They obviously didn't check the names. They WOULD NOT help to find it. The mail service is terrible if the normal mailman is out. Sometimes we get no mail and something's it's 6:00 or 7:00 at night. I have called numerous times on them with no results. Also if you go to the post office you can plan to stand in line forever.