Petition to West Island School
Kwoon Chung - WIS bus 3 Persistent Tardieness
Decision Makers:
West Island School
We are writing to formally express our strong dissatisfaction with the current performance of the school bus service for our children.
Before the school term began, the concerns that the addition of two distant pick-up points outside our area would cause significant delays was raised. In Kwoon Chung’s reply, we were told that the route had been carefully calculated with traffic and distance fully factored in, and were asked to not draw conclusions before observing the actual operation. They further stated that any significant deviation would be reviewed promptly.
After two weeks of observation, the reality is clear and directly contradicts those assurances:
- The bus is consistently late.
- No notifications are provided even when the delay reaches or exceeds 15 minutes, contrary to the commitment previously given.
- The pick-up time for most stops have now been officially shifted to an even later time
Children have been late or extremely close to being late to school on most days, and have been forced to rush and arrive in a state of anxiety simply to avoid being marked late. This is unacceptable.
A school bus operator’s primary duty is to transport children safely, reliably and on time, allowing them to enter school calmly and without daily stress. This responsibility must take precedence over any commercial objective of maximising the number of pick-up points or revenue. The current arrangement fails that duty.
We therefore formally request that Kwoon Chung immediately revise the schedule by advancing the pick-up times at the distant points so that later stops, can arrive at school punctually and with a reasonable margin.
6 Comments
Many students’ personal well-being has been disrupted by regular tardiness due to frantic rushing and anxiety caused by late attendances.
Route 2C has the same issue. I’ve emailed school beginning of the year but there’s no response. The bus being late 2-3 times a week is not normal, especially when Route 2C only has very few pick up points and travel distance is shorter compared to other routes. Moreover, the students shouldn’t be marked as being tardy. The school must address the issue with the bus company as it is clearly a mishap in their management, when multiple routes are facing the same problem.
Our child is also taking bus 3, in additional to the school arrival time, our child is also impacted as the bus is dropping off our child 30 mins later than the previous bus schedule everyday, this is seriously affecting his after school activity and daily routine. Couple of emails and chaser has been sent over to the bus company since school started in August but no feedback or solution has been provided to us so far.
im signing this because this is not something in our hands, having no control over this whatsoever is one thing, but having to be late or almost late everyday causes also to us to worry, is another. Kwoon Chung Motors' official policy states that "school bus routes are timed to fit the school schedule." Our school bus arrives at around 8:14 to 8:18, if you are one of the last people off the bus, you will surely be late. Even with this policy, nothing has been changed yet. KCM please take notice!
I am signing this because we have the same problem with bus route 7A!
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Petition to West Island School
Kwoon Chung - WIS bus 3 Persistent Tardieness
Decision Makers:
West Island School
We are writing to formally express our strong dissatisfaction with the current performance of the school bus service for our children.
Before the school term began, the concerns that the addition of two distant pick-up points outside our area would cause significant delays was raised. In Kwoon Chung’s reply, we were told that the route had been carefully calculated with traffic and distance fully factored in, and were asked to not draw conclusions before observing the actual operation. They further stated that any significant deviation would be reviewed promptly.
After two weeks of observation, the reality is clear and directly contradicts those assurances:
- The bus is consistently late.
- No notifications are provided even when the delay reaches or exceeds 15 minutes, contrary to the commitment previously given.
- The pick-up time for most stops have now been officially shifted to an even later time
Children have been late or extremely close to being late to school on most days, and have been forced to rush and arrive in a state of anxiety simply to avoid being marked late. This is unacceptable.
A school bus operator’s primary duty is to transport children safely, reliably and on time, allowing them to enter school calmly and without daily stress. This responsibility must take precedence over any commercial objective of maximising the number of pick-up points or revenue. The current arrangement fails that duty.
We therefore formally request that Kwoon Chung immediately revise the schedule by advancing the pick-up times at the distant points so that later stops, can arrive at school punctually and with a reasonable margin.
6 Comments
I have been calling the bus company everyday since Sep 1, 2026. The bus number 3 pick up the students at lower Baguio at 7:56 and arriving the school one minute before school starts. It’s totally too rush for students. My daughter told me that she was late to school at least two days.
Many students’ personal well-being has been disrupted by regular tardiness due to frantic rushing and anxiety caused by late attendances.
Route 2C has the same issue. I’ve emailed school beginning of the year but there’s no response. The bus being late 2-3 times a week is not normal, especially when Route 2C only has very few pick up points and travel distance is shorter compared to other routes. Moreover, the students shouldn’t be marked as being tardy. The school must address the issue with the bus company as it is clearly a mishap in their management, when multiple routes are facing the same problem.
Our child is also taking bus 3, in additional to the school arrival time, our child is also impacted as the bus is dropping off our child 30 mins later than the previous bus schedule everyday, this is seriously affecting his after school activity and daily routine. Couple of emails and chaser has been sent over to the bus company since school started in August but no feedback or solution has been provided to us so far.
im signing this because this is not something in our hands, having no control over this whatsoever is one thing, but having to be late or almost late everyday causes also to us to worry, is another. Kwoon Chung Motors' official policy states that "school bus routes are timed to fit the school schedule." Our school bus arrives at around 8:14 to 8:18, if you are one of the last people off the bus, you will surely be late. Even with this policy, nothing has been changed yet. KCM please take notice!
I am signing this because we have the same problem with bus route 7A!
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I have been calling the bus company everyday since Sep 1, 2026. The bus number 3 pick up the students at lower Baguio at 7:56 and arriving the school one minute before school starts. It’s totally too rush for students. My daughter told me that she was late to school at least two days.