The practice manager has confirmed they are implementing the new four-tier appointment scheduling system and the online cancellation portal effective next month. I have delivered the full list of 564 signatures and your compiled suggestions to the administration office. We will monitor the implementation phase to ensure these updated procedures …
January 8, 2016
Final supporters
I will present this petition and signatures to the Argyle Medical Group Doctors Surgery Practice Manager. Many of us are fed up of trying day after day to get an appointment, often redialing over 100 times to finally find that all appointments are gone for the day by 9am. This service is unacceptable.
Please comment with your experience s and ideas on how Argyle can change its system, I would like this to be a positive petition with lots of ideas to present to the practice.
One idea that has come up is four opportunities to make appointments,
At the desk in advance to fit around work and other commitments.
Between 8-9am for appointments before 3pm
Between 12-1pm for appointments after 4pm.
And that there be sufficient opperaters to answer calls throughout the day.
Also an online cancellation function if unable to attend.
And a text in cancellation programming for last minute cancellations.
Also that Argyle look to the procedures that other surgeries use which currently work and adopt those management styles.
Please let me know all your ideas thanks.
Updates
Reached 500 supporters
October 25, 2015
October 24, 2015
We are approaching 500 signatures. This volume provides the necessary leverage to finalize the formal request for a meeting with the practice manager.
Reached 100 supporters
October 17, 2015
314 Comments
Totally agree. It's one thing guaranteed to raise my blood pressure this current system. Different timings for booking morning and afternoon appointments would be a start but I would also like to have the facility of booking an appointment in advance.
Online booking system, hold emergency short notice appointments in day, allowing appointment slots to be booked up for routine checks long in advance then appointments for other reason at less advance whilst saving slits for In day appointment booking.
It seems impossible to arrange a non-urgent appointment in advance. At 8:00, I have to compete with other patients with more severe reasons to see doctors when I would be satisfied to book a consultation at any time convenient with the doctor at any future date..
I have phoned a few times mainly for my wife who is a Transplant Patient and have had to wait due to the call holding system !! what they got is a horrible system which does not work well needs to be improved and made easier for access to doctors etc .
It's ridiculous, I work 9-5.30 Monday to Friday so often can't get an appointment and am told to tell the receptionist what is wrong with me if I need a sit in appointment after work.... I don't want to tell a receptionist what my problem is
How about a walk in surgery to clear the backlog of people that have given up on the ridiculous phone system?
Can they look at E-Consult as a way to help improve the situation? Peoples health will be suffering due to the barriers with getting an appointment, and they give up trying.
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The practice manager has confirmed they are implementing the new four-tier appointment scheduling system and the online cancellation portal effective next month. I have delivered the full list of 564 signatures and your compiled suggestions to the administration office. We will monitor the implementation phase to ensure these updated procedures …
January 8, 2016
Final supporters
I will present this petition and signatures to the Argyle Medical Group Doctors Surgery Practice Manager. Many of us are fed up of trying day after day to get an appointment, often redialing over 100 times to finally find that all appointments are gone for the day by 9am. This service is unacceptable.
Please comment with your experience s and ideas on how Argyle can change its system, I would like this to be a positive petition with lots of ideas to present to the practice.
One idea that has come up is four opportunities to make appointments,
At the desk in advance to fit around work and other commitments.
Between 8-9am for appointments before 3pm
Between 12-1pm for appointments after 4pm.
And that there be sufficient opperaters to answer calls throughout the day.
Also an online cancellation function if unable to attend.
And a text in cancellation programming for last minute cancellations.
Also that Argyle look to the procedures that other surgeries use which currently work and adopt those management styles.
Please let me know all your ideas thanks.
Updates
Reached 500 supporters
October 25, 2015
October 24, 2015
We are approaching 500 signatures. This volume provides the necessary leverage to finalize the formal request for a meeting with the practice manager.
Reached 100 supporters
October 17, 2015
314 Comments
Trying to see a DR is such a stressful experience half the time you just give up! It is ludicrous that you can't be seen by the same Dr twice in a row, how are they supposed to assess whether a patient has improved or deteriorated !
Totally agree. It's one thing guaranteed to raise my blood pressure this current system. Different timings for booking morning and afternoon appointments would be a start but I would also like to have the facility of booking an appointment in advance.
Online booking system, hold emergency short notice appointments in day, allowing appointment slots to be booked up for routine checks long in advance then appointments for other reason at less advance whilst saving slits for In day appointment booking.
It seems impossible to arrange a non-urgent appointment in advance. At 8:00, I have to compete with other patients with more severe reasons to see doctors when I would be satisfied to book a consultation at any time convenient with the doctor at any future date..
I have phoned a few times mainly for my wife who is a Transplant Patient and have had to wait due to the call holding system !! what they got is a horrible system which does not work well needs to be improved and made easier for access to doctors etc .
It's ridiculous, I work 9-5.30 Monday to Friday so often can't get an appointment and am told to tell the receptionist what is wrong with me if I need a sit in appointment after work.... I don't want to tell a receptionist what my problem is
How about a walk in surgery to clear the backlog of people that have given up on the ridiculous phone system?
Can they look at E-Consult as a way to help improve the situation? Peoples health will be suffering due to the barriers with getting an appointment, and they give up trying.
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Trying to see a DR is such a stressful experience half the time you just give up! It is ludicrous that you can't be seen by the same Dr twice in a row, how are they supposed to assess whether a patient has improved or deteriorated !