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I am honestly stunned to report that support has finally started responding and resolving these claims. This outcome belongs entirely to the 263 of you who refused to let your issues stay ignored. Please keep checking your accounts and let me know if anyone else is still waiting on a …

July 23, 2021

Coinbase Customer Support catastrophe

Coinbase Customer Support catastrophe

🏆 Won — 260 supporters Verified

Final supporters

S
Sam b.
S
Someone
V
Vlad
C
Carlos F.
I
Ildiko Z.
F
Ferenc Z.
S
Scott K.
S
Someone
Z
Zach K.
A
Andy
+250 more
JJ
Started by Jan-Niclas Jan-Niclas 5 years, 4 months ago
Hi all! Everybody who got no response and no help from the customer support team of Coinbase is invited to sign this petition.

If somebody has the resoures to make a better text is invited to help with this petition.

We will send this to any Organisation who is able to put some pressure on coinbase (e.g. NEW YORK Times, sec, regulatory boards in Germany and US, Sueddeutsche Zeitung, CNN, BBC and what every it takes to get out money back

Updates

Reached 250 supporters

May 8, 2021

May 2, 2021

I logged on to see that 100 people have put their names on this and I am completely overwhelmed. This really belongs to all of you who shared your stories because I never imagined we would get this kind of response so quickly.

Reached 100 supporters

April 30, 2021

162 Comments

T
Tim
5 years ago Featured

Coinbase suddenly restricted my account 2 months ago and since then my funds are frozen and I can no longer make any withdrawals. In total it is a six-figure amount and it is my entire savings.

M
MRV Kiki
5 years ago Featured

I can't withdraw anymore from the vault because I'm told that withdrawal is already in progress on it while this transaction doesn't exist. I tried to reach the support several times but I'm always getting automatic answer as coinbase doesn't offer support for my country. If someone could help

A
Ana
5 years ago Featured

My account is under verification for over 2 months, the customer support is horrible and just send template answers that don't solve the issue. They don't give the option to withdraw funds and close the account, and the amount they are holding is close to 3000 USD at the moment.

S
Shannon
5 years ago Featured

Coinbase locks you out if your account and takes month to get back in only to discover all of your coins were stolen. Multiple emails over months and still have not talked to a person. An automatic message will say your case is resolved. They are terrible. Do not use coinbase!

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Charles Mosley
5 years ago Featured

For over three months now Coinbase has most of my life savings: 1.922 BTC; 42 ETH; and 100 LINK locked in their vaults, I filed 10 support cases and have just filed a formal complaint. I'm suing if my problem is not resolved by May 12, 2021.

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VO
5 years ago Featured

Unauthorized withdrawal of my money from my account to unknown paypal account. Coinbase could not give more details about the unauthorized logged in to my account? (ie, ip address, log file, screenshot ...)? Their answers were so general and blamed to users without any evidence.

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Vlad
4 years ago

Coinbase closed my account for violation of terms of agreement. However no reason has been given to me. I tried contacting them no answers from customer service they just send me to their automatic help page which is no help at all. Now I can’t withdraw my money as my withdraw account hasn’t been set up.

C
Carlos Ferreira
5 years ago

My accounts been under review for too long!!!!!!