Mould issues and boiler issues along with messy bins and corridors and staircases are left unkempt and very little maintenance.
K
Karl Harris
3 months ago
Firstport treatment of residents & the state of the site is shameful
M
Mariusz Zalewski
3 months ago
Not happy F P .
A
Aaron Umba
3 months ago
Property has been poorly maintained, discovered when I moved in that significant patches of structural damp and mould have been growing in the front room and bedroom, it's been 3 days since I moved in and noticed it when looking closer at some of the corners of the ceiling.
N
Nat Oates
3 months ago
First Port’s communication is woeful.
A
Antonietta Waller
3 months ago
Not enough communication, not responding to emails, concerns, and extra costs with service charges.
H
helen meredith
3 months ago
Yet to see any work done in the 6 years I've been on kestell drive.
G
Gemma Power
3 months ago
Adding extra fees when they like it & services remain bare minimum, 0 support from customer services
M
Maria Enculescu
3 months ago
I'm concerned as well of these fees and where they come from and why is done that way. I only lived here for a year and a half, but charges have been going up. I don't see any changes, our building paying for maintenance done on other buildings? How is that fair? Because i don't see anything changed here.
M
Mitchell Hounsome
3 months ago
As a freehold homeowner on a privately managed estate in Wales, I was invoiced for maintenance works carried out three years before I owned my property. This raises serious concerns about the accuracy of estate accounts and the lack of accountability in how charges are managed. Homeowners should not be held liable for historic costs they were never responsible for. We need stronger regulation & greater financial transparency, to ensure charges are fair accurate and properly allocated
H
Holly Jones
3 months ago
Lack of transparency as to where the money is being spent and unjustified prices increases for a lack of service. I waited over 12 months for an invoice and then two come out once with the expectation that it would need to be paid immediately.
L
Lucy Morgan Jones
3 months ago
They are shocking
A
Aaron Pope
3 months ago
I am someone who only moved into the area a year ago and have been charged these back dated payments for years I did not live in the area. I own another property under firstport and the charges made there are ridiculous for what is given
A
Adam Dore
3 months ago
Along with the points made so far. Their incompetence has cost me during my remortgage. Constantly been given false information and a complete lack of communication
S
Supporter
3 months ago
This needs better regulation.
K
Kevin McCabe
3 months ago
Owner of 24 O’Leary Drive
C
Charley Griffiths
3 months ago
I have lived in my FirstPort property since 2019 and the “service” is non existent and quite frankly a joke. Our property manager constantly changes (we didn’t even have one for months yet we’re still paying for one), constant issues with the state of the bin store where residents have been asking for better security and surveillance for years to prevent non resident fly tipping with no action taken, and in general the service is worse every year yet costs go up.
O
Ozma Nasir
3 months ago
FirstPort are duping all Windsor Quay residents with increased service charges, bills at short notice from previous years because they have mismanaged accounts and they do not provide any clear transparency between leasehold and freehold charges. Both are facing increased figures and FirstPort have left all the residents with financial worry and uncertainty. We require separate accounts for freeholders and leaseholders. As a freeholder we are not responsible for leasehold charges.
O
Ovidiu Carp
3 months ago
First Port is probably the worst ever property management company
V
Vincent Malfatti
3 months ago
I’m not happy about the financial reports that I’ve seen and the rise in cost of the service charges.
Mould issues and boiler issues along with messy bins and corridors and staircases are left unkempt and very little maintenance.
Firstport treatment of residents & the state of the site is shameful
Not happy F P .
Property has been poorly maintained, discovered when I moved in that significant patches of structural damp and mould have been growing in the front room and bedroom, it's been 3 days since I moved in and noticed it when looking closer at some of the corners of the ceiling.
First Port’s communication is woeful.
Not enough communication, not responding to emails, concerns, and extra costs with service charges.
Yet to see any work done in the 6 years I've been on kestell drive.
Adding extra fees when they like it & services remain bare minimum, 0 support from customer services
I'm concerned as well of these fees and where they come from and why is done that way. I only lived here for a year and a half, but charges have been going up. I don't see any changes, our building paying for maintenance done on other buildings? How is that fair? Because i don't see anything changed here.
As a freehold homeowner on a privately managed estate in Wales, I was invoiced for maintenance works carried out three years before I owned my property. This raises serious concerns about the accuracy of estate accounts and the lack of accountability in how charges are managed. Homeowners should not be held liable for historic costs they were never responsible for. We need stronger regulation & greater financial transparency, to ensure charges are fair accurate and properly allocated
Lack of transparency as to where the money is being spent and unjustified prices increases for a lack of service. I waited over 12 months for an invoice and then two come out once with the expectation that it would need to be paid immediately.
They are shocking
I am someone who only moved into the area a year ago and have been charged these back dated payments for years I did not live in the area. I own another property under firstport and the charges made there are ridiculous for what is given
Along with the points made so far. Their incompetence has cost me during my remortgage. Constantly been given false information and a complete lack of communication
This needs better regulation.
Owner of 24 O’Leary Drive
I have lived in my FirstPort property since 2019 and the “service” is non existent and quite frankly a joke. Our property manager constantly changes (we didn’t even have one for months yet we’re still paying for one), constant issues with the state of the bin store where residents have been asking for better security and surveillance for years to prevent non resident fly tipping with no action taken, and in general the service is worse every year yet costs go up.
FirstPort are duping all Windsor Quay residents with increased service charges, bills at short notice from previous years because they have mismanaged accounts and they do not provide any clear transparency between leasehold and freehold charges. Both are facing increased figures and FirstPort have left all the residents with financial worry and uncertainty. We require separate accounts for freeholders and leaseholders. As a freeholder we are not responsible for leasehold charges.
First Port is probably the worst ever property management company
I’m not happy about the financial reports that I’ve seen and the rise in cost of the service charges.