Firstport seem to be inflating costs with no real reasoning or evidence to provide for these figures, our community are suffering as a result
P
Paul Vidler
3 months ago
I am unhappy with the financial management of Windsor Quay with late bills for Service Charges and unexpected bills from previous years. There seems to be a lack of value for money with the quality of upkeep of the development questionable. Litter and waste are issues that are of particular concern to me along with lack of transparency or accountability.
A
Andrew Gill
3 months ago
Because we are constantly being ripped off by this company. The extra is much more than 50% extra on tope of the charge and this has been increasing exponentially in recent years. When I moved in it was £10 month. Something needs to be done about this company
D
Darryl Wilkins
3 months ago
Having lived on this development for almost thirty years, I’m disappointed with how First Port has allowed so much decline. Despite regular increases in maintenance costs, First Port fails to keep the estate looking and running as it should. Its billing and charges are purposely opaque, and it regularly dreams up additional costs (‘adjustments’) to hit us with.
J
Jay Stewart
3 months ago
No transparency and very short notice 40% increase in service charges diabolical this is daylight robbery and shouldn’t be allowed hopefully the law will change to make it better for leaseholders
S
Sara Beavington
3 months ago
First Port charged us for service charges for a period before we purchased the property. I had to use a solicitor to evidence that the fees outstanding were paid on completion of the sale. They charged me £500 fine, for not paying the period we didnt owe. I never received the money back or an apology. They caused both stress and financial hardship. The latest fees show they back to old tricks and once again charged us for a period we didnt own the property.
K
Khalid Solaiman
3 months ago
Years of unjustified service charge increases, poor management, and repeated neglect of legitimate residents’ concerns have left many of us feeling ignored and let down.
A
Aden Howard
3 months ago
I live in a flat managed by First Port also in Cardiff abd they simply do not do anything to justify the service charges
J
Justin Lam
3 months ago
The incessant and unjustified payments are unsubstantiated and unprompted. This is at a maximum extortion and at a minimum malpractice. Poor communication, poor financial planning, and worst of all - poor management. First rate prices, third rate services.
A
Annelyse Apicella
3 months ago
I have live in Windsor Quay for nearly 5 years now and have also been very unhappy with the services provided (or not!) by First Port. They have been terrible from the moment I bought my flat up until today.
They need to be held accountable and the be stopped in their extortion!
D
David Proud
3 months ago
Erratic invoices arriving sometimes for maintenance years : years old… it’s impossible to plan for them as there’s no warning that yet another arrears ‘audit correction’ bill is going to arrive. Very frustrating.
D
David Howells
3 months ago
My daughter has lived at Windsor Quay for 10 years now. Firstports maintenance fees have increased every year, but their maintenace has become literally non existent. They charge for maintenace, but carry out very little, they have painted my daughter’s stairway once in 10 years, never painted the front door. They are a disgrace as a maintenace company.
O
Omar Aslam
3 months ago
First port are absolutely ripping off residents here with no clear explanation of fees or charges. It's literally daytime robbery with threats and unusual demands for payment. Homeowners are being unfairly charged for work being carried out on flats etc which should not be the case. I urge the council to take up responsibility and duty to manage windsor quay like many other housing estates. As residents we also have the right to manage RTM if we are unhappy with the management provider.
A
Adam Burgoyne
3 months ago
Firsport seem to get away with charging whatever they want and refuse to answer the most basic of questions in regards to charges. They have zero accountability to anyone and seem to be able to do whatever they want. Freeholders specifically get back so little for the huge service charges which have risen over 50% in the last couple of years. I'd like to see a proper breakdown of charges and ideally an estate manager who can last more than 4 months to bring some stability back to Windsor Quay.
S
Sara Rogers
3 months ago
I live in north Cardiff In flats managed by first port.
