Potterton E168 error

This petition aims to unite everyone that has suffered from the nightmare of an E168 error code on boilers manufactured from Potterton and Baxi. With the company refusing to accept any responsibility for this common fault, consumers are forced into expensive repairs and call out charges. Installers can not identify the problem because of the poor diagnostics capability on the boiler. If you have suffered from this problem, please sign this petition.

Discussion

  • paolo rizzo I had the same problem and had to have baxi come out and replace the motherboard. This error is useless needs documenting properly. baxi need to own this problem and update their documents accordingly

  • Anonymous It is a known manufacturing fault so why do we as consumers have to pay for it to rectified. Item not fit purpose under sale of goods act.
    Baxi should rectify this problem for nothing.

  • Nicola Watson Hi, I have just been reading through forums as I have had received this fault from my baxi boiler. I was disgusted to read one comment from someone who said they used to work for baxi. They wrote: '' i have left advice on here before about the same problem with a similar boiler you can reset it and it may rectify the fault for a time but you will be forever resetting it i worked for baxi for a few years when these boilers were first sold and we were told direct from baxi about this fault and to keep quiete about it as it may be a manufacturing fault with there choice of manufacturer of the pcb fan runs boiler seems like it wants to work fan also runs E168 appears replace pcb that is the answer''
    It seems to me that baxi take no care in looking after their customers if they are going to sell us faulty boilers which they knew about!!!

join the discussion

Recent signatures

  • username

    paolo rizzo

    2 days ago Comments: I had the same problem and had to have baxi come out and replace the motherboard. This error is useless needs documenting properly. baxi need to own this problem and update their documents accordingly
  • username

    Dr Marianne Seebold

    2 weeks ago Comments: -
  • username

    Nicola Watson

    3 weeks ago Comments: Hi, I have just been reading through forums as I have had received this fault from my baxi boiler. I was disgusted to read one comment from someone who said they used to work for baxi. They wrote: '' i have left advice on here before about the same problem with a similar boiler you can reset it and it may rectify the fault for a time but you will be forever resetting it i worked for baxi for a few years when these boilers were first sold and we were told direct from baxi about this fault and to keep quiete about it as it may be a manufacturing fault with there choice of manufacturer of the pcb fan runs boiler seems like it wants to work fan also runs E168 appears replace pcb that is the answer'' It seems to me that baxi take no care in looking after their customers if they are going to sell us faulty boilers which they knew about!!!
See more

Petition highlights

There are no highlights yet.