They lost several of my packages claiming they delivered. Associates are rude they lack customer service, ethics!
R
Ryan Staten
9 years ago
I have experienced all of this with this particular Post Office. In the last 8 months they've lost 5 packages and 3 letters. They won't even pick up mail from your mailbox even if your little red flag is up. They just pile today's mail delivery on top of it and go about their way.
T
Thsion
9 years ago
garbage
A
Anonymous
9 years ago
Where do I start. Packages delivered to the wrong address, call several times and busy signal or takes forever for someone to answer, packages left right in the center of my sidewalk, not on the porch. Don't rink the doorbell when delivering a package, and packages arriving days later than they should have, This is the worst service I've ever seen. Some drastic changes need to be made at this location.
K
Kimberley Jones
9 years ago
UNACCEPTABLE SERVICE!! MAIL DELIVERED TO WRONG ADDRESS FOR OVER 17 YEARS CONTINUOUSLY!! NO RESPONSE WHEN CONTACTED ABOUT ISSUES!!! DONE!! ACTION NEEDS TO BE TAKEN!!
E
Erika St Cere
9 years ago
We have also experienced these issues.
L
Lindsey Parker
9 years ago
terrible customer service.
A
Anonymous
9 years ago
I've gotten the setting mail several times, and had days without delivery.
M
Michelle
9 years ago
Definitely tired of all the issues
D
D Luna
9 years ago
Rude or uncaring staff, LOOOONG lines & not enough staff, unkempt appearance of the postal area.
A
Anonymous
9 years ago
I have experienced mail delivered to wrong addresses and no delivery of few items.
A
Anonymous
9 years ago
Have had half of my mail that was being held delivered one month later. Had to call to get a package as it was not delivered. Often receive mail for other people.
A
Anonymous
9 years ago
Constantly getting neighbors' mail, missing my mail, package not delivered while I am home and forced to come pick them up at the post office, etc. I am tired of incompetent services.
J
Jessica Hewitt
9 years ago
Consistently have several days without mail delivery and then big bundles of mail, proving we were getting mail, but it was not being delivered. Also commonly receive mail for other addresses.
B
Bob Thomas
9 years ago
Our mail is unreliable. I'd be ok if it was late, which it is, but we get others mail on a daily basis and don't get mail we expect to receive.
A
Anonymous
9 years ago
Multiple problems. One time I received first class mail( included bank statements, tax info. new credit cards) for 76 different people (Plano, Frisco, & Little Elm residents) ! I took all mail to Stonebrook USPS & talked with supervisor. Was not concerned & said it was minor error because new person learning. I sent complaint about both ( mail delivery & supervisor 's attitude) to Postmaster General of U S. I continue to get other people's mail . Wonder who has mine!
A
Anonymous
9 years ago
I have had several rude run in's with the customer service people at this location. I now wait to use the self serve kiosk after hours. But the chute is broken now-and I doubt they care. If you ask s question to them, you get a snarky answer like you should know the answer. Victor is one that really is rude. I would love to see people work there that really need a job.
A
Anonymous
9 years ago
Customer service is awful! It's "just a job" to them. Mentioned my distaste of the Frisco location to the Little Elm employees and they said, "they hear it all the time." Little Elm was awesome and so POLITE.
L
Lisa Groshek
9 years ago
Mail delivered weeks after date postmarked date sent. Still haven't received my county tax statement.
C
Cheryl Bongiorno Ng
9 years ago
Awful---stealing, don't deliver for days, postmarks days old, rude nasty employees, late night deliveries, people deliver mail in regular card with no shoes or shirts--what's this about
They lost several of my packages claiming they delivered. Associates are rude they lack customer service, ethics!
I have experienced all of this with this particular Post Office. In the last 8 months they've lost 5 packages and 3 letters. They won't even pick up mail from your mailbox even if your little red flag is up. They just pile today's mail delivery on top of it and go about their way.
garbage
Where do I start. Packages delivered to the wrong address, call several times and busy signal or takes forever for someone to answer, packages left right in the center of my sidewalk, not on the porch. Don't rink the doorbell when delivering a package, and packages arriving days later than they should have, This is the worst service I've ever seen. Some drastic changes need to be made at this location.
UNACCEPTABLE SERVICE!! MAIL DELIVERED TO WRONG ADDRESS FOR OVER 17 YEARS CONTINUOUSLY!! NO RESPONSE WHEN CONTACTED ABOUT ISSUES!!! DONE!! ACTION NEEDS TO BE TAKEN!!
We have also experienced these issues.
terrible customer service.
I've gotten the setting mail several times, and had days without delivery.
Definitely tired of all the issues
Rude or uncaring staff, LOOOONG lines & not enough staff, unkempt appearance of the postal area.
I have experienced mail delivered to wrong addresses and no delivery of few items.
Have had half of my mail that was being held delivered one month later. Had to call to get a package as it was not delivered. Often receive mail for other people.
Constantly getting neighbors' mail, missing my mail, package not delivered while I am home and forced to come pick them up at the post office, etc. I am tired of incompetent services.
Consistently have several days without mail delivery and then big bundles of mail, proving we were getting mail, but it was not being delivered. Also commonly receive mail for other addresses.
Our mail is unreliable. I'd be ok if it was late, which it is, but we get others mail on a daily basis and don't get mail we expect to receive.
Multiple problems. One time I received first class mail( included bank statements, tax info. new credit cards) for 76 different people (Plano, Frisco, & Little Elm residents) ! I took all mail to Stonebrook USPS & talked with supervisor. Was not concerned & said it was minor error because new person learning. I sent complaint about both ( mail delivery & supervisor 's attitude) to Postmaster General of U S. I continue to get other people's mail . Wonder who has mine!
I have had several rude run in's with the customer service people at this location. I now wait to use the self serve kiosk after hours. But the chute is broken now-and I doubt they care. If you ask s question to them, you get a snarky answer like you should know the answer. Victor is one that really is rude. I would love to see people work there that really need a job.
Customer service is awful! It's "just a job" to them. Mentioned my distaste of the Frisco location to the Little Elm employees and they said, "they hear it all the time." Little Elm was awesome and so POLITE.
Mail delivered weeks after date postmarked date sent. Still haven't received my county tax statement.
Awful---stealing, don't deliver for days, postmarks days old, rude nasty employees, late night deliveries, people deliver mail in regular card with no shoes or shirts--what's this about