Decision Makers:
Timberlake Improvement District Board of Directors
Request to Change the Timberlake Improvement District’s Water & Wastewater Utility Operator
Many customers in Timberlake Improvement District have become increasingly frustrated with the service provided by Regional Water. Common concerns include long hold times, unreturned calls and emails, delayed repairs, lack of follow-up, and difficulty getting issues resolved. Over time, these issues have led many customers to lose confidence in the current utility operator.
We believe it is time for a change.
Sign to ask the Timberlake Improvement District Board of Directors to replace Regional Water with Municipal Operations & Consulting (M.O.C.) as the District’s water and wastewater utility operator. M.O.C. is known for its responsive customer service, hands-on approach to system maintenance, maintaining an inventory of commonly needed repair parts, and performing many repairs with its own personnel rather than relying heavily on outside contractors. We believe M.O.C. is better positioned to provide the timely, reliable service our communities deserve.
Whether you’ve personally experienced problems with Regional Water or simply believe our community deserves better service, please sign this petition. If you’d like, share your experience or the reason for your support in the comments. Your feedback will help the Board better understand the concerns and priorities of the customers and businesses it serves.
9 Comments
Regional water often does not respond to customer questions. They put you on hold forever. They do not have a drive-thru to pay your bill. They use third parties to conduct repairs.
I’ve personally experienced the frustration of trying to get help from Regional Water and not getting calls or emails returned. I like that M.O.C. tracks and records every call so messages don’t get lost, and has its own crews to handle repairs and maintenance instead of relying on outside contractors.
We deserve better transparency and water management in our neighborhoods. The two fire hydrants by our house didn’t work for quite some time until the new board stepped in to get them replaced. These served all of our three streets. What would have happened if our house caught fire?
Be nice if they tear up the yard to no create a weed problem when there wasn't one to begin with and level it back out.
Water quality is TERRIBLE.
Our water infrastructure is failing and needs to be addressed.
Customer service with previous company has been terrible.
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Decision Makers:
Timberlake Improvement District Board of Directors
Request to Change the Timberlake Improvement District’s Water & Wastewater Utility Operator
Many customers in Timberlake Improvement District have become increasingly frustrated with the service provided by Regional Water. Common concerns include long hold times, unreturned calls and emails, delayed repairs, lack of follow-up, and difficulty getting issues resolved. Over time, these issues have led many customers to lose confidence in the current utility operator.
We believe it is time for a change.
Sign to ask the Timberlake Improvement District Board of Directors to replace Regional Water with Municipal Operations & Consulting (M.O.C.) as the District’s water and wastewater utility operator. M.O.C. is known for its responsive customer service, hands-on approach to system maintenance, maintaining an inventory of commonly needed repair parts, and performing many repairs with its own personnel rather than relying heavily on outside contractors. We believe M.O.C. is better positioned to provide the timely, reliable service our communities deserve.
Whether you’ve personally experienced problems with Regional Water or simply believe our community deserves better service, please sign this petition. If you’d like, share your experience or the reason for your support in the comments. Your feedback will help the Board better understand the concerns and priorities of the customers and businesses it serves.
9 Comments
I'm signing as both a Ravensway homeowner and HOA representative. Regional told our community manager they'd have to close an account to refund a credit balance. I emailed twice and got no reply — it wasn't resolved until I raised it at a T.I.D. meeting. I toured M.O.C.'s facility: state-of-the-art call center, a drive thru payment window, and their own work crews. Our aging infrastructure needs repairs — savings from not outsourcing work could help fund them. M.O.C. is the change we need.
Regional water often does not respond to customer questions. They put you on hold forever. They do not have a drive-thru to pay your bill. They use third parties to conduct repairs.
I’ve personally experienced the frustration of trying to get help from Regional Water and not getting calls or emails returned. I like that M.O.C. tracks and records every call so messages don’t get lost, and has its own crews to handle repairs and maintenance instead of relying on outside contractors.
We deserve better transparency and water management in our neighborhoods. The two fire hydrants by our house didn’t work for quite some time until the new board stepped in to get them replaced. These served all of our three streets. What would have happened if our house caught fire?
Be nice if they tear up the yard to no create a weed problem when there wasn't one to begin with and level it back out.
Water quality is TERRIBLE.
Our water infrastructure is failing and needs to be addressed.
Customer service with previous company has been terrible.
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I'm signing as both a Ravensway homeowner and HOA representative. Regional told our community manager they'd have to close an account to refund a credit balance. I emailed twice and got no reply — it wasn't resolved until I raised it at a T.I.D. meeting. I toured M.O.C.'s facility: state-of-the-art call center, a drive thru payment window, and their own work crews. Our aging infrastructure needs repairs — savings from not outsourcing work could help fund them. M.O.C. is the change we need.