Financial Management of Windsor Quay by FirstPort

Khalid Solaiman

Years of unjustified service charge increases, poor management, and repeated neglect of legitimate residents’ concerns have left many of us feeling ignored and let down.

Aden Howard

I live in a flat managed by First Port also in Cardiff abd they simply do not do anything to justify the service charges

Justin Lam

The incessant and unjustified payments are unsubstantiated and unprompted. This is at a maximum extortion and at a minimum malpractice. Poor communication, poor financial planning, and worst of all - poor management. First rate prices, third rate services.

Annelyse Apicella

I have live in Windsor Quay for nearly 5 years now and have also been very unhappy with the services provided (or not!) by First Port. They have been terrible from the moment I bought my flat up until today. They need to be held accountable and the be stopped in their extortion!

David Proud

Erratic invoices arriving sometimes for maintenance years : years old… it’s impossible to plan for them as there’s no warning that yet another arrears ‘audit correction’ bill is going to arrive. Very frustrating.

David Howells

My daughter has lived at Windsor Quay for 10 years now. Firstports maintenance fees have increased every year, but their maintenace has become literally non existent. They charge for maintenace, but carry out very little, they have painted my daughter’s stairway once in 10 years, never painted the front door. They are a disgrace as a maintenace company.

Omar Aslam

First port are absolutely ripping off residents here with no clear explanation of fees or charges. It's literally daytime robbery with threats and unusual demands for payment. Homeowners are being unfairly charged for work being carried out on flats etc which should not be the case. I urge the council to take up responsibility and duty to manage windsor quay like many other housing estates. As residents we also have the right to manage RTM if we are unhappy with the management provider.

Adam Burgoyne

Firsport seem to get away with charging whatever they want and refuse to answer the most basic of questions in regards to charges. They have zero accountability to anyone and seem to be able to do whatever they want. Freeholders specifically get back so little for the huge service charges which have risen over 50% in the last couple of years. I'd like to see a proper breakdown of charges and ideally an estate manager who can last more than 4 months to bring some stability back to Windsor Quay.

Sara Rogers

I live in north Cardiff In flats managed by first port.

Sophie Howells

FirstPort needs to be held accountable once and for all. The continued increase in fees are becoming unmanageable and is causing a lot of financial stress not only on myself but other residence

Jad Hamada

charges are unreasonable and poorly explained this should be investageted. It is puting the communties in stress

Nikoletta Wiecek

Firstport has been extremely disorganised and incompetent, leaving many people with high maintenance fees that are unaffordable and dishonest

Paul Cotter

Fed up with the high service charges

Anonymous

The mismanagement by Firstport has placed both leaseholders and freeholders under intolerable levels of stress and hardship and threaten our homes. The law currently leaves too many loopholes for Firstport to evade transparency & accountability. Exorbitant charges are levied with little to no justification & complaints are closed without action. We are stuck, unable to sell our homes due to Firstport’s delays & charges. Attempts to get support from councillors and M.Ss has failed.

Terence Barry

For many years FirstPort have been consistently increasing their annual service fees with no improvement in services. And their method of calculating these fees seems very arbitrary and incredibly opaque. They are also very slow to deal with any complaints or issues when you contact them.

Hassan Aslam

Firstport are deliberately ripping of residents for their own financial gain. There needs to be an independent investigation into FirstPort practices, a limit to charging additional fees on 'historic works' and a cap on fees that can be charged per year. They're running a scam.

Kashif aslam

Firstports business practices are very concerning with a lack of transparency or accountability .. their conduct has caused me serious stress and anxiety .. they act as a monopoly and my complaints to them have gone unheard... they seem to be able to spend what they want without consulting residents and simply bill them later.. their billing is totally non transparent … please investigate them and bring some regulatory changes in to stop management companies from taking advantage of residents

Elaine Corner

All managing companies are the same - ripping off residents. We need the council to adopt the lot

Yasmin Mokha

Shocking financial management

Supporter

First Port continue to commit poor accounting practice that financially disadvantages residents