I had a freakin panic attack recently thinking a pkg I had been waiting on must have been stolen. It said delivered but was not here. I spent 2 days on the phone trying to confirm delivery and was told they wouldnt do anything about it unless it didnt show up for more than 1 week. It showed up 2 days later.
Last Wednesday I put a letter in my mailbox (flag up) and they never took it. I finally took it out today and went and found a drop box.
I am new to this area. Bummed to know this is a regular occurrence.
T
Terri Briwn
9 years ago
Our USPS delivery, counter service and complaint handling is a disgrace.
T
Terri Briwn
9 years ago
Outgoing mail has stayed in my box for 3 days or longer even with the flag up. One day I caught the guy whizzing by and called him out on it. Ridiculous. I deliver mail to others on a routine basis. Another time they didn't deliver a package and logged it as "unable to deliver, front door inaccessible." I took a photo of the front door and logged a complaint. Nothing happens. I'll sign your petition.
Miramonte
J
Jan Michalowski
9 years ago
Sometimes my mail service is very good. Other times I receive other folks mail. Then there are times my incoming mail is laid on top of my outgoing mail.
I have dealt with the Stonebriar location since it opened and before that the location on Dogwood where the food pantry is located now.
At both locations beginning in 1987 the counter service has been slow, some employees have been rude and indifferent.
The post office is so slow I have for the last two years gone to the location inside City Hall.
Good luck with the petition.
I live in Dominion at Panther Creek.
E
Evelyn Villarreal
9 years ago
We receive wrong mail when normal mail carrier is out. My neighbors go around delivering to proper place. I delivered wrong mail for 3days April 2016.
K
Kimberly Shimpo
9 years ago
I received neighbor's mail multiple times per week. I have myself delivered numerous parcels that were delivered to my home by mistake. 3 weeks ago, I noticed 2 large boxes on the side of Woodstream. I picked them up and took them to the post office. I explained where I found them and was told to wait in line to lodge a complaint. This was unsecured mail I found, and did not even have to pick up! I was being kind! Ridiculous.
A
Anonymous
9 years ago
In May 2014 I sent over 35 custom made graduation announcements to Notth Carolina from Frisco PO Stonebriar location. Some of them arrived but around 30 never made the destination. When I went in to inquire and asked about talking to a supervisor, I was informed that they were probably at the dead letter office. The end of this long story is that all those graduation announcements were never accounted for. It was more than just lost postage. I must say that the mail carrier who delivers on Dr Pink road does a very good job with the exception of an occasional letter in someone else's box.
E
Erica Johnson
9 years ago
Frequently go days without receiving mail. Have neighbors mail delivered to our mailbox.
Items on my informed delivery emails are not received.
C
Clare Starobynski
9 years ago
Frequently go days without receiving mail. If you call, no one answers. If you go to the post office, you stand in line for hours. On numerous occasions, my husband's paycheck has been delivered to the wrong address.
K
Ken R Mueller
9 years ago
Horrible service!
T
Tracie Stewart
9 years ago
My neighbor brought 6 pieces of my mail he received. I get notices all of the tume that stuff was delivered but I never receive it. I get neighbors mail all of the time too and stuff I pay extra to grt shipped wuicker sits at the post office forever so I paid extra for faster shipping just to have it sit at tge post office.
S
Samia Shamim
9 years ago
I agree with all the comments and would like to add that their passport services are nonexistent. They phone is never answered and a few of the employees have absolutely no customer service skills.
R
Rebekah Grubisic
9 years ago
The post office also needs to be fixed inside and have WORKING drop off boxes. NO MORE bins with packages in them because I have had things stolen out of them.
M
Mike Eveland
9 years ago
Also packages delivered to the wrong house, and outgoing mail not center to main office until the next day (i.e., delay of mail).
S
sandra linebaugh
9 years ago
Mail in wrong box and late deliveries. When we first moved here this was not a problem. They need to address this.
