4 years ago Featured

False advertising Motels as Hotels is illegal. Property descriptions of these two distinct business models are merged into one using these hotdeals.

4 years ago Featured

Hidden fees, doesn't show the hotrate to prove the charge. You don't know about the hidden charges until after you book. They gave me the steps to follow to get a refund for one night's stay, then all of a sudden they couldn't find the information. I have recordings and chat scripts. Utterly disgusting. I will help in any way I can.

5 years ago Featured

I had a similar problem. We booked a hotel and it was a smoking room, which I didn’t even think existed anymore. Same thing, they hid that “feature” behind the hot rate and my wife nearly had an asthma attack.

6 years ago Featured

Refusing to refund for hotel stating hotel hasn't informed them it waived the fee, when both I and the hotel have sent numerous emails and made numerous phone calls since 3/13/2020 both canceling the reservation and confirming fee-waiver.

7 years ago Featured

Same as another commenter...charged for parking and told upon check out. Hotwire tier 3 level and Customer Service Manager did not budge to refund and said to go to the hotel for a refund.very deceptive practices and Definitely NO FULL DISCLOSURE

8 years ago Featured

Price of hotel was advertised as Hotrate 55% off 3 star. I got a two star and the room is cheaper on the hotel website. Customer service sent generic email with their rules - which they broke.

Bad faith

I made a reservation via Hotwire paid for the stay and went to the the Pontchartrain hotel in New Orleans. The room would not have worked and i requested the room to be cancelled. I spoke with the customer rep at the checkin desk on 6/8/24 at around 4pm. I asked if i could cancel the reservation and if the money will be refunded. She informed me that the money will be refunded and so I went ahead and cancelled the reservation. I found an alternative hotel. The money was never refunded and the hotel is refusing to refund the money. 1. The hotel manager on pontchartrain hotel is refusing to refund the money as promised by their front desk representative, checking in that evening. 2. The hotel manager refused to let me speak with the representative I spoke with who has cancelled the reservation and promised me the money will be refunded. 3. Hotwire customer service department is refusing to give me in writing, why the hotel reservation was cancelled and what they have received as response from the hotel as to why the reservation was cancelled. 4. The hotel manager is referencing their policy of not refunding. If that is the policy, their representative should not have promised a refund. 5. Above behavior raises concerns of verbally deceiving customers and then not refunding the money quoting policies. 6. If that is the policy, the hotel should not have cancelled the reservation without my written permission. 7. I ask for the money to be refunded. Penalize them for verbal deceit. I for sure ask for written explanation from hotel and hotwire. Until proven otherwise I would find the hotel running a scam and hotwire an accomplice in the scam.