S
Sophie Howells
3 months ago
FirstPort needs to be held accountable once and for all. The continued increase in fees are becoming unmanageable and is causing a lot of financial stress not only on myself but other residence
J
Jad Hamada
3 months ago
charges are unreasonable and poorly explained this should be investageted. It is puting the communties in stress
N
Nikoletta Wiecek
3 months ago
Firstport has been extremely disorganised and incompetent, leaving many people with high maintenance fees that are unaffordable and dishonest
They are racketeering residents
Firstport seem to be inflating costs with no real reasoning or evidence to provide for these figures, our community are suffering as a result
I am unhappy with the financial management of Windsor Quay with late bills for Service Charges and unexpected bills from previous years. There seems to be a lack of value for money with the quality of upkeep of the development questionable. Litter and waste are issues that are of particular concern to me along with lack of transparency or accountability.
Because we are constantly being ripped off by this company. The extra is much more than 50% extra on tope of the charge and this has been increasing exponentially in recent years. When I moved in it was £10 month. Something needs to be done about this company
Having lived on this development for almost thirty years, I’m disappointed with how First Port has allowed so much decline. Despite regular increases in maintenance costs, First Port fails to keep the estate looking and running as it should. Its billing and charges are purposely opaque, and it regularly dreams up additional costs (‘adjustments’) to hit us with.
No transparency and very short notice 40% increase in service charges diabolical this is daylight robbery and shouldn’t be allowed hopefully the law will change to make it better for leaseholders
First Port charged us for service charges for a period before we purchased the property. I had to use a solicitor to evidence that the fees outstanding were paid on completion of the sale. They charged me £500 fine, for not paying the period we didnt owe. I never received the money back or an apology. They caused both stress and financial hardship. The latest fees show they back to old tricks and once again charged us for a period we didnt own the property.
Years of unjustified service charge increases, poor management, and repeated neglect of legitimate residents’ concerns have left many of us feeling ignored and let down.
I live in a flat managed by First Port also in Cardiff abd they simply do not do anything to justify the service charges
The incessant and unjustified payments are unsubstantiated and unprompted. This is at a maximum extortion and at a minimum malpractice. Poor communication, poor financial planning, and worst of all - poor management. First rate prices, third rate services.
I have live in Windsor Quay for nearly 5 years now and have also been very unhappy with the services provided (or not!) by First Port. They have been terrible from the moment I bought my flat up until today. They need to be held accountable and the be stopped in their extortion!
Erratic invoices arriving sometimes for maintenance years : years old… it’s impossible to plan for them as there’s no warning that yet another arrears ‘audit correction’ bill is going to arrive. Very frustrating.
My daughter has lived at Windsor Quay for 10 years now. Firstports maintenance fees have increased every year, but their maintenace has become literally non existent. They charge for maintenace, but carry out very little, they have painted my daughter’s stairway once in 10 years, never painted the front door. They are a disgrace as a maintenace company.
First port are absolutely ripping off residents here with no clear explanation of fees or charges. It's literally daytime robbery with threats and unusual demands for payment. Homeowners are being unfairly charged for work being carried out on flats etc which should not be the case. I urge the council to take up responsibility and duty to manage windsor quay like many other housing estates. As residents we also have the right to manage RTM if we are unhappy with the management provider.
Firsport seem to get away with charging whatever they want and refuse to answer the most basic of questions in regards to charges. They have zero accountability to anyone and seem to be able to do whatever they want. Freeholders specifically get back so little for the huge service charges which have risen over 50% in the last couple of years. I'd like to see a proper breakdown of charges and ideally an estate manager who can last more than 4 months to bring some stability back to Windsor Quay.
I live in north Cardiff In flats managed by first port.
FirstPort needs to be held accountable once and for all. The continued increase in fees are becoming unmanageable and is causing a lot of financial stress not only on myself but other residence
charges are unreasonable and poorly explained this should be investageted. It is puting the communties in stress
Firstport has been extremely disorganised and incompetent, leaving many people with high maintenance fees that are unaffordable and dishonest
Fed up with the high service charges