M
Michele Vargas
9 years ago
Gee, glad to see you take this issue seriously. *sarcasm*
S
Stephanie Lock
9 years ago
My main complaint is that I am always getting other people's mail, sometimes from a totally different street, if I'm getting others mail, I know others are getting my mail. I don't understand how hard it is to match the mailbox with the address that's on the envelops, am I missing something here?
B
BamBamBambrick Edna Bambrick
9 years ago
Postman upsets my dog. The dog often barks at him and they seem to be natural enemas.
R
Richard Jenkins
9 years ago
Featured
There is very clearly zero accountability at the Frisco USPS and change needs to be made at the very top. The complaints have been too long and too loud for the problem not to be recognized. They simply do not care. Frisco needs a new postmaster NOW!
M
Michele Vargas
9 years ago
1) I frequently request online a mail hold and receive confirmation, yet packages and mail STILL get delivered 80% of the time. I have to have neighbors pick it up so it is not stolen. 2) A package was stolen and reported and still received no response nor compensation. 3) I will not get any mail for 2-3 weekdays though I was expecting something with a tracking #. 4) My outgoing mail with the flag up, will not be picked up for 2-3 weekdays. 5) Packages are placed in plain view when all they have to do is take one step closer toward the door and place the package off to the side out of view. 6) Throughout our neighborhood, mailman does not close door to mailboxes. He puts mail in and drives off leaving it open. I have stood there and watched him do it at my house and neighbors homes. All over our neighborhood, you will see mailboxes full of mail & small packages exposed to the elements and enticing theft. 7) Mail man never puts the flag back down after collecting outgoing mail making it appear that he never picked it up. This is separate from the issue of actually NOT picking up outgoing mail. 8) I get other's mail 9) Others get my mail. 10) Does not ring doorbell when delivering to the door, that would mean taking 1-2 more steps. Same laziness of leaving packages in plain view.
This is all personally observed actions (I have Ring cameras) of the same main carrier: male, nearly bald, white, 40's. He is rude when I have approached him of these infractions and asked him to stop them. When he does it again, I only then file online complaints, which I have NOT ONCE received a response NOR has his actions ever been corrected. I even sat on hold for 4 hours and 37 minutes just to speak to someone by phone on the main USPS number and provided multiple tracking numbers and email confirmations that packages were delivered though I also provided the confirmation # of the mail hold request for that same time period. STILL never a response to any complaints.
I had a freakin panic attack recently thinking a pkg I had been waiting on must have been stolen. It said delivered but was not here. I spent 2 days on the phone trying to confirm delivery and was told they wouldnt do anything about it unless it didnt show up for more than 1 week. It showed up 2 days later. Last Wednesday I put a letter in my mailbox (flag up) and they never took it. I finally took it out today and went and found a drop box. I am new to this area. Bummed to know this is a regular occurrence.
Our USPS delivery, counter service and complaint handling is a disgrace.
Outgoing mail has stayed in my box for 3 days or longer even with the flag up. One day I caught the guy whizzing by and called him out on it. Ridiculous. I deliver mail to others on a routine basis. Another time they didn't deliver a package and logged it as "unable to deliver, front door inaccessible." I took a photo of the front door and logged a complaint. Nothing happens. I'll sign your petition. Miramonte
Sometimes my mail service is very good. Other times I receive other folks mail. Then there are times my incoming mail is laid on top of my outgoing mail. I have dealt with the Stonebriar location since it opened and before that the location on Dogwood where the food pantry is located now. At both locations beginning in 1987 the counter service has been slow, some employees have been rude and indifferent. The post office is so slow I have for the last two years gone to the location inside City Hall. Good luck with the petition. I live in Dominion at Panther Creek.
We receive wrong mail when normal mail carrier is out. My neighbors go around delivering to proper place. I delivered wrong mail for 3days April 2016.
