Keep Whisper Valley Green and Affordable – Fix the Geothermal Loop

David Harrod Jr

Add us to the list of ac coil failures.

Eliseo Benitez

Fix the loop. Our light bills are atrocious. This is not what was promised, nor what was guaranteed into.

Dear Mr. Gray, It is imperative that Taurus and their contractors (EcoSmart Solution, Enertech Global, and Vital Air and Energy) determine the root cause of the widespread HVAC failures in Whisper Valley and work with homeowners to address the problem. Whisper Valley is a new and growing community, and it is HIGHLY unusual for new homes to have failing AC evaporator coils, compressors, TXV valves, various sensors, etc. Something must be down. Education is helpful, but what is needed is an investigation into the HVAC failures. The TownHall meeting you hosted did not answer homeowner questions regarding this matter. We demand answers, an action plan and a reasonable timeline in which you will diagnosis and remedy these HVAC failures. Additionally, per the testimonials present in this petition, many homeowners have paid significant sums of money for the repair of their failing HVAC systems and should receive compensation to be made whole.

My electric bill is insane lately. We moved here for the low energy costs and this is not what we were promised.

how are they gonna call this zero energy capable when the bills are higher than my old apartment? get it together.

We bought our home here based on those affordability promises. If the geothermal stuff breaks down it defeats the whole purpose.

Whisper Valley concerned citizens: I, as the CEO of EcoSmart Solution, understand your frustration and concerns. We have worked with your petition leader to explain why the assertions in the petition are incorrect and have outlined how we are trying to work with the heat pump manufacturers to help the core issue of heat pump repairs. We have provided written statement from the manufacturer that the water temperatures are well within the operating range of the heat pumps and have shown that the heat pumps for the homes are sized by the contractors at these entering water temperatures as industry standard practice. Our goal is to help everyone understand the details of the geothermal system, respond to inquiries from homeowners, and to help connect each homeowner with the appropriate party to help solve their issue. There will be a townhall meeting on 9/10 at 5:30pm at the Discovery Center where representatives from the developer, EcoSmart, and Enertech (a heat pump manufacturer) will be available to provide details on their aspect of the system and answer homeowner questions.

FIX THE LOOP!!! My HVAC is already acting up and I haven't even been here a year. Ridiculous.

Do your job. The heat in these lines is killing our units and its 100% on the management to fix it.

The temp is way to high. Every summer it just gets worse and we are the ones paying for it.