I made a poll a while back asking whether people had issues with proctortrack. With over 100 votes, 2/3 said yes. We often see comments about proctortrack on the group chats so we know it's not uncommon. The most frequent proctortrack objections I see include:
- Exam randomly shutting down
- Not being able to reach support
- Abnormal waiting times to start the exam (up to 3 hours for some members)
- Proctortrack sends you an onboarding email every time there's an exam even though you only need to do it once. Confusing.
- And more.
The cost to members is significant. It is stressful enough to write the exam but I think members experience twice as much stress due to not knowing whether proctortrack will work or not. Some people have even had to reschedule their exams weeks later due to proctortrack malfunctionings.
This can't be the only way to write a virtual exam. This petition is to encourage Humber to find a suitable alternative.
Updates
March 19, 2021
THIS MOMENTUM IS ABSOLUTELY ELECTRIC!! READING THROUGH YOUR STORIES ABOUT THESE TESTING DISASTERS SHOWS ME WE ARE FIGHTING FOR SOMETHING NECESSARY!!
35 Comments
My exam disappeared when I went back to complete my book marked questions. Then I ran out of time. I feel like I am more stressed about the unpredictability of Proctortrak than my actual exam. We pay for this service too. I expect more from Humber College.
It shouldn't take an hour and remote access by tech support to take an exam. We book time off work, hire babysitters, put our lives on hold for what should be a three-hour exam, but which often ends up being much, much longer. The stress is unfair, as is the lack of privacy.
The gap between writing Exam 1 and Exam 2 fell between changes that Proctortrack made so I had to do the onboarding process again. I ran into issues - each time I called tech support, they indicated the onboarding was successful but I knew it wasn't as it hadn't allowed me to get to the onboarding test questions. Finally I got someone to realize that there was in fact a problem. It took 5 hours with technical support to get the onboarding process to complete - but not without it's own issues. They took control of my laptop and uninstalled my web cam and were never able to get it functional again. I had to redo the onboarding on a completely different computer. (My laptop webcam is still unusable and no accountability).
One of the reasons I did not continue the program. I would start program again if this was not being used in the future. It is way too stressful for people who have trouble as it is with any exam.
My exam for c2 was bad.. it was scheduled for 10... finally got in at 1134... already stressed... I went ahead.. got to question 65 and I’m frozen..45 frantic minutes full of calls to Humber and Proctortrack.. I was back in.. with the threat it would freeze again.. my focus was certainly shaken to say the least... I managed to pass with a decent mark... however I’m about ready for my c3 exam and the part that makes me most nervous is the Proctortrack...which is ridiculous.. I understand glitches etc.. and so fair enough .. if something technical happens... DONT MAKE ME WAIT ANOTHER 2-3 weeks!!!!! Leave space available for these situations so people can write the NEXT day...
Very horrible service
It always take me forever for the exams. Mostly 45 min each time to start exam
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I made a poll a while back asking whether people had issues with proctortrack. With over 100 votes, 2/3 said yes. We often see comments about proctortrack on the group chats so we know it's not uncommon. The most frequent proctortrack objections I see include:
- Exam randomly shutting down
- Not being able to reach support
- Abnormal waiting times to start the exam (up to 3 hours for some members)
- Proctortrack sends you an onboarding email every time there's an exam even though you only need to do it once. Confusing.
- And more.
The cost to members is significant. It is stressful enough to write the exam but I think members experience twice as much stress due to not knowing whether proctortrack will work or not. Some people have even had to reschedule their exams weeks later due to proctortrack malfunctionings.
This can't be the only way to write a virtual exam. This petition is to encourage Humber to find a suitable alternative.
Updates
March 19, 2021
THIS MOMENTUM IS ABSOLUTELY ELECTRIC!! READING THROUGH YOUR STORIES ABOUT THESE TESTING DISASTERS SHOWS ME WE ARE FIGHTING FOR SOMETHING NECESSARY!!
35 Comments
I had my C 2 exam 2 weeks ago, Proctortrek experience was terrible. It was over an hr late, couldn’t connect (I have a brand new laptop), proctor didn’t release exam after. I had to re start my computer. Then I was on a call for remote access to get the issue resolved, which got disconnected without resolving. THAT was not stressful enough towards the end of the exam I didn’t get confirmation whether my exam got submitted! All these stress, when I talked to Humber, they rep didn’t even care to do anything. They don’t seem to care about student experience. This HAS to end!
My exam disappeared when I went back to complete my book marked questions. Then I ran out of time. I feel like I am more stressed about the unpredictability of Proctortrak than my actual exam. We pay for this service too. I expect more from Humber College.
It shouldn't take an hour and remote access by tech support to take an exam. We book time off work, hire babysitters, put our lives on hold for what should be a three-hour exam, but which often ends up being much, much longer. The stress is unfair, as is the lack of privacy.
The gap between writing Exam 1 and Exam 2 fell between changes that Proctortrack made so I had to do the onboarding process again. I ran into issues - each time I called tech support, they indicated the onboarding was successful but I knew it wasn't as it hadn't allowed me to get to the onboarding test questions. Finally I got someone to realize that there was in fact a problem. It took 5 hours with technical support to get the onboarding process to complete - but not without it's own issues. They took control of my laptop and uninstalled my web cam and were never able to get it functional again. I had to redo the onboarding on a completely different computer. (My laptop webcam is still unusable and no accountability).
One of the reasons I did not continue the program. I would start program again if this was not being used in the future. It is way too stressful for people who have trouble as it is with any exam.
My exam for c2 was bad.. it was scheduled for 10... finally got in at 1134... already stressed... I went ahead.. got to question 65 and I’m frozen..45 frantic minutes full of calls to Humber and Proctortrack.. I was back in.. with the threat it would freeze again.. my focus was certainly shaken to say the least... I managed to pass with a decent mark... however I’m about ready for my c3 exam and the part that makes me most nervous is the Proctortrack...which is ridiculous.. I understand glitches etc.. and so fair enough .. if something technical happens... DONT MAKE ME WAIT ANOTHER 2-3 weeks!!!!! Leave space available for these situations so people can write the NEXT day...
Very horrible service
It always take me forever for the exams. Mostly 45 min each time to start exam
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I had my C 2 exam 2 weeks ago, Proctortrek experience was terrible. It was over an hr late, couldn’t connect (I have a brand new laptop), proctor didn’t release exam after. I had to re start my computer. Then I was on a call for remote access to get the issue resolved, which got disconnected without resolving. THAT was not stressful enough towards the end of the exam I didn’t get confirmation whether my exam got submitted! All these stress, when I talked to Humber, they rep didn’t even care to do anything. They don’t seem to care about student experience. This HAS to end!