I received neighbor's mail multiple times per week. I have myself delivered numerous parcels that were delivered to my home by mistake. 3 weeks ago, I noticed 2 large boxes on the side of Woodstream. I picked them up and took them to the post office. I explained where I found them and was told to wait in line to lodge a complaint. This was unsecured mail I found, and did not even have to pick up! I was being kind! Ridiculous.
In May 2014 I sent over 35 custom made graduation announcements to Notth Carolina from Frisco PO Stonebriar location. Some of them arrived but around 30 never made the destination. When I went in to inquire and asked about talking to a supervisor, I was informed that they were probably at the dead letter office. The end of this long story is that all those graduation announcements were never accounted for. It was more than just lost postage. I must say that the mail carrier who delivers on Dr Pink road does a very good job with the exception of an occasional letter in someone else's box.
Frequently go days without receiving mail. Have neighbors mail delivered to our mailbox. Items on my informed delivery emails are not received.
Frequently go days without receiving mail. If you call, no one answers. If you go to the post office, you stand in line for hours. On numerous occasions, my husband's paycheck has been delivered to the wrong address.
Horrible service!
My neighbor brought 6 pieces of my mail he received. I get notices all of the tume that stuff was delivered but I never receive it. I get neighbors mail all of the time too and stuff I pay extra to grt shipped wuicker sits at the post office forever so I paid extra for faster shipping just to have it sit at tge post office.
I agree with all the comments and would like to add that their passport services are nonexistent. They phone is never answered and a few of the employees have absolutely no customer service skills.
The post office also needs to be fixed inside and have WORKING drop off boxes. NO MORE bins with packages in them because I have had things stolen out of them.
Also packages delivered to the wrong house, and outgoing mail not center to main office until the next day (i.e., delay of mail).
Mail in wrong box and late deliveries. When we first moved here this was not a problem. They need to address this.
Gee, glad to see you take this issue seriously. *sarcasm*
My main complaint is that I am always getting other people's mail, sometimes from a totally different street, if I'm getting others mail, I know others are getting my mail. I don't understand how hard it is to match the mailbox with the address that's on the envelops, am I missing something here?
Postman upsets my dog. The dog often barks at him and they seem to be natural enemas.
There is very clearly zero accountability at the Frisco USPS and change needs to be made at the very top. The complaints have been too long and too loud for the problem not to be recognized. They simply do not care. Frisco needs a new postmaster NOW!
1) I frequently request online a mail hold and receive confirmation, yet packages and mail STILL get delivered 80% of the time. I have to have neighbors pick it up so it is not stolen. 2) A package was stolen and reported and still received no response nor compensation. 3) I will not get any mail for 2-3 weekdays though I was expecting something with a tracking #. 4) My outgoing mail with the flag up, will not be picked up for 2-3 weekdays. 5) Packages are placed in plain view when all they have to do is take one step closer toward the door and place the package off to the side out of view. 6) Throughout our neighborhood, mailman does not close door to mailboxes. He puts mail in and drives off leaving it open. I have stood there and watched him do it at my house and neighbors homes. All over our neighborhood, you will see mailboxes full of mail & small packages exposed to the elements and enticing theft. 7) Mail man never puts the flag back down after collecting outgoing mail making it appear that he never picked it up. This is separate from the issue of actually NOT picking up outgoing mail. 8) I get other's mail 9) Others get my mail. 10) Does not ring doorbell when delivering to the door, that would mean taking 1-2 more steps. Same laziness of leaving packages in plain view. This is all personally observed actions (I have Ring cameras) of the same main carrier: male, nearly bald, white, 40's. He is rude when I have approached him of these infractions and asked him to stop them. When he does it again, I only then file online complaints, which I have NOT ONCE received a response NOR has his actions ever been corrected. I even sat on hold for 4 hours and 37 minutes just to speak to someone by phone on the main USPS number and provided multiple tracking numbers and email confirmations that packages were delivered though I also provided the confirmation # of the mail hold request for that same time period. STILL never a response to any complaints.